Ossett Surgery
Ossett Health Village, Kingsway, Ossett, West Yorkshire, WF5 8DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2024
Having had many smear tests I can say that today’s experience was the quickest, easiest and most pain free of them all.
Visited September 2024
Review titled Ossett Surgery
Replied on 04 September 2024
Dear Patient Thank you so much for sharing your positive experience with us! We're glad to hear that your recent smear test was quick, easy, and pain-free. Our team strives to make every visit as comfortable as possible, and it's wonderful to know we achieved that for you. Your feedback is greatly appreciated and encourages us to continue providing the best care for all our patients. Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2024
Phone system is hard to get through but once on the list for call back it’s just wait probably took 20 minutes 49 in front,but spoke to lovely lady who’s listened and got me booked in for appointment. Many thanks
Visited September 2024
Review titled Ossett Surgery
Replied on 09 September 2024
Dear Patient, Thank you so much for taking the time to leave a 5-star review! We're glad to hear that you had a positive experience once connected and that our staff was able to assist you in getting your appointment booked. We understand that the phone system can sometimes take a bit longer, and we're continuously working to improve it for a smoother experience. We truly appreciate your patience and your kind words. We look forward to serving you again in the future! Best regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Ossett Surgery - Professional Service
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
A smear test is never something that you look forward to but I have to say I would highly recommend Ossett Surgery. Truly professional, explaining the test, it’s possible outcomes and treating you as an individual with dignity and care. The test itself was quick, no painful scratching. If you are due to have one, book now.
Visited September 2024
Review titled Ossett Surgery
Replied on 06 September 2024
Dear Patient Thank you for taking the time to leave such positive feedback about your recent visit. We're glad to hear that your experience with us during your smear test was both professional and comfortable. We understand that this can be an anxious procedure for many, so it's wonderful to know that our team provided the care, dignity, and explanation you needed. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled New patient experience
Rated 5 stars out of 5
by Hannah Spalding - Posted on 02 August 2024
I have only been a patient for around a month and the service l have received has been exceptional. The last two weeks has been very stressful and all staff have been just lovely. The practice offer such a great service for example attending for a blood test within a couple of days. Special tests being sent and results back within a couple of days is just so scary but also reassuring. Last night a special thank you to the very kind and understanding receptionist. Also this morning a Doctor who rang me back with my test result, so compassionate, kind and very professional. I cannot tell you how grateful l am to have experienced such first class care. This practice is a great example of such superb care and is a credit to the Ossett community. Thank you once again.
Visited August 2024
Review titled Ossett Surgery
Replied on 02 August 2024
Dear Hannah, Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that your experience at Ossett Surgery has been exceptional, especially during a stressful time. Our team strives to provide compassionate and efficient care, and we're glad to know that our efforts have made a positive impact on your experience. We will pass on your kind words to our receptionist and the doctor who assisted you. Your feedback is not only a source of encouragement for our staff but also a testament to the care we aim to provide to all our patients. We are proud to serve the Ossett community and are grateful for your recognition of our efforts. Thank you once again for your kind words. We look forward to continuing to provide you with the highest level of care. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Amazing reception service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
I contacted the practice today to speak with the menopause team The receptionist listened to my query and called me back within 30 minutes with an appointment for the following day. Thank you, much appreciated 😁
Visited August 2024
Review titled Ossett Surgery
Replied on 30 August 2024
Dear Patient, Thank you so much for taking the time to share your experience with us! We're delighted to hear that our receptionist provided you with prompt and efficient service. It's our priority to ensure that every patient feels heard and supported, especially when it comes to important health matters like menopause care. Your kind words truly motivate us to continue delivering the best possible service. We appreciate your feedback and are here whenever you need us. Best wishes, Luke Swinden Operations Manager Ossett Surgery
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Review titled Great practice
Rated 4 stars out of 5
by Lynne Kettleborough - Posted on 16 August 2024
I have no complaints at all about the practice but I have an ongoing big issue with the telephone system when I ring at 8.01 I am still getting the message 'the person you are calling is on the other line' the last time it was 8.06 when I was put in the queue subsequently no appointments left it is obvious the phone system is not coping this has happened every time I ring and it is very frustrating and worrying when you really need to see a doctor
Visited August 2024
Review titled Ossett Surgery
Replied on 19 August 2024
Thank you for bringing this to our attention, Lynne. We’re glad to hear you’re happy with the practice overall, but we sincerely apologise for the frustration you’ve experienced with our phone system. Your feedback is incredibly valuable, and we understand how important it is to have timely access to appointments, especially when you need to see a doctor urgently. Please know that we are actively working on improving our telephone system to ensure better service during peak times. I will audit the system to investigate what went wrong when you called the practice and try to resolve the issues to prevent any further occurrences. Thank you for your patience and understanding. Luke Swinden Operations Manager Ossett Surgery
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Review titled Routine smear test
Rated 5 stars out of 5
by Jill Goodsell - Posted on 14 August 2024
I was anxious as most women are when I received the letter for my routine smear, being over 55, having some issues with my HRT and being menopausal I felt sick thinking about it ! However understanding the importance I booked my appt - the receptionist was really helpful offering several appt times to suit. I went today and the nurse couldn’t have been any more perfect, I walked in she was so friendly, and down to earth - we chatted about my concerns and straight away I felt at ease, she listened in a timely manner and understood. She was extremely respectful at all times and just so nice! The procedure was as painless as it could be so I am just so grateful for the care and professionalism shown to me. Thank you so much & would encourage anybody worried about booking theirs not to be they were brilliant.
Visited August 2024
Review titled Ossett Surgery
Replied on 15 August 2024
Dear Jill Thank you so much for taking the time to share your experience. We understand how nerve-wracking it can be to attend a routine smear test, especially when dealing with the additional challenges of HRT and menopause. We’re glad to hear that our receptionist was able to accommodate your schedule and that Sister Bennett provided the support and reassurance you needed. It’s wonderful to know that you felt at ease throughout the process and that the procedure was as comfortable as possible. Your kind words about the care and professionalism of our team truly mean a lot, and we will make sure to pass along your compliments. We appreciate you encouraging others to book their appointments as well. Your feedback helps others feel more confident and informed about this important health screen. Thank you once again for your lovely message. If you need anything further, please don’t hesitate to reach out. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Helpful & Professional
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
Dr was very helpful in diagnosing the problem I had She was friendly and professional all you could ask for when visiting a doctor
Visited August 2024
Review titled Ossett Surgery
Replied on 02 August 2024
Dear Patient, Thank you for your kind feedback! We're glad to hear that your experience with one of our GPs was helpful and professional. It's our priority to ensure that all our patients feel comfortable and well taken care of. We appreciate you taking the time to share your experience. Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Excellent
Rated 5 stars out of 5
by Julie - Posted on 07 August 2024
I Thank you for a speedy review on my heart check, the nurse involved was wonderful. Blood taken and no mark or bruises after. This surgery is just outstanding and a credit to you all.
Visited August 2024
Review titled Ossett Surgery
Replied on 07 August 2024
Dear Julie, Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our service. Our team, especially the nurse involved in your heart check, strives to provide the highest level of care and professionalism. Your kind words are greatly appreciated. We are proud to be recognised as an outstanding surgery and are committed to maintaining this standard of excellence. Thank you once again for your feedback. Best regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Gary Marsden - Posted on 08 August 2024
The new telephone system works very well, no waiting on the line as they call you back when it is your turn. Staff on reception very attentive very professional. Doctors very caring especially Doctor Damje.
Visited August 2024
Review titled Ossett Surgery
Replied on 08 August 2024
Dear Mr. Marsden, Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that the new telephone system is working well for you and that you appreciate the convenience of the call-back feature. It's also wonderful to know that our reception staff were attentive and professional during your visit. We strive to provide the best possible care and service, and feedback like yours reassures us that we are on the right track. We will be sure to pass on your kind words to Dr. Damji and the rest of the team. They will be thrilled to know that their efforts are making a difference. Thank you once again for your thoughtful feedback. If there is anything more we can do for you in the future, please don't hesitate to reach out. Best regards, Luke Swinden Operations Manager Ossett Surgery