Orchard Medical Centre
MacDonald Walk, Kingswood, Bristol, BS15 8NJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu Jab.
Rated 5 stars out of 5
by Brian Nash - Posted on 01 October 2022
Everything about the organisation of the flu jab was excellent. I got my link via phone,booked a convenient time and turned up! The jab itself was over in a second and administered very professionally,as always. In general,my engagements with Orchard Medical Centre,via phone,website or in person are always professional, helpful and very satisfactory indeed. Five stars!
Visited October 2022
Review titled Orchard Medical Centre
Replied on 03 October 2022
Dear Mr Nash Thank you so much for taking the time to comment on the organisation of our Flu clinic this year. We have used a new system called Accubook for flu appointments this year, which has made it easier for everyone. We always have the backup of calling the surgery as we want to be inclusive and It systems don't suit everyone. I'm so pleased you've had such a positive experience. I shared your comment to the team today at our daily Huddle and it was very much appreciated, with so much negative press for Primary Care. We are always grateful for patient feedback. Many thanks Debbie - Business Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 September 2022
People complain about not being able to get an appointment to see a Dr or Nurse, I have had no problem at all I actually find it quicker than before the pandemic. Great Drs and Nurses at this practice.
Visited September 2022
Review titled Orchard Medical Centre
Replied on 20 September 2022
Dear Anonymous, Thank you so much for taking the time to submit a positive review. As a practice we are constantly reviewing our patient access and at times over the last year we have struggled due to sickness, staff leave and vacancies. However, this has been no different to all General Practice. But despite all of this we have remained open and accessible for our patient population and I feel we provide an excellent service to our patients. We have an excellent interactive website that is available 24/7 if you've not discovered it yet. It is so uplifting to feel appreciated and I will pass on your review in our daily huddle and post in our newsletter. Many thanks again for your kind review. Debbie - Business Manager
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Review titled Unbelievable care and compassion
Rated 5 stars out of 5
by Sophie Wells - Posted on 01 September 2022
This surgery is by far the best I’ve been registered with in my lifetime. I’ve had to attend for a long term health issue that’s recently worsened and everyone from the receptionists to the doctors have been amazing. Very friendly and professional. Im so glad I’m on the path to getting answers that I need and it’s all because of the fast thinking GPs. I will forever be grateful for the care I have received this far. Thank you!
Visited September 2022
Review titled Orchard Medical Centre
Replied on 20 September 2022
Dear Sophie Thank you so much for taking the time to post such a complimentary review. I have passed your message on to the team in our daily team huddle and it really does make everyone feel so positive. I'll also ensure it goes into our internal news letter. The team here really do work so hard to provide the best service possible to our patient population. I'm sure we will always have room to improve and we may not always be able to deliver everything someone wants. But one thing I'm very sure of, is we do our best in a very challenging environment and the team are truly amazing. Thanks again for your lovely comment, it is very much appreciated by all. Many thanks Debbie - Business Manager