Orchard Croft
Cluntergate, Horbury, Wakefield, West Yorkshire, WF4 5BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
Have been a patient for years and never had any issues getting an appointment, with the reception staff, nurses or doctors. Everyone is welcoming. Yes the systems have changed. Yes it’s not the same as it used to be. But in my opinion the changes are for the better. Loving the triage system as many time you need to speak to a doctor but don’t actually need to see them. Getting a little fed up of seeing negative comments on social media so it’s time those of us who appreciate the team to fight back and sing their praises!!
Visited November 2023
Review titled Orchard Croft
Replied on 14 December 2023
Dear patient Thank you so much for taking the time to add your feedback. It was such a boost to read this and I will have great pleasure in passing your message on to the rest of the team. Kind regards Yvonne Culpan Assistant Practice Manager
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Review titled Worse practice ever
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
Worse GP service ring put in a queue saying on call back liste never rung back. Tried again a day later put on call back list never called. Called in surgery as useles trying to get hold of someone, got told send a photo of nasty hot rash on leg which we did no doctor rang back nothing or even a face to face appt So now having to go to A and E and waste their time and spend hrs there waiting to be seen when the GP surgery could have done this and prescribed antibotics. No wonder the A & E hospitals waiting times are so long. This surgery has gone downhill.
Visited August 2023
Review titled Orchard Croft
Replied on 14 December 2023
Dear patient Thank you for your feedback. If you would like to contact the surgery direct on wyicb-wak.orchardcroft@nhs.net I will be happy to look into what happened. Regards Yvonne Culpan Assistant Practice Manager
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Review titled Can't get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Rung up about walking problems and I hot asked to send a picture, then the doctor rung back and prescribed me antibiotics. How do they know a picture doesn't show everything,
Visited February 2023
Review titled Orchard Croft
Replied on 23 November 2023
Dear patient, thank you for taking the time to send your feedback. I would be happy to look into this matter further for you if you would like to contact me directly at the surgery. For some conditions, it is possible by speaking to a patient and seeing evidence such as a photo, for a clinician to make a diagnosis and treat accordingly. I see by your comments that you were not happy with the outcome of the phone call. There has been a delay in responding to your comments so I apologise but hope that the condition improved or you sought further advice from ourselves. Yvonne Culpan Asst Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
Called today for GP advice. Missed the morning session as was all booked up but a very clear answering machine message said to call back at 12 for afternoon session. Did and also did the call back option. Was called back within 15 mins. Gave brief details to receptionist who then sent me a link to send further information and photos. GP called back within a couple of hours. We talked through the hows and when’s of symptoms and a diagnosis was made. Simple, quick and efficient. Please people stop being afraid of the new new. We don’t all need to be physically examined and this kind of triage system means those who do get the appointments they need.
Visited January 2023
Review titled Orchard Croft
Replied on 24 August 2023
Dear patient We are grateful for your feedback. Your comments help us in monitoring how we are doing, knowing what is working for our patients and making improvements in the future. Yvonne - Assistant Practice Manager