Orchard Court Surgery
Orchard Court, Orchard Road, Darlington, County Durham, DL3 6HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional and friendly practice
Rated 5 stars out of 5
by Pauline Blewitt - Posted on 23 August 2024
Very kind and caring doctor who explained things so I understand. Professional at all times. Courteous, knowledgable, the appointment was on time. I didn’t feel rushed.
Visited August 2024
Orchard Court Surgery has not yet replied.
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Review titled On the ball
Rated 5 stars out of 5
by Phil - Posted on 08 August 2024
Blood test needed attention for myself and wife, We were phoned and given advice over the phone. Follow up blood tests were good, we feel well looked after and always have at this practice
Visited August 2024
Orchard Court Surgery has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Marion - Posted on 01 August 2024
I had occasion to come to the surgery to see the practice nurse and from this visit I asked her about a medical worry I had. She immediately took this in hand and between her and the lovely receptionist sorted me out with my query and worry. The practice nurse immediately passed me on to see the Paramedic which was so helpful. Thank you so much I was very grateful and appreciated all of the help and kindness of the staff involved help.
Visited August 2024
Review titled Orchard Court Surgery
Replied on 05 August 2024
Dear Marion Thanks so much for sharing your positive experience with us. I share all feedback with the whole practice team. kind regards Karen Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Jackie Anderson - Posted on 30 July 2024
As a long standing patient, I was concerned about the recent staff charges. My recent experience has left me reassured that all is well.
Visited July 2024
Review titled Orchard Court Surgery
Replied on 05 August 2024
Dear Jackie Thank you for your positive feedback which is invaluable to us. We are committed to ensuring every patient receives high quality care and glad you feel reassured with our team. kind regards Karen Practice Manager
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Review titled Best GP Practice
Rated 5 stars out of 5
by Brian - Posted on 19 July 2024
Have been seen twice in last 2 months Seen really quick easy to make an appointment bloods taken by nurse
Visited July 2024
Review titled Orchard Court Surgery
Replied on 05 August 2024
Dear Brian Thanks for taking the time to leave positive feedback on our practice. We are committed to ensuring our patients receive high-quality care and your comments are very much appreciated. kind regards Karen Practice Manager
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Review titled Relief!
Rated 5 stars out of 5
by Lisa - Posted on 01 August 2024
Lovely nurse, so empathetic and kind. I had to get blood work, however, I am terrified of needles... (also whether I'm going to find out I have something else wrong with me). But she was so sweet and talked me down, but most of all, she was patient with me and didn't make me feel like I was taking up time or being a burden. Under the circumstances, dealing with Covid etc.. it's felt like the last few years have been like a conveyor belt. Next!! Get your 10 mins time slot then, Next! So it was pleasant and not so daunting when I had to go back again. I was stressed and worried that much that I turned up a day early??? But to my surprise, they did what they could to squeeze me in so I didn't have to come back again. I was seen within 5mins. Fantastic!! Hope this is the way forward. Well done guys, superb customer/patient care. Fills my heart ❤️
Visited July 2024
Review titled Orchard Court Surgery
Replied on 05 August 2024
Dear Lisa Thank you for taking the time back to share your positive experience with us. We are committed to ensuring all patients receive efficient, high-quality care and your feedback is very much appreciated. I will pass your kind words to all the team kind regards Karen Practice Manager
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Review titled Absolutely Disgusting
Rated 1 star out of 5
by Chris - Posted on 31 July 2024
Chest infection 3 weeks...refuse Antibiotics Hearing gone down to basically 5% Phoned them up....go to A&E... Really....I need Antibiotics....never touched Antibiotics in probably 8 years.. What is the point of having a Doctor's Surgery....If They Throw you to A&E.... Absolute Disgrace....
Visited July 2024
Review titled Orchard Court Surgery
Replied on 01 August 2024
Good Afternoon Chris In response to this comment, we have listened to the telephone call and do not feel that this a true representation of what was discussed at the time. We would appreciate if you could possibly make an appointment to discuss any issues you may have. regards Karen Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
Doctor very informative going to refer me on to consultant. Should be seen before September. Thank you.
Visited July 2024
Review titled Orchard Court Surgery
Replied on 05 August 2024
Thanks for taking the time to share your thoughts with us. It is always much appreciated. regards Karen Practice Manager
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Review titled Great staff all round excellent
Rated 5 stars out of 5
by Elaine wootten - Posted on 27 July 2024
Alway been at the same docters I am more then happy with docters staff etc I was very unwell several yrs ago when I went to docters and docters nurses and receptionist all looked after me very well can't say anything more then excellent places to me and all my family
Visited July 2024
Review titled Orchard Court Surgery
Replied on 05 August 2024
Thanks Elaine for your positive feedback on our practice. We are committed to ensuring patients receive high-quality care and any feedback is invaluable to us. All feedback is shared with the practice team Kind regards Karen Practice Manager
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Review titled Excellent surgery
Rated 5 stars out of 5
by popladdy - Posted on 01 August 2024
Fairly new to the area and have found the practice to be exceptional.had an appointment in 2 days and a link for further help almost immediately.
Visited July 2024
Review titled Orchard Court Surgery
Replied on 05 August 2024
We are pleased to hear that you have had a positive experience with our practice - your satisfaction is our main priority. Thank you for taking the time to share your thoughts kind regards Karen Practice Manager