One Medicare Llp-The Light
One Medicare LLP, Balcony, Level 7, The Light, The Headrow, Leeds, West Yorkshire, LS1 8TLContact details and opening times
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Reviews
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Review titled Poor follow up care
Rated 2 stars out of 5
by Valentine Alley - Posted on 12 June 2024
Have a severe cough due to medication side effects for 4 weeks now that is affecting my day to day living due to the intensity of it leaving me dizzy and with headaches. Have had medication changed twice due to this but was only prescribed something for the cough on 10th June on my 3rd GP visit within the past month. The medication is not available at any pharmacy as supplier is out of stock. Advised the surgery 24hrs ago (2pm on 11 June after another failed pharmacy attempt) and was told it would be sorted by end of day. Called just after 5pm to be told they were too busy to sort. Called today at 2pm and after a 15 minute hold finally spoke to the receptionist only to be told it is with the doctors and waiting for an update. Apparently had been with them since 5:15pm yesterday and they are still deciding on an alternative. I am literally coughing my soul out here and they just don’t seem to care. Absolutely shocking.
Visited June 2024
One Medicare Llp-The Light has not yet replied.
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Review titled Unsatisfactory experience
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
I have been contacting the surgery for more than a month regarding a preexisting health issue. Unfortunately I haven't got a chance to discuss it with the GP in person. I have wasted many precious hours of mine to contact the GP in phone, and the call is not even getting connected. Its unfortunate that I have registered with this GP.
Visited February 2024
One Medicare Llp-The Light has not yet replied.
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Review titled Misinformation
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
called to advise on appointment for travel advice. The receptionist booked us in with a travel nurse for over a weeks time. A day before the appointment, they advised that we would need to submit a questionnaire which would need to be reviewed and they were cancelling our appointments. When i enquired why they cannot review prior to the appointment, they then advised the nurse isnt working this week. How could the appointment have even taken place? Not willing to acknowledge their mistake or offer a suitable resolution. The appointment was made in plenty of time to our travel date. This is not the first time i had experienced similar issues.
Visited September 2023
One Medicare Llp-The Light has not yet replied.
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Review titled Receptions are our front line workers
Rated 4 stars out of 5
by Maureen Rich - Posted on 14 February 2023
Yesterday I visited the surgery as I needed information and clarity around appointments. I was full of fear around a medical issue and in that became somewhat chaotic and confused in asking questions and retaining information. Through all of it the young receptionist remained kind and helpful. Later that day when I processed my visit to the surgery and the calmness I received in my chaos, I realized that our receptions are front line workers. They are the first people the patients see. They are the first ones who are subjected to the fears, frustrations, and angers of those of us who are worried about our health or the health of our children. They are the ones we sometimes expect an answer from with regards to our medical conditions…questions they are unable to answer. On top of this they need to be answering the many phone calls to the surgery, constantly be accessing the computer to make/change appointments, and often trying to juggle appointments when someone needs to cancel or change ones already made. And this goes on all day, every day. Few of us are under that kind of pressure on a daily basis. I hope in those times of me feeling fearful and frustrated I can remember to be understanding and kind to our front line workers. They want to help us.
Visited February 2023
Review titled One Medicare Llp-The Light
Replied on 11 May 2023
Always appreciate your feedback Maureen. Thank you for your kind words which I have shared with our team.
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Review titled Very helpful receptionists
Rated 5 stars out of 5
by Maureen Rich - Posted on 31 January 2023
I have had a number of visits to the surgery since November. Each time the receptionists who assisted me were helpful, patient, answered as many of my questions that they were able to, tried hard to find appointment times that were best for me, and in one case, empathetic when I began crying. I have been with this surgery for 12 years and grateful for the medical care I have received.
Visited January 2023
Review titled One Medicare Llp-The Light
Replied on 11 May 2023
Thank you again for your feedback Maureen, always appreciated! We will share this with our team. David, Business Manager.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
I completely a e consultation and had an email to say someone will contact me the next day, by 9am I had a text to confirm I had a fave to face appointment that day! Amazing And while I was there I got the system updated to a name change and saw the doctor who explained what was wrong and what to do to sort it, I was talked through the treatment and a prescription was sent to my local chemist. Absolutely great service from Start to finish
Visited December 2022
Review titled One Medicare Llp-The Light
Replied on 11 May 2023
Thank you for your feedback. We have tried tweaking the way we operate over the course of the last 12 months to aid patient access, and it is great to hear this feedback! As always if you need anything, please reach out to us. I will share this with our team. Many Thanks, David, Business Manager
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Review titled Good service once you make contact
Rated 4 stars out of 5
by Bee - Posted on 09 November 2022
It took me over an hour on hold to speak to somebody, and I rang in the quieter time. Once I got through they were very efficient and helpful.
Visited November 2022
Review titled One Medicare Llp-The Light
Replied on 10 November 2022
Thank you for sharing your feedback. Great to hear that our team were helpful once you got through to us! We understand it can be frustrating trying to get through on the phone lines, just to let you know, most requests can be dealt with my submitting an eConsult via our website. This can be for any requests such as prescriptions, sick notes, test results. Or if you have any medical concerns, you can submit one for it to be reviewed by a clinician and contacted. If we can help with anything else, please get in touch at thelight@nhs.net. Thank you, The Light Surgery