Old Harlow Health Centre
Jenner Hse, Garden Tce Rd, Harlow, Essex, CM17 0AXContact details and opening times
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Reviews
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Review titled Receptionist put another patient in before me!
Rated 1 star out of 5
by Marilyn Leslie - Posted on 28 June 2024
Waiting to see Dr A this morning… still waiting half hour - when guy starts complaining and asking how long. Receptionist nods to me and says one infront - then proceeds to put the guy infront of me when it should have been my turn! Very unprofessional!
Visited June 2024
Review titled Old Harlow Health Centre
Replied on 05 July 2024
Dear Marilyn, thank you for your feedback. Please accept my apologies on behalf of the practice for the experience you had recently. After auditing the appointments for the morning in question, it does show that Dr Aneja was running behind on his appointments due to an emergency, however each patient was seen in the order they were booked. We apologise if you were not kept informed in the manner we would expect and therefore causing confusion and frustration. We will address the issue with all members of the reception team. We will be in contact to offer an alternative appointment. Yours sincerely, David Bell (Practice Manager)
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Review titled Great but for one bad experience
Rated 5 stars out of 5
by Debbie - Posted on 18 July 2023
I am on a Diazepam reduction programme in which there was a mutual agreement that I collect the prescription every Tuesday. I stuck to this apart from 3 weeks ago when I had a severe tummy bug and couldn't collect until the Friday. I explained and the reception staff and prescription lady were very understanding that these things can't be helped. I have now received a telephone message from my doctor to say I'm not sticking to the programme. Was I supposed to turn up at the surgery with stomach upset and vomiting as I'm sure that wouldn't have gone down too well. The doctor in question didn't even call me himself so I could have explained to him. He just got one of the ladies to do it. I didn't go 3 days late on purpose. This has made me very disappointed as apart from this incident the reception staff, prescription staff and nurses are all lovely
Visited July 2023
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