Oddfellows Hall & St Clements
Oddfellows Health Centre, Dell Road, Grays, Essex, RM17 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointment
Rated 3 stars out of 5
by Martyn Waller - Posted on 25 June 2024
Hi, My Sister and myself {who have consent of my Mothers account} have been dealing with a very delicate matter involving My Mothers well being , i spoke to a receptionist the Morning of 25th June at 12.29pm to state that an impending appointment for the following day with me and my Sister in regards to my mother be made for between 9am and 2pm as i had an engagement after that period of time. The receptionist seemed very friendly and said that shouldn't be a problem and said that shortly when the times of the appointments for following day are handed out , they would call My Sister to confirm the appointment time. Yet at around 3pm they call My Mother to confirm of appointment time for following day when we specifically we told like we wanted to go through my Sister for herself and me to attend. After ringing the surgery at 15.08pm to try and change it so that me and my sister could attend like it should have been, the person i spoke with said we couldn't change it even though it was there mistake and my sister had been speaking for weeks to surgery to sort this out. It has put us in a spot with a very delicate situation involving my Mum and are really disappointed and dissatisfied with the overall service especially considering my recent dealings with them personally had been ok. More care and attention to these details in future needs to be taken over matters like this.
Visited June 2024
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear Mr Waller, Thank you for bringing this matter to our attention and sharing your concerns. We sincerely apologise for the mix-up regarding your appointment request for your mother, which has understandably caused frustration and inconvenience during such a delicate situation. We strive to provide excellent service and ensure that appointments are scheduled according to our patients' preferences. It is clear that we fell short in this instance, and for that, we are truly sorry. To address this issue and prevent similar occurrences in the future, we would like to invite you to book an appointment with patient liaison on our “Speak Up" sessions. This will give us an opportunity to understand your concerns in more detail and work together to find a resolution that meets your needs. Please contact us directly at to schedule an appointment for the "Speak Up" session or if there are any other specific arrangements you would like us to make regarding your mother's care. Again, we apologise for the inconvenience caused and appreciate your feedback. Your satisfaction and your mother's wellbeing are our top priorities, and we are committed to improving our processes to better serve you. Yours Sincerely, Luljeta Maliqi Practice Manager
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Review titled Amazing receptionist
Rated 5 stars out of 5
by Mia - Posted on 05 April 2024
I have contacted the GP a lot recently for both myself and my children and every time I’ve called and spoken to a lovely receptionist, she has been extremely helpful, patient and overall just a really lovely person. It’s honestly a breath of fresh air to have a receptionist who is so kind, helpful and supportive. Having had a really tough few months with various health issues, having someone like her on the other end of the line has meant more to me than anyone could ever imagine. Thank you again 😊
Visited March 2024
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear Mia, Thank you so much for your wonderful review! We are thrilled to hear about your positive experiences with our receptionist. Providing compassionate and supportive care is at the heart of what we do, and we're delighted that our receptionist has made a difference during your health challenges. Your kind words mean a lot to us and motivate us to continue providing the highest level of service to our patients. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Thank you once again for choosing our GP surgery. We're here to support you every step of the way. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Timothy H - Posted on 19 January 2024
Excellent communication skills. Pragmatic approach to interpretation and discussion of haematology results ref. pre-diabetes and appropriate diet. Appreciate your support whilst practicing self-care in recovery (AA).
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear Timothy, Thank you so much for your wonderful review! We are delighted to hear that you found our communication skills to be excellent and appreciated our pragmatic approach to interpreting your haematology results in relation to pre-diabetes and diet. Supporting you in your self-care journey during recovery is our priority, and we're grateful for the opportunity to assist you in achieving your health goals. If you have any further questions or need additional support, please do not hesitate to reach out to us. Your feedback motivates us to continue delivering high-quality care to all our patients. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
Saw a couple of members of staff in a couple of days, very polite and helpful and very good at their jobs. Felt I had recieved the best possible care
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, Thank you so much for your kind words and positive feedback! We're delighted to hear that you had such a positive experience with our staff and felt you received the best possible care. Your comments are truly uplifting, and I will be sure to share them with our dedicated team. Positive feedback like yours not only boosts staff morale but also reassures us that we are on the right track in providing excellent care. We are grateful for your trust in our services, and if you ever need assistance in the future, please don't hesitate to reach out. Your well-being is our top priority. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2024
I waited 55mins for my turn at surgery. And there was no doc at that time. Nurse had treated me instead of doc. Nurse was so nice. I was dizzey have a vertigo. She treated me well. But question is where is the Doctor?
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Patient, I appreciate you taking the time to share your experience, and I'm sorry for the inconvenience you faced with the wait time. We apologise for the delay and any frustration it may have caused. While we strive to have clinicians available at all times, there are instances when they may be attending to emergencies or other patient needs. I understand your concern about the doctor's availability during your wait, and we're actively working to address these situations more efficiently. On a positive note, I'm glad to hear that the nurse provided excellent care and treated you well, despite the circumstances. Your kind words about the nurse's helpfulness are truly appreciated. We value your feedback and are committed to improving our services. If you have any further concerns or if there's anything specific, you'd like us to address, please feel free to reach out. We're here to ensure your experience with us is as positive as possible. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 1 star out of 5
by Rashda I - Posted on 12 January 2024
I was waiting fir a telephone appointment, when the dr did call it was 1.5 half ring and when i picked up the dr had hung up Dr need to understand some people dont have the phn glued to their hands and it take more then 1 ring to pick up
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 16 January 2024
Dear Rashda, I sincerely apologise for the inconvenience you faced during your recent telephone appointment. Your feedback is valuable, and I'm sorry to hear about the issue with the brief ringing duration. I understand the importance of accommodating different response times, and I will share your experience with our clinical team to address this matter. We appreciate your patience and want to ensure that our services meet the diverse needs of our patients. Thank you for taking the time to provide feedback. Your insights are crucial in helping us enhance our services. If there's anything specific you'd like us to address or if you have further concerns, please feel free to reach out. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 4 stars out of 5
by John P - Posted on 19 January 2024
Got my appointment on the day I phoned and the receptionist was very helpful with a question I had all round very good.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear John, Thank you for taking the time to leave us a review. We're pleased to hear that you were able to get an appointment on the day you called and that our receptionist was helpful with your question. Providing timely and supportive service is important to us, and we're glad your experience reflected that. Your feedback is valuable to us as we strive to continuously improve our services. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to let us know. We appreciate your trust in our practice and look forward to serving you in the future. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 4 stars out of 5
by Therese H - Posted on 05 January 2024
I had COVID on 26 December tested negative but was so congested and felt awful. Couldn't get a phone appointment at my surgery Odfellows, the lovely lady on the phone booked me in at St Clements. I was prescribed antibiotics by the doctor on the phone. After 2 days I noticed a difference. I know how difficult it is at this time of the year and just want to say thank you for your help and consideration.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Therese, Thank you for your thoughtful feedback! We're sorry to hear about your challenging experience with post-COVID symptoms. We appreciate your understanding of the busy holiday period and are glad that our team, especially the lovely lady at our surgery, could accommodate you. It's great to know you received timely assistance and a prescription from the GP over the phone. Your gratitude means a lot, and we're here for any further support you may need. Wishing you a swift recovery and good health. Kind regards, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Ricardo R - Posted on 19 January 2024
I thought reception was very helpful and took an interest to go the extra mile where possible. Phlebotomy was an easy and simple process. The doctor was down to earth, polite and educating.
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 27 June 2024
Dear Ricardo, Thank you so much for your wonderful feedback! We greatly appreciate your kind words about your recent visit with us. We are thrilled to hear that our reception team was helpful and went the extra mile for you. Providing excellent service from the moment you walk in is a priority for us, and we're glad they made your experience positive. We're delighted that your phlebotomy appointment was a simple and easy process. Making sure procedures are efficient and comfortable for our patients is something we strive for every day. It's fantastic to know that you found our doctor to be down-to-earth, polite, and informative. Building a trusting and respectful relationship with our patients is very important to us, and we're glad your experience reflected that. Your feedback means a lot to us, and it motivates us to continue providing the best care possible. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. Thank you once again for choosing our practice. We look forward to seeing you again at your next appointment. Yours sincerely, Luljeta Maliqi Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Diana R - Posted on 05 January 2024
Doctor was very polite very professional very helpful he explained us everything he calmed us down were leaving very happy and satisfied
Visited January 2024
Provided by Working Feedback
Review titled Oddfellows Hall & St Clements
Replied on 17 January 2024
Dear Diana, Thank you so much for taking the time to share your positive experience with our services. And thank you so much for your kind words! We're delighted to hear about your positive experience with our doctor. Providing excellent care and ensuring our patients feel comfortable are our top priorities. We truly appreciate your feedback and look forward to serving you in the future. Kind regards, Luljeta Maliqi Practice Manager