Oakwood Surgery
Church Street, Mansfield Woodhouse, Mansfield, Nottinghamshire, NG19 8BLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Oakwood Surgery.
Reviews
-
Review titled Awful GP, can never be seen
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
Getting to see anyone at this GP is nearly impossible! Tried phoning several times every morning consistently for days and days, if you are lucky enough to make it through the "we are too busy to take your call message" you are 20+ in que and all appointments are gone by time you get through. Limited bookings in advance which are like the daily appointments- non existent .
Visited April 2023
Review titled Oakwood Surgery
Replied on 19 April 2023
Dear Patient Thank you for your feedback posted 18.04.23. I am sorry to hear that you are unhappy with the service that your have received from Oakwood Surgery when trying to get through on the phone lines. This is something that we continue to monitor, and we do take all feedback seriously. If you wish to raise your issues in a formal manner, the practice do have a complaints process that they adhere to. Further information of this can be found on our website www.oakwoodsurgery.co.uk. We can then investigate your issues further and respond to your individual complaint. Many Thanks Lorna Quality Service Supervisor Oakwood Surgery
-
Review titled fabulous reception staff and Gp's
Rated 5 stars out of 5
by joanne clarke - Posted on 23 January 2023
I was just looking to check the opening times for my surgery and stumbled across the reviews, I have used this surgery for many years and not once have I ever had a problem, they are helpful caring and considerate, through covid they excelled! Appointments are some times a little challenging but they always figure it out...thank you I appreciate all you do to help... keep up the good work
Visited October 2022
Review titled Oakwood Surgery
Replied on 23 January 2023
Dear Joanne, Thank you for taking the time to leave your positive comments about Oakwood Surgery, including our efforts during the peak of Covid. We regularly review our appointment data and availability, and I hope you will feel the benefits of our continuing improvements in this area. I am pleased that you are satisfied by the ongoing service you are receiving at Oakwood Surgery. I will share you kind words with the partners and the team. Kind Regards Ruth, Practice Manager