Oakwood Medical Centre
Broadway, Barnton, Northwich, Cheshire, CW8 4LFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2022
I phoned at 9.10am this morning. By 11.32am I had received a telephone call from the Doctor, been into the surgery to see him and was walking out of the chemist with a prescription. Truly fantastic service. many thanks to everyone involved.
Visited October 2022
Review titled Oakwood Medical Centre
Replied on 01 November 2022
Thank you very much for taking the time to post this review. I will ensure the feedback is given to the team. Many Thanks Laura Clare Practice Manager
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Review titled The worst practice
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
Told an appointment was needed for a particular type of review but can't get an appointment. Receptionist couldn't have cared less and left it that as can't make a particular day can't have an appointment.This is typical of the sort of treatment that has become the norm. Looking at all the negative reviews for this practice both here and on Google I think if they spent more time getting things right and teaching their staff to be pleasant instead of rude and know it all they could spend less time providing defensive replies to their negative feedback. They are obviously not bothered because nothing ever changes. Perhaps they need a new Manager and a course on customer care! Perhaps it needs patients to start complaining directly to the Primary Care Trust and then they might start to change their ways!
Visited October 2022
Review titled Oakwood Medical Centre
Replied on 01 November 2022
Thank you for your feedback. I apologise if you could not make the appointment you needed to at the time you requested it. I understand that it was frustrating for you. If you want to contact me directly with your details I can investigate the incident specifically (telephone calls are all recorded) and provide specific feedback. Unfortunately as I don't know what type of appointment this is I cannot comment specifically on here, but I can say that we are working on adding additional appointments all the time, with locum clinicians, extended hours, and hub appointments, as well as appointments with our PCN colleagues and community colleagues as well. If there is something specific you would like to raise in regards to the staff 'getting things right' then I would be more than happy to look into this for you. Please do contact me on cmicb-cheshire.oakwoodmanagers@nhs.net. The Primary Care Trust no longer exists but if you are unhappy with the way the Practice has dealt with a complaint you can contact the Cheshire ICB - please see our website for more information and our comments and complaints leaflet: https://www.oakwoodmedicalcentrebarnton.nhs.uk/comments-and-feedback/ We are constantly working to review our processes and we are currently recruiting for support to enhance our communication with patients, as we understand the world of Primary Care has been very fast-changing these past couple of years. Patients can feel that they are 'left behind' and need us to be more transparent with what we are trying to achieve and work with us. While our utmost priority is to ensure safe care, we also need to communicate what this means to patients and how we can work together. We are also looking for more patients to join our Patient Participation Group, something the new staff member will help to support. This group works with the Practice to support developments and changes (https://www.oakwoodmedicalcentrebarnton.nhs.uk/patient-participation-group/). If you feel you would like to join the PPG please do let me know. Laura Clare Practice Manager