Oaklands Health Centre
Stade Street, Hythe, Kent, CT21 6BDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very quick and informative
Rated 4 stars out of 5
by Michael Perie - Posted on 02 April 2024
After having a rather confusing encounter earlier in the day, I managed to get through on the phone and the call taker was extremely helpful, giving me options for an appointment. He was able to fit me in straight away. The practice is large and I felt very comfortable there. And thank you to the staff for your promptness. My earlier negative feedback has been overcome.
Visited April 2024
Oaklands Health Centre has not yet replied.
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Review titled HOW?
Rated 3 stars out of 5
by Paul - Posted on 31 March 2024
Copy and pasted from Oaklands website: "Blood tests: Please select a ‘blood test’appointment from the drop down menu. These are 5 minute appointment slots for a blood test only with our Phlebotomist Kim. Please ensure you have a hospital form or that a blood test has been requested by a member of the Oaklands Health Centre team." What drop down menu? Why not link it directly from this page and save the frustration of not being able to find it? On top of that Patient Access suggests that the PSA blood test can't be done by the surgery and suggests a private agency can do it. I have copied and pasted this from the website: (https://app.patientaccess.com/appointments/services/6099367c-d7ab-419f-a254-73398c6b42b8/providers?term=&type=defaultconfigpostcode&radius=5&radiusunit=miles&isonlineonly=false) Sorry, we could not find any appointments near this location. You may find more providers by zooming the map out or trying a different post code. This service is now also available to purchase with home delivery by the following providers: Rainbow Laboratories Home delivery London Medical Laboratory Home delivery
Visited March 2024
Oaklands Health Centre has not yet replied.
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Review titled Did not try call me on day of e consult
Rated 2 stars out of 5
by Dee - Posted on 28 March 2024
I waited 2 weeks for my e consult appointment which said I could be contacted anytime up until 6.30pm. At 12.53 I received a text saying they needed a photo of the issue, no details were given how to send this and no phone call was made to me. I was unable to speak to someone until 2pm when I was told I would have to make a new appointment in 2 weeks time even though it was still the same day my appointment was due as the person had apparently gone home. I mentioned that even a picture will probably not be sufficient and as I will be away for work for a month there was nothing else I could do. A link was emailed to me to send a picture which I have done before the my appointment day has ended, this could have been done over the phone had they bothered to call me. This is my first appointment with this surgery and I'm very disappointed to say the least. Also to confuse you they use many ways of contacting etc eg, email, text, patient access and NHS app so beware and check all of them.
Visited March 2024
Oaklands Health Centre has not yet replied.
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Review titled Contact via phone
Rated 3 stars out of 5
by Eve McLeish - Posted on 22 March 2024
I have to ring to make an appointment for regular B12 jabs. Today I waited in a queue for 20 minutes before I became first in line. This happened at 16:59. The phone then ceased to relay the highly tedious and repetitive messages and just started to ring. After a few minutes I realised that the surgery closes at 17:00 and that I had been cut off. It is completely unreasonable to waste my time in this way, not to say, downright rude. I will now have to spend another chunk of time next week trying to secure an appointment. When it suited you, during covid, I was able to make my next appointment with the nurse after I received my jab, why do you persist with poor service when dealing with patients. Online appointments?
Visited March 2024
Oaklands Health Centre has not yet replied.
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Review titled service
Rated 5 stars out of 5
by patrick charlwood - Posted on 16 January 2024
I was referred to the hub from Sun Lane, I was seen by a nurse practioner quickly and was impressed with her efficient and kind treatment, thank you.
Visited January 2024
Oaklands Health Centre has not yet replied.
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Review titled Knee injections
Rated 2 stars out of 5
by Brian Harman - Posted on 30 December 2023
I have been in agony all over the Xmas period after waiting a month for injections to my knees because I was told I would be put on the list for the injection clinic which to me seems silly when there are two Doctors there that can do these injections that have done them for me in the past as I never ask for these injections before they are absolutely necessary and when the pain becomes really bad am how I supposed to know when the injection Clinic is held so I can prebook an appointment up until approximately 12 months ago I could get these injections by booking an appointment and getting them as and when needed they take less than 10 minutes to administer which I am sure is shorter than a lot of ordinary appointments.
Visited December 2023
Oaklands Health Centre has not yet replied.
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Review titled Disappointing & unnecessary delay
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2024
On 24 November my wife completed an econsult with respect to obtaining a referral to Benenden for an MRI scan. The response stated that the practice would respond by phone or email by 29 November. On 30 November at the practice we were advised that it was in hand and we would be contacted if more information was needed. On 14 November we were advised that the request was with our doctor and I was shocked that it should take 3 weeks to get to this stage. On 19 December I contacted the practice and was advised that the medical secretary had gone home but given the delay somebody would contact me the next day. On 21 December after no contact had been made I again called the practice and was advised that because I had not provided my Benenden number they had not been able to proceed with my request.I queried as to why I had not been advised of this earlier and why nobody had contacted me on 29 November as stated to request this additional information. The receptionist apologized for this oversight and added that my request would be prioritised given the excessive delay. On 8 January I contacted Benenden and was advised that they they still had not heard from my practice with respect to my request for an MRI scan. I again contacted my GP practice and was advised that it had been sent that morning by the medical secretary. In light of the fact that we have waited over 6 weeks for this simple request and that the practice have repeatedly offered misleading advice and failed repeatedly to contact me I have little confidence that my request for a referral to Benenden has been completed. If it has then I would still appreciate an explanation for the excessive delay. I also hope that the practice can identify why they have failed us in this basic request and take measures to ensure it doesn't happen again.
Visited November 2023
Oaklands Health Centre has not yet replied.
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Review titled Happy to make the change
Rated 4 stars out of 5
by AJ Groom - Posted on 08 November 2023
We recently transferred from a Folkestone practice because of the appalling way it was run, which appeared to be entirely for the benefit of its staff, and have been very impressed with the services received from Oaklands.. Very helpful reception staff and the e-consult system has resulted in my seeing various practice nurses very promptly who have been professional and caring. Early impressions are that Oaklands is a well managed practice and we are happy that we made the change.
Visited October 2023
Oaklands Health Centre has not yet replied.
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Review titled terrible, no dury of care
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
they only want to not take appointments. I did an econsult last week, sent photos the burse called back and said she would book me an appoint with the doct. today i called again and tehy said nothin had been booked, i said can I book and appointment and they said nothing for 2 weeks, when i said that wasnt fair they said take it or leave it. This happens every time, genuinely I dont go to the doctors now with stuff I would of gone with before as it is just such a nightmare. If anyone is reading this just call and try and bok an appointment, honestly, you wont be able to. Absolutely awful service and they just say you cant talk to me like that and hang up if you try and say its not good enough. if you go on there website the link for leaving bad feedback is deliberately broken
Visited May 2023
Oaklands Health Centre has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Caroline Foster - Posted on 28 April 2023
This is not my surgery but I was referred for dermatology. Both the member of staff calling me to book the appointment and the one taking the skin picture were both kind and brilliant at their jobs because I told both of them I thought it was clearing up and I might be wasting their time but they were positive and encouraging. Turns out it's a severely atypical mole and it does need progressing so I am forever grateful to both these wonderful people. Thankyou.
Visited March 2023
Oaklands Health Centre has not yet replied.