Oakham Medical Practice
Cold Overton Road, Oakham, Rutland, LE15 6NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Please review 'call back' procedure
Rated 2 stars out of 5
by Wendy Burgess - Posted on 11 March 2024
I tried to arrange an appointment for my son this morning. I was put on the call back list for the Dr and told a Dr would call me to review if he needed one. I was at work on calls so I was ignoring messages on my phone because I was just waiting for the phone call. I therefore missed a message saying an appointment had been booked for my son which also meant we missed the appointment. I called straight away and the receptionist told me I'd missed it and he needed to go to urgent care (but didn't have details on what was available - I'm still confused about whether we go to Corby or call 111). I also received a text from the Dr about him being well enough to be in school (I had mentioned to the receptionist that I'd need to get him from school so couldn't get there straight away). Please review your procedures to ensure that you tell people that an appointment may be made for them via text. If I'd been told that this morning, I would have been checking my messages as well as waiting for the phone call. This would have saved everyone time. I did mention this to the receptionist as feedback but this wasn't acknowledged (hence why I am writing here). I received a further message from the Dr about him being well enough to be in school and to take him to urgent care later if I was still concerned about him. This suggests I shouldn't have booked him an appointment today because he's in school but I don't know how else to get him a non-urgent, routine appointment? If there is a different process to follow, please let me know. If this is an option it wasn't explained to me. When I called this morning I just asked for an appointment for my child and explained his symptoms, I was offered the call back. I didn't insist it was today. Feel a little bit like I am now being told I was wasting time which was never my intention. I left positive feedback last week for my eldest child who was seen with a chest infection. That process was so efficient and different to what I have experienced today.
Visited March 2024
Oakham Medical Practice has not yet replied.
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Review titled Great service thank you
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
Called the surgery today at 9am, had to wait in the queue but then spoke to a very friendly receptionist who arranged a duty dr to call me back. 20 mins later the duty dr called me and quickly established we needed a face to face consultation for the concerns I had for my baby, he made an appointment for 11:30 that morning at the Rutland memorial hospital with a nurse practitioner. We saw the nurse practitioner who was very kind and informative, we left feeling reassured and very happy with the service we received today. Thank you!
Visited February 2024
Oakham Medical Practice has not yet replied.
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Review titled Really poor
Rated 1 star out of 5
by Robert sims - Posted on 15 February 2024
Long queue. Only one receptionist. Very impersonal to talk over a busy desk. Never get appointments and what really gets me is the front desk don’t care about there work. Really unprofessional practice. Shameful.
Visited February 2024
Oakham Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jennifer - Posted on 14 February 2024
Always pleased with my experience every time. Online booking service is responded to quickly and appointments provided in an appropriate timeframe. The call back service is also very useful. All health professionals I have had experience with have been very helpful, kind and given an excellent quality of care. I have also rarely had to wait very long in waiting rooms. Thank you to everyone at the practice for all your hard work.
Visited February 2024
Oakham Medical Practice has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
My son was seen by a nurse practitioner yesterday. He has a medical history that brings us, as his parents, quite a lot of anxiety when he gets poorly. The nurse was incredibly respectful of this and thorough with her examination. She diagnosed a chest infection and is personally following up on this to ensure the treatment prescribed is successful. Thanks for your kindness and diligence.
Visited February 2024
Oakham Medical Practice has not yet replied.
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Review titled Oakham medical practice reception
Rated 2 stars out of 5
by Anonymous - Posted on 27 January 2024
Have had a spot on my upper left arm for quite a long time but seems to have changed its disposition. Wanted someone to look at it to put my mind at ease. Told by reception to go to Corby or ring at 8.30am which I suppose everyone else may be doing? Because I did an on line consultation, they texted to say a GP registrar would ring me in 3 weeks time. Why are they telling everyone to go to Corby? What`s there? What exactly are the GP`s doing? Receptionist said small practice with a lot of patients. Well, do something about it. Recruit more GP`s. Reported to Healthwatch, Rutland as this is the 2nd time I have been told to go to wonderful Corby. No sense of any caring, treated like a number.
Visited January 2024
Oakham Medical Practice has not yet replied.
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Review titled Good service.
Rated 5 stars out of 5
by Dave Johnson - Posted on 23 December 2023
I telephoned at 11.30am, appointment with Doctor Practitioner. Excellent thorough examination, illness identified, prescription written out. Excellent service just before Christmas. The Practitioner was friendly and most importantly had time to do a thorough examination. Thank you very much.
Visited December 2023
Oakham Medical Practice has not yet replied.
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Review titled Messy practice
Rated 2 stars out of 5
by Anonymous - Posted on 23 February 2024
Some doctors and nurses here are amazing and lovely but it is ruined by the others who are condescending and don’t know what they’re doing. I have been an asthmatic for 20 years and have suddenly been denied the ventolin inhaler, I am suffering daily asthma attacks without it and so have been having to borrow and pay others for an inhaler to be able to stay alive. I have not received an explanation why I cannot have the inhaler anymore. I also have been trying to report symptoms to the GP for nearly 2 years but due to how bad my breathing is they only want to focus on that and repeatedly tell me “I don’t care about the other symptoms” or “I’m not discussing that it’s not important”. I feel so put down and unheard that I no longer care about my health and will just let it deteriorate.
Visited December 2023
Oakham Medical Practice has not yet replied.
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Review titled No callback
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
Had a telephone appointment booked for today now gone 8pm no call recieved. Not convinced the issue the appointment was for could be dealt with over the phone either despite me being clear why I needed the appointment. Very poor
Visited November 2023
Oakham Medical Practice has not yet replied.
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Review titled GP Registrars
Rated 5 stars out of 5
by Nick Begy - Posted on 01 December 2023
I have had 2 appointments with different GP registrars and they have been fantastic, friendly, understanding and helpful I wish them well in their training
Visited November 2023
Oakham Medical Practice has not yet replied.