Oak Lodge Medical Centre
234 Burnt Oak Broadway, Edgware, Middlesex, HA8 0APContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
I waited 40 minutes on a phone call to make my appointment, because they only make appointments via phone, when it was my turn, they hung up. I called again and spent 25 minutes to be number 1 in the queue and another 1 hour waiting to be answered. When they saw me, they said there was no room to see the doctor. I've been calling every day for a week and it's always the same thing...they drop the call or when they answer they don't have a time and when they give you the option to call you back, they don't return...when you go there in person, they say they can't make an appointment in person.
Visited October 2022
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
We are sorry to hear that you had difficulty accessing our services . We have various ways to access our services, online booking, e-consult options via the website, Additionally, we offer evening and weekend appointments, through our Federation service. If you're unable to get an appointment with your GP, you may also want to consider visiting a walk-in centre or urgent care clinic. These facilities can often provide medical advice and treatment for minor illnesses and injuries and can be a good option if you're unable to get an appointment with your GP. We continually review our access to services and try to accommodate our patient’s needs. We are sorry you have had difficulty.
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Review titled Opening times.
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2022
The receptionist gave me a small bottle to pee in on Saturday morning for my diabetic review and hand it in on Saturday by the desk. How ever they don't open on Saturday morning like they use. I did ask the receptionist if I can do it here in th surgery and she said no. You have to take it home & do it. Bring it in the next day. The next day is Saturday morning which they don't open. Now I have to wait til Monday afternoon after I've finish work to bring my example in. What happen to these receptionists as they don't have a clue what they are doing in there job roles.
Visited October 2022
Review titled Oak Lodge Medical Centre
Replied on 03 May 2023
We are sorry you had difficulty leaving a sample to be tested. The surgery is not open at weekends, however the out of hours service operates from the same site. We did feed back your comments as we felt the receptionist could have accommodated your request. We apologise for the inconvenience.
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Review titled Duty of care lacking
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
I've always found the receptionists at this practice to be polite and civil. Though I do think they brace themselves for possible abuse which is understandable as they are so stretched. What isn't acceptable is the admin side. I now order my prescriptions through the NHS app, the problem is that one essential prescription is missing and has been since August 2022. I've emailed every week and rung so many times and have had to hang up. This morning I was 'number 3 in the queue' and had to hang up after 40 minutes. Not all of us can afford to hold on for that length of time. Whoever looks after the admin side is seriously lacking. I should also point out that I've had problems pre covid with my prescriptions. One other thing I noticed on my last visit is that the room on the very far right down the corridor, as you walk in from the waiting room, reeks of smoke. Strong enough to make your eyes water. All workplaces I know of shove smokers into the street for their smoking break. Is there a smoking room in the practice?
Visited September 2022
Review titled Oak Lodge Medical Centre
Replied on 28 October 2022
We are pleased to learn that you find our receptionist to be polite and civil. We are very sorry to read your comments about your experience regarding your prescriptions. We would encourage you to contact us direct so that we can look into this for you and explore why this particular item has not been prescribed. Could a review be due or is this an acute item for example? Is this something our new practice pharmacist may be able to help with? Again, we encourage you to contact us so that we can address the issues. With regards to the smell of smoke, we have not had any other reports of this. We operate a no smoking policy. Smoking is not permitted anywhere on our premises. Please be assured that all the rooms are cleaned and checked daily, we continue to monitor. Thank you for taking the time to provide feedback on our services.