Oak Lodge Medical Centre
234 Burnt Oak Broadway, Edgware, Middlesex, HA8 0APContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Oak Lodge Medical Centre.
Reviews
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2023
The doctor I saw was absolutely fabulous. She was very thorough in helping me work out the best course of treatment. I felt like a human not a number. Once I got past the receptionist, things flowed very smoothly. I was especially pleased with the doctor who spoke to me. It was very hard to get an appointment and came down to chance as the receptionist was very unhelpful. The phone in appointment system is outdated and unfit for purpose. I almost gave up trying at all until I came across a 'lucky chance' telephone consultation.
Visited June 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Thank you for taking the time to share your positive experience with our doctor. We greatly appreciate your feedback. We're actively working to address the challenges you mentioned with our appointment system to further enhance our services. Your input is invaluable, and we're grateful for the opportunity to improve.
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Review titled Good service at Oak Lodge medical centre
Rated 5 stars out of 5
by Clayton whitcomb - Posted on 14 June 2023
X-rays and blood tests were arranged quickly. Results came back within a week. I was able to make an appointment for feedback on results, very clearly and explained concisely, did not rush with a very polite manner. I felt very reassured. Thank you.
Visited June 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Dear Clayton, thank you for taking the time to share your experience with our services. We're pleased to hear that your X-rays and blood tests were arranged promptly, and the results were communicated to you efficiently. If you have any more feedback or if there's anything else we can help you with, please feel free to reach out.
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Review titled Helpful doctor
Rated 5 stars out of 5
by F ALI - Posted on 26 May 2023
I saw one of the doctors to discuss my care and review my medication, I found him empathic and proactive. He listened to my concerns and did what he could to help. Thank you to all the hard working staff at this surgery, keep up the great work!
Visited May 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Dear F Ali, thank you for your kind words and positive feedback. We're delighted to hear that your experience with our doctor was empathetic and proactive. Our team is dedicated to providing the best possible care, and your appreciation is truly motivating. If you ever have more feedback or specific suggestions, please don't hesitate to share. We value your trust in our services, and we look forward to continuing to support your healthcare needs.
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Review titled Very nice practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
I had been taken care with my problems and referred accordingly. I had chronic back problems and it was resolved by practice doctors.
Visited May 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
We're pleased to hear that your chronic back problems were successfully addressed by our doctors. Providing effective care and resolving health issues is our primary goal, and we appreciate your positive feedback. If you have any further concerns or if there's anything else we can help you with, please feel free to reach out.
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Review titled Attentive doctors
Rated 4 stars out of 5
by Tripti - Posted on 09 May 2023
I was dealt with pretty quick and was the doctor quickly got my referral papers printed so I could make the appointment before the hospital closed.
Visited May 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Dear Tripti, thank you for sharing your positive experience with us. We're glad to hear that you received prompt and efficient service, and that your referral papers were quickly provided to facilitate your appointment scheduling. Our team is committed to providing timely and helpful care. If you have any further feedback or if there's anything else we can help you with, please don't hesitate to let us know.
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Review titled Modern practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 October 2023
The doctors, nurses and physiotherapist were professional and courteous. They need to look into their answering service. There is a very long delay before you can get an appointment. Some of the receptionists appear unsure of how to proceed and can sometimes be unpleasant.
Visited May 2023
Review titled Oak Lodge Medical Centre
Replied on 15 December 2023
Thank you for taking the time to share your feedback. We appreciate your positive remarks about our medical staff. We understand your concerns about the answering service and appointment delays. We are actively working to improve our systems to provide a more efficient and timely service. Regarding receptionist interactions, we take this seriously and will address the issue through additional training to ensure a consistently positive experience for all patients. Your input is valuable, and we're committed to enhancing your experience with our practice. If you have any specific suggestions or concerns, please feel free to share them.