Nuffield House Health Centre
Nuffield House Surgery, The Stow, Harlow, Essex, CM20 3AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled a place that actually cares
Rated 5 stars out of 5
by Chris Smith - Posted on 25 October 2024
I'm so incredibly happy I made the switch to Nuffield House Surgery! After a frustrating experience with my previous GP at Church Langley Medical Practice, where my concerns often felt dismissed and external consultant advice was ignored, Nuffield House has been a breath of fresh air. From the warm welcome at reception to the attentive care from the doctors, the entire experience has been positive. The front-of-house staff are genuinely caring and treat you with respect, making you feel like a valued patient. The doctors themselves are friendly, fair, and take the time to listen to your concerns. They regularly review my medication, providing reassurance and demonstrating their commitment to my well-being. Crucially, they also value and incorporate recommendations from external consultants, adjusting my care plan as needed. This collaborative approach has made a world of difference for me as I have rather complex needs. While there might occasionally be a wait for an appointment, which is understandable, the outstanding care I receive at Nuffield House makes it more than worthwhile. They are a truly fantastic team, and I wholeheartedly recommend them to anyone searching for a GP surgery that prioritizes patient care and well-being.
Visited October 2024
Review titled Nuffield House Health Centre
Replied on 28 October 2024
Dear Chris. Thank you very much for your positive feedback which will be shared with the whole team. Best wishes Nuffield House
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Review titled Poor poor poor experience
by Anonymous - Posted on 11 September 2024
I was left absolutely shocked, upset and disgusted. The 2 receptionists were rude, dismissive and overall didn't care. So they r allowed to listen to your issue and make a decision whether you should get an appt or not. How i felt was completely dismissed and i was made to feel as if I don't know my own self or i was lying about how i felt. They wouldn't book an appt for me and wouldn't let me speak to the gp, she kept talking over me and at some point i had to ask if i can speak and if she can listen; no empathy, no sympathy and no compassion. I work for the nhs and i deal with patients daily and ive never treated a pt that way ever. She counted the minutes i was on the phone to her and told me to get off coz ger queue was getting longer!! They hung up and i just cried coz i was lost for words and didn't know what else to do or where to turn to. So so disappointed. I have had an experience with 1 gp and some receptionist years back who were very helpful and that gp got me through a tough time in my life and i actually got him a present to say thanks but all that was totally ruined by today's experience. I don't know what is happening with this practice/surgery but some improvements are needed.
Visited September 2024
Nuffield House Health Centre has not yet replied.
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Review titled They don’t care about you.
by Edina Varga - Posted on 23 April 2024
I’ve just been on the phone for an hour waiting for them to pick up, I needed couple of problems to assess. One of them was my lungs I’m coughing for months now. I needed my lungs to be checked out. I have a documents of my full check up in Turkey that there is something on my lungs and asked on the phone that where can these be translated, just for information because I don’t know. They were really rude on the phone and said they don’t know either, get them translated and bring it in. I said okay but I still need an appointment to check my lungs out. They said again, to get the documents translated and bring it in, until that they can’t do anything. But I said I don’t need that document to be translated to know my symptoms. And I’m telling you I do cough so hard for a long time now I’m gonna need an appointment. And asked what if I didn’t mention my full check up in Turkey would that be different. They said but you mention it so it’s too late and they hang up on me without giving me an appointment to check my lungs out. It left me so upset I cried for an hour. This practice never helped me with any of my problems. I have been with them for 7 years now and none of my problem had beed investigated properly. Long long wait times on the phone they are rude and not helpful at all and in the early morning, which is quite hard for someone working on late night shift to be up in the morning to ring them for hours and get no help whatsoever! Hey! You are dealing with ill people, hello! They need help.
Visited April 2024
Nuffield House Health Centre has not yet replied.
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Review titled Dissapointing
Rated 2 stars out of 5
by Anonymous - Posted on 13 March 2024
The reception staff let the practice down. They do not like you to make enquiries, talk over you and are very passive aggressive. I walked in to try and resolve my issues watched the lady before me being treated really well and everything was done to help her. When it came to my turn i was undermined regarding my own health and the receptionist made a patronising comment about i'd have to pay for my own prescription. Which i actually do already. This was definately intended to embarass me. When i called to enquire about a GP call back was further insulted. The behaviour is so abhorant, i believe the receptionists have been doing this for so long they don't know how to improve as they feel overly empowered as the gate keepers of patients health access.
Visited March 2024
Review titled Nuffield House Health Centre
Replied on 14 March 2024
Dear Anonymous. Thankyou for taking the time to leave a review. Unfortunately we can not get back to you with a reply as we have no contact details. Please contact the practice manager to discuss more details
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Review titled Horrible communication skills from the receptionist
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
I called the GP this morning at 8am and straight away the answering message says all the appointments are gone. So opted for call back. I appreciate I missed the call as was ok train and lost network. I called back and said I missed the call and that was my mistake. The rudeness from the receptionist 'well we called you twice and bla bla'. I said ok, I appreciate that but what can I do now. Well call tomorrow at 8am and check if you can get an appointment. I asked today the machine said there is no appointments. Hence opted for a callback. Well if you call late, all the appointments are gone. 8 said I called at 8am. She is like well you didn't pick up the call when we called back. I just did not understand her anger towards me when not once did I deny not missing the call. Receptionists at this surgery (not all) are so entitled as they have the authority to give/deny appointments. They feel so above people and take their frustration from one patient on another. I did not once argue I did not miss the call but it happened, but it did not warrant this level of communication. Overall a good GP surgery, but receptionists ruin the reputation.
Visited February 2024
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thankyou for taking time to leave a review. We will share this review with the team and look at the phone message that is set up. Regards Nuffield House
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Review titled Warm and supportive
Rated 5 stars out of 5
by C Riley - Posted on 28 December 2023
I came in for another appointment in December to see another nurse on 28/12/23 and from start to finish had a great experience. The person on the front desk was supportive and advised me of some options in relation to prescriptions. The nurse on my appointment listened to the background of my skin condition over the last few years and helped to progress me through finding a resolution. I found the individual extremely helpful and they listened to what I had to say carefully. Overall really pleased with the support received.
Visited December 2023
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thank you very much for this positive feedback which will be shared with the whole team. Kind regards Nuffield House.
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Review titled Unhappy
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2023
On Monday 11/12/23, I went to my surgery, after sitting for 45mins the doctor finally called me in( there had been only 4other people in the waiting room) I had gone for a Arthritis review, I was asked if I was in pain, how did this make me feel, and then suggested I saw the practice nurse about going on Statins!, yes I know I’m over wait manly because I can’t walk or exercise, I’ve never been tested for high cholesterol and my blood pressure is always ok, I can’t believe this Doctors attitude!, I explained my medication to him and how it affects me , but he didn’t care at all, very disappointed with this Doctor, and will ask not to see him again, ps he wasn’t even my Doctor.
Visited December 2023
Nuffield House Health Centre has not yet replied.
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Review titled Helpful and proactive
Rated 5 stars out of 5
by C Riley - Posted on 28 December 2023
I came in for an ECG with a nurse on 21/12/23 and my experience was brilliant. They were on time, calmed any nerves and were extremely knowledgeable about what potential causes for an elevated heart rate may be. We discussed various potential causes and proactively sought to resolve and find a solution which was extremely useful for me. The service was the upmost friendly and calming experience. Cannot thank the individual enough for helping me. I came away from my appointment with confidence we would find a resolution which is ultimately all anyone wants from an appointment.
Visited December 2023
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thank you very much for this positive feedback which will be shared with the nursing team. Kind regards Nuffield House.
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Review titled Frustrating
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
Feeling very frustrated with this doctors surgery over the past year. Constantly having to chase for results and given wrong information. I was booked in for 8 week jabs for my daughter and waited an hour, when I was finally seen they didn’t have the medication needed and I was never called to get an appointment. Turned up to her 12 week jabs, got here early to be seen and the receptionist hadn’t checked me in. So again I’ve waited another 45min with now several people infront of me. The receptionist said I’ll have to just wait no empathy or apology. Utterly useless.
Visited November 2023
Nuffield House Health Centre has not yet replied.
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Review titled Great Practice and Amazing Reception Staff !
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
I had an appointment today at Nuffield House Surgery, and while sitting waiting for my time, something really touched my heart and made me realise that there are still such lovely, kind and caring people out there. (Head receptionist) had really given her passion and full care in to her role while providing such professional but at the same time caring, friendly and supportive manner to every single patient that walked through that door. Watching her warmed my heart. I had a miscarriage and have mild depression due to this and seeing all this warm and caring role from the beautiful Reception staff had really brightened my day and left tears in my eyes. I really needed to see this as for such a long time I have not seen people like herself out here. How pleasantly she dealt with my queries was amusing for me to see which I really needed. This feedback is all from my heart to her and I thank her a million for making me feel in this way which I needed for such long time. We visit our GP practices for a remedy to heal our health matters, whether this is mentally or physically but seeing such love and care as soon as you walk through that door does really create a therapeutic atmosphere and this is more valuable than a prescribed medicine. This was for me today as the lovely receptionist provided beautiful care and her passion for her duty was more valuable and curing.
Visited November 2023
Review titled Nuffield House Health Centre
Replied on 21 February 2024
Thank you very much for this positive feedback which will be shared with the whole team. Kind regards Nuffield House.