Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
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Reviews
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Review titled Unhelpful_NHS should check the services provided by this GP
Rated 2 stars out of 5
by Anonymous - Posted on 21 October 2022
I recently had a health screening completed at a private GP. They forwarded the results of this screening to my registered GP practice and have received a message from this GP to give them a call to book a telephone appointment. I called them queueing from caller number 21. I waited for over an hour until I got to caller number 1 and then the call suddenly stopped for reasons I have no idea. The service is terrible. I have moved into this area this year and moved to GP practice as well. So far I have never seen any GP in this practice and I don't think I have the appetite to do so. I have not read any positive reviews for this GP. I think it's time for the NHS to holistically review this GP's practices/services.
Visited October 2022
Review titled Novum Health Partnership
Replied on 21 October 2022
Dear Patient Please accept my apologies that you have felt the need to write a comment relating to the problems you experienced whilst trying to get through on the telephone line. I would like to inform you of the various ways in which you can obtain an appointment without the need to call the practice. You can contact is via our website where you are able to ask questions and receive a response back within 48 hours. I understand that there may be urgent medical problems that you require a telephone consultation and still need to call us. I am also sending you the link for our AskFirst app. Novum Website. https://www.novumhealth.co.uk/digitalpractice/reception-and-enquiries ASK NHS app I would also suggest downloading the Ask First app which will allow you to book an appointment if required after answering a few questions. Please see below details on how you can download the app and how is works: I have included the How To Guide for you. And here is the link to download the app download it: http://onelink.to/askfirst and the link to use online: https://www.sensely.com/askfirst/home/start/ You can also register for patient online access which will enable you to book, cancel and view your medical records. If you would like to take up this option then please come into the practice with photo ID and proof of your current address, a member of our reception team will be able to process your log in details. I hope that the above options, give you some other solutions as to how you can contact us. Kind Regards Miss M Stewart Practice Manager