Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled It was easy, efficient and useful
Rated 4 stars out of 5
by Deborah - Posted on 08 November 2023
The new chat doc service has enabled me to connect quickly to a clinician & address health care issues. It was easy efficient and useful for me as an individual. I recognise it is a system that won’t suit everyone & people may have concerns but it’s been very helpful for me.
Visited November 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Deborah Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Being able to use WhatsApp is more efficient
Rated 4 stars out of 5
by Anonymous - Posted on 05 October 2023
I really value being able to book on WhatsApp it’s more efficient.
Visited October 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Patient My apologies for the delay acknowledging your positive feedback relating to our new What's App service. As part of the pilot your comments helped us to know that we were on the right path for patient satisfaction. Thank you once again. Kind Regards Miss M Stewart Practice Manager
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Review titled virtual chat system makes it a lot easier
Rated 3 stars out of 5
by Anna Thomson - Posted on 12 October 2023
OK, so the physical surgery 3 but that’s mostly to do with accessing appointments rather than actual care received, which is generally good. This virtual chat system hopefully makes that a lot easier - so far it has been simple, quick and easy to use. The only thing I would say is on my first interaction I explained the issue in my first message, then there were a whole load of automated qs before I was asked to explain my medical problem again! So it seemed a little long-winded. I also think the system will need lots of advertising so people know it exists and it could be problematic for elderly people to use.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Anna Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chatdoc service - Easy to use
Rated 4 stars out of 5
by Laura Thorne-Kastner - Posted on 27 October 2023
I found it easy to use and received a message from a receptionist early the following morning. I was offered an appointment in a few days' time but when I said it was more urgent than that, I was offered one for the same day. It feels a fairer service than previously and less of a frantic scramble at 8am if you need a same day appointment.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Laura Many thanks for sharing your recent experience using our ChatDoc service. Kind Regards Miss M Stewart Practice Manager
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Review titled Very Useful for patients
Rated 4 stars out of 5
by Ivo Stanoev - Posted on 16 October 2023
It is very useful for patients, because more faster than usual call and less misunderstanding between patients and reception.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Ivo Thank you for sharing your positive experience using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Prompt service - would recommend
Rated 4 stars out of 5
by Tania Chandler - Posted on 17 October 2023
I've only used the chat doc twice both for fit notes. In my experience, because I couldn't leave my home, it was handy. It is a prompt service, would recommend.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Tania Thank you for sharing your experience of using ChatDoc service. Kind Regards Miss M Stewart Practice Manager
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Review titled Feel more independent using the new chat doc service
Rated 4 stars out of 5
by Lianne Hemblade-Harvey - Posted on 16 October 2023
I find it easy and much better for me as I am partially deaf in both ears and struggle to do it honestly calls I feel more independent using this service Although I feel for those who don’t have WhatsApp and can’t use this service especially those elder generation
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Lianne Thank you for sharing your experience of using ChatDoc. Please note our receptionists are still on hand to help our patients who do not have What's App and who contact the practice via the phone. Kind Regards Miss M Stewart Practice Manager
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Review titled Chat doc is brilliant
Rated 4 stars out of 5
by Hannah Lewis - Posted on 16 October 2023
I think it’s brilliant. So much more convenient than trying to ring and waiting to get through. Helpful response received quickly.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Hannah Thank you for taking the time to share your experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat doc service - easy to use
Rated 5 stars out of 5
by Simon Hayes - Posted on 31 October 2023
It’s easy to use, though the automated part of it seems long winded but once you are texting a real person I find it great.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Simon Many thanks for taking to time to share you positive experience using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled I'd be happy to use again
Rated 4 stars out of 5
by Barbara Limon - Posted on 17 October 2023
Because I had a relatively straightforward issue it worked well for me, not sure how well it would be if you were less sure re your symptoms. I liked the fact that I was given the name of someone who was responding to my messages. I'd be happy to use it again.
Visited October 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Barbara Many thanks for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager