Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Novum Health Partnership.
Reviews
-
Review titled Virtual assistant on WhatsApp - Game Changer
Rated 5 stars out of 5
by Donna - Posted on 25 September 2023
The staff at Novum Health Hawstead Rd are very pleasant however the switchboard and getting through to book an appt in peak times is not at all. I was asked today to use their new chat doc virtual assistant on WhatsApp I was a little sceptical but it truly was a game changer for me. Its very easy to use with clear questions and instructions and even better, does not take hours waiting on the phone. Literally within an hour I had an appt booked for me, and that would have probably been quicker if I had replied faster. Definitely recommend anyone to use this service, it takes the stress and disappointment out of calling the switchboard.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Donna Thank you so much for your comments. We hope that by other patients viewing such positive feedback this will put there mind at ease using the new service. Many thanks once again. Kind Regards Miss M Stewart Practice Manager
-
Review titled Quick and Easy to use
Rated 3 stars out of 5
by Julia H - Posted on 20 September 2023
It was quick and easy to use however I'm not sure how easy it will be to get an appointment when many patients are using the app
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Julia Thank you so much for you comments about the new What's App service. We are happy to receive such positive feedback. Kind Regards Miss M Stewart Practice Manager
-
Review titled Chat system on WhatsApp easy and quick
Rated 4 stars out of 5
by Anonymous - Posted on 14 September 2023
The GPs I have seen here are kind and helpful, with more appointments available lately which has been great. The chat bot system on WhatsApp was an easy and quick way to receive my blood tests results - a clinician responded within 10 minutes.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Patient Thank you very much for taking the time to write in with your comments relating to the new What's App service. Your comments are appreciated. Kind Regards Miss M Stewart Practice Manager
-
Review titled Whats App service quicker and easier
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2023
I find it difficult most of the time to get appointments but I like the WhatsApp service. It’s quicker and easier.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Patient Thank you for your comments as to how quick and easy you find the new What's App service. Kind Regards Miss M Stewart Practice Manager
-
Review titled The WhatsApp service for me worked really well
Rated 4 stars out of 5
by Amanda Frost - Posted on 26 September 2023
The reason I have not contacted the GP prior to this was the thought of 'ringing at 8am', waiting in a long queue only to be told no appointments by the time you get through. The ease of sending a WhatsApp message to have my query answered very quickly and completely was more than satisfactory. Ringing at 8am is very difficult if you work and that system is very frustrating. The WhatsApp service for me worked really well but as with any system, there can't just be 'one size fits all' and won't suit everyone. It would have been useful to know about this service by texting all the patients as I found out by default and maybe would have been in touch sooner
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Amanda Thank you for taking the time to feedback your positive comments about the new What's App service. The we are glad to hear that these changes have made a difference to you. The service was started as a pilot in September we did not want to inform all our patients until we were sure that the staff, clinicians and the patients who were part of the pilot were happy with using the service. Kind Regards Miss M Stewart Practice Manager
-
Review titled WhatsApp virtual Assistant - seamless and smooth
Rated 5 stars out of 5
by Thomas Devlin - Posted on 25 September 2023
Use of the WhatsApp Virtual Assistant is a seamless and smooth method of contacting the Practice. Your response has been prompt and efficient and it avoids the scenario of multiple phone calls in an attempt to secure an appointment.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Thomas We appreciate you taking the time to write in with your positive feedback after using the new What's App service. Thank you. Kind Regards Miss M Stewart Practice Manager
-
Review titled Extremely good medium of communication with Doctors
Rated 4 stars out of 5
by Joyce - Posted on 22 September 2023
This is an extremely good medium of communication with Doctors. It is especially useful for people who cannot afford to take time out of their working day for unnecessary appointments which can be dealt with over text messaging. If used well, you will find that naturally people with less serious cases will eventually opt to use this medium with more serious cases booking face 2 face appointments. A good initiative indeed.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Joyce Thank you so much for your comments, the staff working on the pilot appreciate the feedback. Thank you once again. Kind Regards Miss M Stewart Practice Manager
-
Review titled Very smooth and quick replies
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
I like the nhs gp whats app messaging very smooth and got reply very quickly. The doctors were also v person centered and helpful.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Patient Thank you so much for taking the time to write in with your comments. The What's App pilot team appreciate the feedback. Thank you. Kind Regards Miss M Stewart Practice Manager
-
Review titled Very quick via WhatsApp Service
Rated 5 stars out of 5
by Klodjana Shehu - Posted on 12 September 2023
Very quick answer through WhatsApp service Really happy with it
Visited September 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Miss Shehu Thank you so much for taking the time to write in with such positive feedback for the new What's App service the practice is trying out. We hope that you will use this service again in the future if needed and inform other patients of your positive experience. Kind Regards Miss M Stewart Practice Manager
-
Review titled I was very happy with this service
Rated 5 stars out of 5
by Richard Hall - Posted on 08 September 2023
I was very happy with this service. My queries were dealt with and resolved by the surgery quickly. I would definitely recommend to others.
Visited September 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Mr Hall Thank you so much for taking the time to write in with such positive feedback. We have started using a new What's App service and patient should notice an even faster resolution of there query. We hope that you will use this service again in the future if needed and inform other patients of your positive experience. Kind Regards Miss M Stewart Practice Manager