Northumberland Heath Med.Ctr.
Hind Crescent, Northumberland Heath, Erith, Kent, DA8 3DBContact details and opening times
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Reviews
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Review titled Ridiculous. Never use this place
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2023
I've been at this practice for my entire life - trying to get ahold of them is impossible. I have a screenshot of trying to call 225 times and every single time it bounced because their phones are all just calling with no answer, or one answer every 10 minutes at minimum. On top of this, a doctor I had refused to refer me like A&E told him to, and said he'd call me back & never did. I want to give up on this GP surgery, but unfortunately I'm extremely sick & have been for months & have no real choice in the matter.
Visited June 2023
Review titled Northumberland Heath Med.Ctr.
Replied on 31 July 2023
Dear Patient Thank you for your feedback. We apologise for the unsatisfactory experience you had when trying to contact the surgery last week by telephone, we understand that this must have been very frustrating for you. We are aware of the situation with our current telephone system and will be implementing a new system over the coming months, which will improve our service. If you require an appointment we suggest you use the AskFirst App (information available on our website), Patient Access or the NHS App. The Management Team