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North Swindon Practice

Home Ground Surgery, Thames Avenue, Swindon, Wiltshire, SN25 1QQ

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Patient ratings and reviews

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Reviews

Displaying 1 to 6 of 6

  1. Review titled Receptionist are cold and arrogant tone

    Rated 2 stars out of 5

    by Loreen - Posted on 23 August 2024

    I called to book an appointment today and i didnt like the tone of that eeceptionist. As we need to be polite to your nhs staff and avoid being rude to them as it will jeopardise our nhs medical service, isn't it fair enough that they do the same. Especially those who do the booking, they sound cold and arrogant on the phone, no empathy, doesn't care, there is not even kindness on their way of speaking to you and they are not helpful enough, they will just say we don't have available appointments today.. period! And I just to take it because it's like they have me on the palm of their hands. Instead of looking for other dates to book you they just stick with that statement. No available appointments today. Well ,since when did I hear that you have an available appointment? Or they will advise you to go on livi then livi GPS will still refer you back to the surgery. What is wrong with NHS?

    Visited August 2024

    Report as unsuitable

    Review titled North Swindon Practice

    Replied on 23 August 2024

    If you would like us to respond to your comments left, please email enquiries.nsp@nhs.net providing your full name and dob so that we can listen to the call recording and respond to you. Many thanks

    Report as unsuitable


  2. Review titled Very helpful

    Rated 5 stars out of 5

    by Katie - Posted on 06 May 2024

    After ringing at 12pm I was able to get an appointment the same day the receptionist was very helpful. The mental health support that they provide is fantastic I finally feel listened to and like they actually want to help me so impressed.

    Visited April 2024

    Report as unsuitable

    North Swindon Practice has not yet replied.


  3. Review titled fast and efficient service

    Rated 5 stars out of 5

    by Anonymous - Posted on 16 February 2024

    I rang Homeground Surgery for help due to ear pain. I was given a referral number to ring five minutes later. This was answered and I was told that pharmacist would call me back shortly. Pharmacist did indeed ring back quickly and asked me to call into Homeground Pharmacy to see her. She gave me a diagnosis, prescribed medication which was given almost immediately. All completed in just over an hour. such a fast, efficient service. Thank you to all concerned

    Visited February 2024

    Report as unsuitable

    North Swindon Practice has not yet replied.


  4. Review titled Empathetic and caring service

    Rated 4 stars out of 5

    by Linda - Posted on 13 December 2023

    I've had several contacts with this practice over the past year on behalf of my elderly Father. Everyone I've spoken to or seen; GP reception and support staff, have taken time to understand his needs and have demonstrated care and empathy in their approach. I'm not allowed to give names but this review is prompted by a call I received this morning from a lovely lady concerned that Dad had missed an appointment on Monday and that they hadn't been able to contact him. Understanding how stretched all GP services are, this level of care and follow up went beyond my expectations. I hope you know who you are when you read this and know how much I appreciated it. Yes, the booking system is initially hard to understand .. I had to ask someone to explain it as it doesn't make sense based on any other GP service I've ever used ...and it can be difficult to get an appointment. However, once you're able to access the service the staff providing it are excellent.

    Visited December 2023

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    North Swindon Practice has not yet replied.


  5. Review titled Appallingly practice

    Rated 1 star out of 5

    by Anonymous - Posted on 31 July 2023

    This practice is taking on new patients, it cannot come even close to providing basic care for those it already has. It is impossible to obtain an appointment even when they have actually asked you to make one. You need to present yourself at 8am at the door and hope to get ‘something’ for the following week !!! Maybe. Of course none of us work we just sit in bed waiting for the privilege of going down to the surgery to try and get an appointment. The practice is unfit for purpose and certainly cannot manage any new patients. They can’t care for the ones they have

    Visited July 2023

    Report as unsuitable

    Review titled North Swindon Practice

    Replied on 31 July 2023

    Dear Patient, thank you for your feedback. It would be appreciated if you could contact the Practice on bswicb.nspenquiries.nhs.net. We would like to assist further in responding to your recent comments made. Sally Angell Operations Manager (Utilities & Patient Services)

    Report as unsuitable


  6. Review titled Home Ground Excellent service

    Rated 5 stars out of 5

    by Paul Merchant - Posted on 31 January 2023

    From the phone call to booking the appointment , reception and prompt and excellent service from the Doctor .

    Visited January 2023

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    North Swindon Practice has not yet replied.