North Street Medical Care
274 North Street, Romford, Essex, RM1 4QJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good practice.
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2024
They've been very patient with me. Having different issues and conditions.. they are lways ready to listen to how I feel and ready to hear my opinion..
Visited October 2024
Review titled North Street Medical Care
Replied on 21 October 2024
Dear Patient, Thank you for taking the time to share your positive feedback, we are so pleased to hear you found our staff patient and readily available to listen empathetically to you. We do aim to meet each patients needs with sensitivity and the utmost care, respect and consideration, with our every intention to support your health journey. Once again, thank you for sharing your experience with us. Your North Street Medical Care team
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Review titled Greatly improved practice
Rated 5 stars out of 5
by Carol - Posted on 26 September 2024
Impressed how quickly and efficiently the phone is now answered. Very polite and helpful Receptionist. The doctor was very helpful explaining medication, ensured I understood why it was being prescribed. He wa very professional.
Visited September 2024
Review titled North Street Medical Care
Replied on 21 October 2024
Dear Carol, Thank you so much for taking the time to share your experience and your positive feedback. We are so pleased you had a good experience with our practice and our reception team are delighted that you found them to be polite and helpful, your feedback means a lot to all of our team. We recently upgraded our phone system to enhance our service, its so good to know you noticed the improvement. Even though our new system operates similar to the previous one it does come with some new features to ensure our communication with our patients is smoother. Our reception team always strive tirelessly to provide the best support and we are all so glad that it contributed to your experience. We also want to thank you for the kind words about our Doctor, providing professional care and clear information is something all our clinical staff aim for. Once again we appreciate your feedback. Your North Street Medical Care Team
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Review titled Diabetes service
Rated 5 stars out of 5
by Steve Barnes - Posted on 10 September 2024
I saw the diabetic nurse yesterday. First class service, left feeling very well cared for. Very thorough and all aspects of diabetic symptoms were explained.
Visited September 2024
Review titled North Street Medical Care
Replied on 13 September 2024
Thank you for your positive feedback. We are delighted to hear that your experience was a first-class service, and you felt truly cared for. It is our absolute priority to ensure all our patients feel valued and cared for. We are also pleased that our nurse gave a thorough explanation of all aspects of diabetic symptoms, it’s reassuring when all aspects of managing diabetes are clearly explained, so you can feel confident in managing your condition and feel supported in your health journey. Your North Street Medical Care Team
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Review titled Helpful kind and Efficient
Rated 5 stars out of 5
by Lynda Jones - Posted on 15 August 2024
The Doctor I saw was excellent He listened was kind but also efficient in his diagnosis and has forwarded a referral l also asked to speak with Social Prescriber and had response the next day! Although extremely buisy I felt reassured that reception was going the extra mile as they were facing lots of dissatisfied patience and a very long que I had to sit down as the automated booking in was not working! Why not? I know the it system has been down and think that has caused delays but it’s not always the fault of the staff!
Visited August 2024
Review titled North Street Medical Care
Replied on 09 September 2024
We are so delighted to hear that you had a positive experience with your doctor and that our team was able to assist with your referral and your request to speak with one of our Social Prescriber promptly. We are also glad to hear that our reception staff made you feel reassured during a busy time. We sincerely apologise for the inconvenience you had experienced with our automated booking system; we totally understand how frustrating this can be. We are fully aware of the recent IT issues and are actively working to resolve them to ensure a smoother experience in the future. Thank you for recognising that these challenges are not always within the control of our valued staff, but most importantly we do acknowledge and appreciate your patience and understanding.
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Review titled Ashtma yearly app
Rated 5 stars out of 5
by Susan Coals - Posted on 29 August 2024
Great visit, time was spent answering my queries re my ashtma and explaining how best to manage my inhalers, etc. It makes such a difference to be able to ask questions and not feel like you are on a conveyor belt and being rushed out the door.
Visited August 2024
Review titled North Street Medical Care
Replied on 09 September 2024
Thank you so much for your kind words. We are so pleased to hear that you had a positive experience and felt comfortable asking questions about your asthma management. It is very important to us that all our patients never feel rushed and always receive the care and attention they deserve. We’re here to support you, so please reach out if you have further questions. Your NSMC Team
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Review titled Terrible experience
Rated 1 star out of 5
by Brandon Levy - Posted on 07 April 2024
My experience with this practice has been rubbish. Tried to get a sick note last week, was back and forth doing links and on the phone 3 times with them. In the end I heard nothing back. Asked for them to chase some a scan and bloodwork for some abdominal issues and extreme pain (which I’ve had for like 2 years), no reply. Had to chase my H Pylori test. This surgery is nothing but chasing and chasing 24/7 otherwise they won’t get back to you for months. Don’t bother with the EConsult either, sometimes they’ll turn you away saying to call or use their website instead even though the form is for “Contacting your GP about a health problem”. I’ve been left with testicle pain a year later which affects me in my day to day life. Waited about 7 months for a referral to go through only to find out the urologist had no idea why I was there, a complete lack of communication. I feel completely neglected by this practice. As an otherwise healthy young adult why should I be stuck living in pain for over a year?
Visited April 2024
Review titled North Street Medical Care
Replied on 12 April 2024
Dear Brandon, Thank you for sharing your experience. Here at North Street, we take all complaints seriously and are committed to investigating all concerns brought to our attention. Please note, because of the Easter holiday there was a slight delay, as the surgery was closed. We are sorry if you had to wait for a reply. The surgery has been in touch with you in the meantime to look at your issues. In regard to your scan, there was a delay in the diagnosis letter from the urology clinic you which you attended on the 5th February 2024. The letter only reached us on the 27/3/24. I understand that the necessary actions have now been taken. We recommend downloading the NHS App. You can see all your consultations, results, referrals and documents. https://www.nhs.uk/nhs-app/nhs-app-help-and-support/getting-started-with-the-nhs-app/ Your NSMC team
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Review titled Fantastic Surgery
Rated 5 stars out of 5
by Claire Elizabeth Singleton - Posted on 30 January 2024
Contacted the surgery over several days due to my mother being unwell and requiring follow up medication and appointments after a recent visit to Accident and Emergency. Cannot fault the staff or doctors who have helped and I would recommend the surgery to anyone. Thank you.
Visited January 2024
Review titled North Street Medical Care
Replied on 15 February 2024
Dear Mrs Singleton, Thank you so much for all your kind words and appreciation of the practice. This really means a lot to us. On behalf of all the team at North Street Medical Care
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Review titled Admin team
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2023
I was contacted today(I did not get the persons name on the admin team) she was very friendly & extremely helpful. Please thank her on my behalf When you discover who she was.
Visited December 2023
Review titled North Street Medical Care
Replied on 15 December 2023
Thank you for sharing your positive experience. This is very encouraging for the team and much appreciated. Your North Street Medical Care Team
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Review titled I thought this was a good practice, however I was so wrong.
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2023
I contacted the surgery because I am concerned I may have lung cancer (as advised by the tv campaign). There were no appointments until the end of November. I explained my concerns to the receptionist. I was given an appointment. Thank you North Street. However I have just learnt my appointment is with a paramedic. No doctor and therefore delay. Honestly, I despair.
Visited October 2023
Review titled North Street Medical Care
Replied on 30 October 2023
Dear anonymous, Thank you for your feedback regarding your appointment. We have many professional clinicians here at the surgery. Our Clinical paramedics are Advanced Paramedic Practitioners. They have also been trained in prescribing. An Advanced paramedic practitioner provides advanced clinical assessments, diagnosis, treatment and referral of patients. They can diagnose a wide rage of conditions and treat many minor injuries and illnesses. They have an allocated GP during their clinics whom they can refer to if needed. We are confident that the appointment was booked appropriately. If you have any queries / concerns regarding your treatment, please contract the surgery directly, so we can look into the matter. Here at North Street we take all complaints / comments seriously and are committed to investigate all concerns brought to our attention. Your NSMC team
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Review titled no appointments
Rated 2 stars out of 5
by linda hoad - Posted on 04 October 2023
was contacted by the surgery to get an appointment with one of the doctors at the surgery to discuss scan (in fact there are 2 scans to discuss) both relating to different issues. phoned the surgery 9 waiting - to be told there are no appointments that she could give me as there are none available and they are waiting for the practice manager to release the appointments and they will contact me when these are available. are appointments being rationed now to string things out like the blood test procedures and referrals. everything is taking longer with weeks in between appointments, blood tests, results, and obtaining the results with the gp and actual treatment. where will it all end
Visited October 2023
Review titled North Street Medical Care
Replied on 06 October 2023
Thank you for sharing your experience. I looked into the matter found that on the 2/10/23 the doctor asked you to book a routine appointment. On the 5th October you were given a routine appointment for next week, which is 7 days after the date you have called the surgery. This is an acceptable length of time to wait for a routine appointment. Thank you for your understanding. Your North Street Surgery team