North End Medical Centre
160 North End Road, West Kensington, London, Greater London, W14 9PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Real time helpers 👍
Rated 4 stars out of 5
by D.M - Posted on 20 July 2024
We really appreciate this two guys for helping us with our kids medical issues we had, by doing what they can do best with fast action referrals to the right places where they get right help and assistance..... We thank You both so much for all and well done for your great service / assistance with full responsibility & respect 🙏👍 Rawlings Harshad
Visited July 2024
Review titled North End Medical Centre
Replied on 22 July 2024
Dear D.M Thank you for your wonderful compliment for our clinicians. This has been forwarded to Dr Rawlings and our clinical pharmacist Harshad. We are delighted that you were pleased with our service of which we strive to uphold. Thank you so much North End Medical Centre
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Review titled Great experience
Rated 5 stars out of 5
by Jean Sandford - Posted on 03 March 2024
I had a cataract removed at Spa Medica with the NHS and once the blurry bit had gone my eyesight was unbelieve in its clarity. it was just like sitting in your car with a dirty windscreen and putting your wiper across it. the whole team were super efficient and really kind and pleasant and the supplying of free tea, coffee and cold drinks and biscuits was so acceptable. I can hardly wait to have the other eye done now. So thanks a million to all the people involved in my care.
Visited February 2024
Review titled North End Medical Centre
Replied on 22 July 2024
Dear Jean, It is very nice to hear that you had an extremely pleasant eye operation. Thank you for your review. Best Wishes North End Medical Centre
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Review titled Everyone there is lovely and very professional
Rated 5 stars out of 5
by Clara Blanco Garcia - Posted on 06 May 2023
I have been in 2 occasions and the service has been unremarkable. Reception is kind and helpful and they have seen me always very promptly, the have managed to answer all my queries very efficiently and they are extremely professional. The doctors were on time to see me on both occasions despite of them fitting me in their busy day to see me. I have seen 3 doctors so far and they all have been lovely. The Doctor spoke to me on the phone and had a gut feeling she needed to see me, and managed to see me in 15 min after the call! She diagnosed me with middle ear infection after the drops I was taking for otitis were not working enough, and I cannot thank her enough to save me from something that could have got much worse without her help Overall is a extremely positive experience and I cannot be happier to have joined this amazing practice.
Visited May 2023
Review titled North End Medical Centre
Replied on 22 July 2024
Dear Clara, Thank you for your wonderful compliments to our clinical team and reception team. I will pass this wonderful feedback on to the staff. Best Wishes North End Medical Centre
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Review titled Exceptional End to End Service
Rated 5 stars out of 5
by David Moëd - Posted on 03 April 2023
I was called in today because of the cancellation to have a small scar removed from my face. I was only referred last Thursday but as I say because of the cancellation they phoned me and asked me if I wanted to come in today. I’ve never been to this medical centre, but it was exceptional, the receptionist was lovely and helpful and the doctor and his assistant were also excellent in explaining everything to me and then carrying out the procedure very very effectively and speedily. I was in and out within 15/20 minutes. Thank you all!
Visited April 2023
Review titled North End Medical Centre
Replied on 27 April 2023
Dear Mr Moed, Thank you for your exceptional feedback. We are very proud of our Minor surgery clinic at North End Medical Centre. Your compliment will be relayed to the Minor surgery team. Best Wishes North End Medical Centre
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Review titled Very professional and attentive practice
Rated 5 stars out of 5
by Alessandro Ciancimino - Posted on 03 May 2023
Very professional practice with excellent communication services with patients. Very scrupolous doctors that take care of your health 360 degrees and make the right referrals when needed. I highly recommend it.
Visited April 2023
Review titled North End Medical Centre
Replied on 22 July 2024
Dear Alessandro, Thank you for your wonderful feedback for our practice. I will report the feedback to our staff. Thank you so much. Best Wishes North End Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2023
They are very attentive and quick to order necessary tests and make referrals. I think they are exceptional in the service they provide.
Visited January 2023
Review titled North End Medical Centre
Replied on 27 April 2023
Dear Patient, Thank you for your positive review. We always appreciate feedback that is positive for our team. Your review will be relayed to the whole workforce at North End Medical Centre Kind Regards North End Medical Centre
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Review titled Absolutely bad
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2022
Used to be a great practice. After reorganisation became disgrace. Medically unqualified receptionists deciding our faith. Whether we deserve to see doctor today or not at all. Website not responsive. Irrelevant questions. Very little space to express one's problem. That's just for starters.
Visited December 2022
Review titled North End Medical Centre
Replied on 27 April 2023
Dear Patient, Thank you for your feedback. We do have processes for booking appointments and times to call to book these appointments. We offer emergency appointments on the day and routine face to face appointments on the day. We also have an online platform called Patches which many patients find beneficial to book appointments and telephone consultations without having to call the practice. If you have any difficulties accessing the options available, please attend the practice and a team member will assist you. Kind Regards North End Medical Centre
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Review titled Very disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 06 December 2022
I don’t like give reviews in general, specially when are bad. I’m a patient of this practice for 7/8 years. I never felt very happy, always something was going on, negative and positive too. Unfortunately I can’t list all the issues I faced here and only thinking it makes me very annoyed. About this last experience. I’m on 1st stage of hypertension (for several years and I’m 33 now), I never requested my tablets prescription at this practice because often I’m going in my country and a cardiologist visits me. I always mention my situation but looks it was never report. It’s almost a week my blood pressure peaks very high, so I request a diuretic or at least something it could help to lower the pressure. It was denied, is not in my repeat prescription, but after I explained (via chat…) the situation a practitioner requested for me a visit after 2 days. On 1/12 I checked with a HCA the pressure and she noticed it was bit to high for someone on treatment. After the report, she told me to request at reception the prescription. At the reception a woman (visibly annoyed) told me no prescription was on my name. I explained, I was visited a minute before (she even checked me in), but nothing changed for her and she was talking to me like I was wasting her time. Very polite, I re-explain what happened and that I need something to help my situation. Again very annoyed she told me to book an appointment with a doctor for the prescription and she booked me for the 4/12, Sunday, and when I asked her how is it possible she concluded “Yes, Sunday from 10:30”. Now, on my NHS app that appointment doesn’t exist, I’m calling to ask explanations but no one is reaching the phone (I moved home few months ago on the opposite end of the city), and if I’m checking online they’re close Saturdays/Sundays. After this I’ll change once and for all practitioner.
Visited December 2022
Review titled North End Medical Centre
Replied on 27 April 2023
Dear Patient, We are sorry that you had a difficult time at the practice. We do have a clinical pharmacy team on site which includes clinical pharmacists who can review and prescribe blood pressure medication. Our medical prescribing is taken very seriously and we follow strict protocols. Medications should be initiated when in the country so that the medications can be reviewed and placed on repeat prescription for the patient. There are always checks that need to be done before a medication can be prescribed due to clinical safety. We would recommend that these issues are very well organised in advance by the patient to avoid these kinds of situations. Please feel welcome to attend the practice to discuss with a team member if you are unsure of our procedures. We also offer Saturday appointments at a sister site at the weekend for our patients convenience. Kind Regards North End Medical Centre
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Review titled Great service
Rated 5 stars out of 5
by Aquelegia - Posted on 16 November 2022
This feedback refers to a member of the reception team rather than a doctor. Spoke to one of the receptionists today regarding a referral from my doctor. The young lady I spoke to was extremely helpful. I was impressed with the way in which she handled the call, as she offered her help with a friendly yet professional courtesy and furthermore resolved my queries without having to book me a telephone appointment with the doctor. A big thank you to that young lady.
Visited November 2022
Review titled North End Medical Centre
Replied on 27 April 2023
Dear Aquelegia, Thank you for your feedback. This will be relayed to the reception team. Our present reception team members are working at a particularly high standard and we are very proud to have them on the team. Kind regards North End Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2022
Great access to doctor through econsult, it was almost immediate! Also when my son was ill, we had very quick response from the GP on the telephone and seen within hours.
Visited September 2022
Review titled North End Medical Centre
Replied on 21 October 2022
Dear Patient, Thank you for your feedback. We are pleased to be able to offer the new platform for accessing care and we have a full team who work on this during the week. We acknowledge that this access does make life easier for patients and we encourage patients to actively use this. Best Wishes North End Medical centre