North Baddesley Surgery
Norton Welch Close, Fleming Avenue, North Baddesley, Southampton, Hampshire, SO52 9EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
Tried calling on 3 occasions, on hold for 30 minutes each time then the phone would disconnect interestingly. The 4th time, we got a receptionist who gave the opening line, didn't even wait for a response and hung up on us. Disgusting service when all we want is to get some advice for our 1 year old daughter.
Visited January 2023
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear patient, thank you for taking the time to feed back on your experience. Unfortunately I do not know who the patient is you are referring to, but I would like to absolutely reassure you that we are working very hard with our commissioners on improving our telephone system and also assure you that the receptionists do not put the receiver down on patients unless they are unable to hear you. This is a known problem with our system which we are almost at the point of resolving. However, I apologise sincerely for the inconvenience you have been caused. May I also suggest using the Healthier Together app which many parents have found a useful and detailed first contact for concerns regarding children up to the age of 18 years. We also have a Patient Liaison Officer who would be happy to speak with you regarding any future issues you may experience. With kind regards, Claire Cairncross, Practice Manager.
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Review titled No support at all
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2023
Absolutely no support from this surgery. I have been trying to get pain relief for a chronic condition since before Xmas. Have found out today that the repeat has been stopped. Have previously tried calling surgery back but no one answers. Also have now been told I have no repeat for another ongoing medication for an autoimmune condition that is vital. This surgery used to be one of the best I have been with, I now view it as one of the worst. No communication and making appointments is at worst impossible and at best complicated. Even phone consultations are virtually impossible to obtain.
Visited January 2023
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear patient, thank you for your feedback. Unfortunately I am unable to offer you individual advice as you are anonymous, but please could I ask you to email us with your concerns and perhaps you would like to make an appointment with our Patient Liaison Officer to discuss your frustration with regard to making an appointment. With kind regards, Claire Cairncross, Practice Manager.
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Review titled No one answers the phone
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
Like many of the other reviews - no-one answers the phone it is left ringing and ringing Repeat prescriptions that have been according to Patient Access have been approved but when I have tried to collect form pharmacy there is no prescription been sent through I have tried to use E-consult but as it doesn't list the symptom/condition this is not useful Poor service
Visited November 2022
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear patient, thank you for feeding back your experience of our service. You have highlighted several areas in which you have been disappointed so may I suggested contacting Lorraine, our Patient Liasion Officer in order to discuss them in more detail. With kind regards. Claire Cairncross, Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
Terrible surgery. Impossible to reach the surgery over the phone, they never pick up. Sometimes you get through and they hang up or the line disconnects. Can never get an appointment in a reasonable time frame. Admin / reception disorganised and shambolic. Highly suggest using a different Gp service .
Visited September 2022
Review titled North Baddesley Surgery
Replied on 28 February 2023
Dear patient. thank you for taking the time to feed back the disappointment you feel when trying to contact us by telephone. We are almost at the point of resolving our telephony issues with the aid of our commissioners. Please be assured our reception staff do not hang up on patients unless they are being verbally aggressive, in which instance, the patient will be given warning that the call will be ended. We have appointed a Patient Liaison Officer, Lorraine, who would be very happy to discuss your concerns with your either over the telephone or during a face to face appointment. It is very disappointing to read your negative comments regarding our reception team so perhaps you would contact us to make an appointment with Lorraine in order to discuss this further. With kind regards, Claire Cairncross, Practice Manager.