Newton Practice
1 Belvedere Road, Newton-le-Willows, Merseyside, WA12 0JJContact details and opening times
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Reviews
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Review titled Times have changed
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2023
Had a very disappointing experience this morning. Spent 1.5 hours on hold on the phone only to get cut off. I think the problem is that this surgery don't want any in person / phone contact with you. I used to get a response using the NHS app, but they seem to have disabled that now. Now they seem to want you to contact them via the patchs system through their website. Don't bother ringing unless you do so bang on 8am to get an in person appointment. Gone are the days when you knew who your GP was! Good luck to anybody who isn't computer literate as you'll need it. Perhaps this is just the world we live in now.
Visited February 2023
Review titled Newton Practice
Replied on 16 February 2023
Thank you for your reply. We appreciate your feedback and value all our patients’ experiences. I can understand that it may be frustrating to get an appointment with a local GP service at present. Therefore, we are constantly evaluating and taking further steps to increase the ability to see and treat patients. We have implemented these assessments by ensuring we have additional clinical resources on site to accommodate our patients based and needs and urgency. This includes increasing the range of clinical staff and working with local services to provide external availability for care. Our aim is to provide a well-rounded range of options for patient access which is why we have included our new service which you have mentioned above. If you require support with using our new software a member of staff will be happy to go through this with you. We do apologise for the delay in answering the phones. We do aim to answer the phones as soon as possible as well as having a diverse option for contact so we can deal with your request as soon as possible. If you would like to discuss this further, please contact the practice to speak with myself and I will be able to assist further in addressing any concerns. Kind regards, Practice Manager