Newington Road Surgery
100 Newington Road, Ramsgate, Kent, CT12 6EWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone always switched off, won't work with 111
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2024
They now say they don't work with 111 if you get referred via them and they won't do callbacks or appointments if 111 contact them or suggest it. They switch off the queue on the phone repeatedly then tell you that's the only way to get a call back. They have refused to accept or file a complaint saying the practice manager had to do that and she was away. Have overheard a receptionist shouting & laughing to others that she "got her first complaint".
Visited June 2024
Newington Road Surgery has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2023
Attended today for the surgeries joint Covid walk in clinic, after numerous invites and communication from the surgery this was the day that worked best for me. On arrival there was a small queue which went down promptly then I was shown to the nurses room. I was greeted by the practice nurse who has been there years and her assistant both with friendly attitudes. I was given my flu and Covid vaccinations and even offered a pneumonia jab! I was in and out within minutes, it was such a smooth, positive and pleasant (minus the needles!) experience and I can’t thank the staff enough for giving up their Saturday to care for their patients, and doing so with a smile on their faces! Well done, keep up the hard work!
Visited November 2023
Review titled Newington Road Surgery
Replied on 18 January 2024
Thank you for sharing your positive experience, our team appreciate your feedback Sally White Patient Relations Manager
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Review titled Very unhappy mother
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
Have been chasing up Newington surgery for getting forms sent out for my 7 year olds occupational and physiotherapy I have called multiple times to be told they will chase it up we are now six months down the line still no forms and with the current colder weather my 7 year old is stuck indoors missing a lot of school due to severe pain.
Visited October 2023
Newington Road Surgery has not yet replied.
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Review titled Trying to see doctor for literally... over a year
Rated 1 star out of 5
by Richard Martin - Posted on 23 October 2023
I have now completely given up on trying to see a doctor... and completely lost faith. Have many issues that I've been trying for years to get resolved but, alas, it's impossible to get an appointment. This came to Head last week when I had a massive heart attack (something I strongly believe would not of happened had I been able to see a doctor at some point). After leaving hospital in Ashford I was told the medication I needed would be at pharmacy, sent from my GP. The hospital had already spoke to surgery staff and explained how important it was that the medication was received today. It was critical... this was to keep me alive basically... without I'm told I've no chance. Medication wasn't there an hour before pharmacy closed. It got to the point that the pharmacist physically had to go to the surgery and demand it herself... it wasn't even prepared. So without the assistance of the lovely pharmacist I would never have got the medication needed. Despite the fact that the hospital had been onto the surgery all that day explaining how important it was that I received that medication that day. The worst part of this is that this was on a Friday... so without the intervention of the pharmacist I would of been without said medication for the weekend. In short, I would, in all probability, be dead now. I cannot believe that a pharmacist had to go and physically argue with the surgery staff to get the medication that I needed. I am so very grateful to the pharmacy staff. But I have completely lost faith in the surgery. They are Just playing roulette with people's lives.
Visited October 2023
Newington Road Surgery has not yet replied.
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Review titled Dreadful service
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
Absolutely appalling. I was told I need blood test but told be quicker to do at hospital so booked appointment took time off work went there only to find out doctors hadn't put it on system so had to ring surgery when got home get them to put it on now having to redo whole process again someone else could of had that slot . If that wasn't bad enough checked with receptionist my repeat prescription gone to pharmacy told me definitely had. It hadn't wasted 40 mins trying to sort it then took a further 2 days to get it sent by then on emergency tablets as couldn't wait any longer wasted
Visited June 2023
Review titled Newington Road Surgery
Replied on 06 July 2023
Dear Patient I am sorry to hear about your concerns. Please feel free to contact me directly at complaints@newingtonroadsurgery.com so we can discuss your feedback in more detail. Thank you Sally,Patient Relations Manager
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Review titled Unsafe
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Virtually impossible to see a GP face to face. Telephone consultations do not always take place, even though they are booked. Left with known conditions untreated. Only plus side is the telephone lines which for months cut you off when speaking to reception or when you get to number 3 now seems to be fixed.
Visited April 2023
Review titled Newington Road Surgery
Replied on 31 July 2023
Dear Patient I am sorry that you have had a poor experience at our practice. We welcome all feedback to help us to provide a better service. If you wish to discuss the telephone consultations that are booked but not taking place please contact me at complaints@eharleystreet.com and I will look into this matter for you. S White Patient Relations Manager
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Review titled Phone line
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2023
I'm a carer for my partner,the wait on the phone is not acceptable,I was 8th in line 2 hours 20mins later I was 2nd but my call was cancelled at 12.58 because of lunchtime,so I went to the surgery to discuss this matter to be told there to busy to answer the phone,I was the only person in there and they have turned the ringer off on their phone,the receptionist was ignoring the phone saying she was busy,busy doing nothing,so if I was you I would just call 111 if you need a dr because the way things are at t Newington Road surgery things are bad and needs to improve
Visited February 2023
Newington Road Surgery has not yet replied.
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Review titled Reception staff are the best I've ever dealt with
by LouCK - Posted on 12 January 2023
I just want to say the reception staff are the best I've ever dealt with. Friendly helpful and cheerful. They make you feel comfortable
Visited January 2023
Provided by Care opinion
Newington Road Surgery has not yet replied.
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Review titled Phone lines
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2023
I get it might take longer to answer the phone, staff pressures increased demand etc. but why use a queueing system if it’s just a lie… Called and started on position7…. 15 mins later position2 so then it just starts ringing 45 mins later it’s still ringing. Clearly I can’t have been position 2. Tried again started on 7th position10 mins later, position 2, the just rings for 20 mins. Just be truthful. And you will get a lot more understanding back
Visited January 2023
Review titled Newington Road Surgery
Replied on 09 April 2024
Dear Anonymous I am sorry that you had a poor experience accessing the surgery via our phone system. If you can provide more information we should be able to look into this for you. Please contact us at complaints@newingtonroadsurgery.com Thank you Sally White Patient Relations Manager