Newbury Street Practice
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BNContact details and opening times
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Reviews
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Review titled Difficulty in communication with a GP
Rated 2 stars out of 5
by Michael Moorey - Posted on 25 November 2022
At times, since Covid, it seems as if the practice is protecting itself from the public, putting up barriers to their writing or speaking to a GP. Other reviews have mentioned the problems patients routinely encounter, e.g. its taking three phone-calls and repeated explanations to get through to a GP; the totally inflexible Anima system, which only allows an enquiry on the days the assigned GP is working (whereas e-consult gave daily access). To these I would add the apparent reluctance of GPs to undertake face-to-face consultations. Remote diagnosis over the phone is surely not a safe method of treating illness. After much frustration, I finally found a member of the Patient Co-Ordination team who was prepared to ensure emails containing important information for a GP actually reached them. The person had better remain nameless for fear of overwhelming him or her with messages from other disgruntled or desperate patients. In conclusion, the decision of the practice to put its patients through hoops by only giving out appointments daily is clearly not effective and should be reconsidered. Most businesses run on at least a weekly diary. A straw poll among local residents indicates that NSP is becoming, if not already, a byword for inefficiency and unfriendly to patients. A poor reputation is difficult to alter.
Visited November 2022
Review titled Newbury Street Practice
Replied on 05 December 2022
Dear Mr Moorey, thank you for your feedback. My name is Gail Wells and I am the IT Lead for Newbury Street Practice. I am sorry you have had to contact us this way however we are glad you have given us this opportunity to respond. We are continually developing the service we are able to offer and are pleased to confirm that from this week we are able to offer some limited face to face pre bookable appts with a GP. We hope this will go some way to helping patients to manage appointments. We understand the frustrations that our patients continue to have when trying to access healthcare appointments. We are constantly reviewing and developing our service, Gail Wells, IT Lead, Newbury Street Practice
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Review titled Wonderful Healthcare Worker - Michelle Hunt
Rated 5 stars out of 5
by Patrick Kilgour - Posted on 18 November 2022
Thank you so much for taking my bloods today. They have always been difficult to take. You go them first time which no-one ever has. Plus you really put me at ease. I really appreciated your help today. Patrick Kilgour xxx
Visited November 2022
Review titled Newbury Street Practice
Replied on 21 November 2022
Dear Mr Kilgour thank you so much for your lovely review regarding your appointment with Michelle. I will make sure that the message is passed on to the whole team, it is greatly appreciated. Gail Wells IT Lead Newbury Street Practice