Newbury Street Practice
The Health Centre, Mably Way, Wantage, Oxfordshire, OX12 9BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good support/admin staff
Rated 5 stars out of 5
by Mr Graham Brooks - Posted on 01 June 2023
The young man I spoke to this afternoon was polite, friendly and incredibly helpful. I believe he may have worked in the admin/ support to find the best way forward on a number of issues I had been building up over the last 3 years or more. Highly Recommended
Visited June 2023
Review titled Newbury Street Practice
Replied on 05 June 2023
Dear Mr Brooks thank you very much for your review, I will pass this onto the member of staff. Thank you for mentioning how helpful he was, it really does boost staff moral when patients respond to things like this and makes us realise how appreciated we are kind regards Gail Wells IT Lead
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Review titled Brilliant doctor!
Rated 5 stars out of 5
by Rachel Grimsey - Posted on 18 April 2023
I have been in contact and seen the same doctor for over a year now and she is just brilliant. She has seen my daughter and I since before I was pregnant and i wouldn’t want to see another doctor now. She always has time for us, and I feel confident in any advice she gives.
Visited April 2023
Review titled Newbury Street Practice
Replied on 19 April 2023
Dear Rachel thank you for your feedback. It is good to know you feel supported and confident in your doctor. I will share this with the team, thank you for contacting us kind regards Gail Wells IT Lead
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 April 2023
Had a wonderful young man ring me to appologise for a very rude receptionist, he couldnt have been any kinder what a lovely phone call.
Visited April 2023
Review titled Newbury Street Practice
Replied on 24 April 2023
Dear Patient thank you for your feedback. I will make sure this is passed on, we do appreciate lovely comments like this Gail Wells IT Lead
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Review titled Fab Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
I called earlier on today to speak to one of the doctors regarding an issue I was having, the male receptionist that I spoke to was very kind and caring and whilst I wasn’t able to have a call back today, he guided me through my options and arranged a call back with a clinician for another day. Massive thank you to that member of staff!
Visited February 2023
Review titled Newbury Street Practice
Replied on 22 February 2023
Dear Patient thank you for your feedback. I will make sure this is passed onto the team Gail Wells IT Lead
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
I have had an overall an amazing service/treatment from all the team. The online anima form was so easy to use and reliable for a response. I was seen due to the nature of my problem and Dr ladd was so helpfull and friendly. Can not fault this surgery and keep up the amazing work you do
Visited February 2023
Review titled Newbury Street Practice
Replied on 06 March 2023
Dear Patient thank you so much for your feedback. I am so pleased you found anima easy to use and reliable. I will share this with the team, kind regards, Gail Wells, IT Lead, Newbury Street Practice
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Review titled Amazing experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
Amazing experience with my 3 baby. Can’t thank the doctor enough who acted so fast and amazingly with my little one who had lack of oxygen and very fast breathing. I as mum was very upset and was made to feel reassured and comforted while also making sure my baby was well! Thank you so much for everything! Forever grateful.
Visited February 2023
Review titled Newbury Street Practice
Replied on 14 February 2023
Dear Patient thank you for you feedback, I will make sure this is passed onto the team, many thanks again, Gail Wells, IT Lead, Newbury Street Practice
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Review titled I needed help
Rated 5 stars out of 5
by Vmsteele Knowlson - Posted on 04 February 2023
I was in a very bad place and I asked for phone appointment. The receptionist heard how upset I was and could not do enough to help . Thank you. You were very kind . And these days that means a lot . A little kindness goes a long way
Visited February 2023
Review titled Newbury Street Practice
Replied on 14 February 2023
Dear Mrs Knowlson thank you for your feedback. I will make sure this is passed onto our team, many thanks, Gail Wells, Newbury Street Practice
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Review titled Great practice, hospitality and support
Rated 5 stars out of 5
by Lysenko Oksana - Posted on 28 January 2023
I am from Ukraine. It’s so upsetting that I can’t say name of my doctor but I would like to say a big thank you for my doctor and all personal of my health centre. You give me ( especially my doctor) so much support and really understanding what I need and how to cope with my problems. I will recommend for everyone and say about smart approach and wisdom of doctor. Thank you!!!!
Visited January 2023
Review titled Newbury Street Practice
Replied on 30 January 2023
Dear Oksana Lysenko thank you so much for your feedback. We are very pleased to hear how happy you are with our service and I will make sure this is passed onto your GP and the wider team. Many thanks for posting this review Kind Regards Gail Wells IT Lead
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Review titled Fantastic caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Fantastic, reassuring and efficient would be how I would describe my experience in the last two weeks The GP was quick to call following me contacting the practice and very thorough leaving me reassured and clear on next steps if needed. Amazing as always
Visited January 2023
Review titled Newbury Street Practice
Replied on 30 January 2023
Dear Patient thank you for you kind feedback. I will make sure the whole team know about your review, it really is appreciated kind regards Gail Wells IT Lead
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Review titled Great service
Rated 5 stars out of 5
by Eric M Jones - Posted on 02 February 2023
I suffer from high blood pressure - while attending surgery for a blood test my blood pressure hit an all time high. The nurses that attended me were so kind, professional and caring. They altered the doctor who gave me a thorough examination and prescribed additional medication. The doctors professional manner, understanding and kindness helped. I was given clear instructions about the new medication and what to do if I felt worse. Everyone from the receptionist, who kept an eye on me while waiting for the doctor, the nurses and the doctor helped me deal with the matter. The doctor phoned the next morning to check on me and later in the week the pharmacist called to remind me to submit the blood pressure results. I could not have received better treatment anywhere.
Visited January 2023
Review titled Newbury Street Practice
Replied on 02 February 2023
Dear Mr Jones thank you for your feedback. I will pass this on to the team that looked after you. We really do appreciate it when a patient is kind enough to say how well they were looked after and that they felt supported by everyone involved, Kind Regards Gail Wells IT Lead