Newburn Surgery
4 Newburn Road, Newburn, Newcastle Upon Tyne, Tyne and Wear, NE15 8LXContact details and opening times
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Reviews
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Review titled Unable to send Feedback or get access to my meds
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
I work nights so getting up at 8am to do e-consults is difficult. I have serious mental health conditions so I rely on my meds to get though everyday life. Because of the nature of this, every-time I need a refill of my prescription I have to do an e-consult, but I cannot do this if the e-consults are closed whenever I go on the website. When I try to do a repeat perscription it gets ignored. I then tried to fill a complaint and the email on the complaints handling procedure but it gives the wrong email. I then phoned to get the correct email and it wasn’t able to be delivered again. The problem with getting my medication has happened too many times I can count and I have jobs that mean I cannot constantly check to see if e-consults are open two weeks before my meds run out. But it’s either that or running out of my meds which is not an option but unfortunately this is what has happened countless times.
Visited September 2022
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