New Queen Street Surgery
Syers Lane, Whittlesey, Peterborough, Cambridgeshire, PE7 1ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 05 September 2024
With a chronic condition im not always met with Compassion but the Dr I spoke to today was very kind and supportive and helped me with a plan and took the time to make sure I was thoroughly supported I felt seen, heard and understood thank you so much
Visited September 2024
New Queen Street Surgery has not yet replied.
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Review titled Took time to listen
Rated 4 stars out of 5
by Anonymous - Posted on 03 September 2024
I was sent a link to do a health check, I filled it in and within a couple of days the surgery had been in touch asking me to monitor my blood pressure for 7 days . It was still high so I was asked to come in and see a HCA again it was still high but she also asked me how I’d been feeling recently and thought it was a good idea for me to speak to a doctor. A doctor contacted me today and again listened advised of medication he wanted me to start taking and has also requested some blood tests. I feel reassured that my concerns have been listened to and hoping to feel better soon
Visited September 2024
New Queen Street Surgery has not yet replied.
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Review titled BP test
Rated 3 stars out of 5
by Anonymous - Posted on 26 July 2024
Referred to Dr by Boots due to high blood pressure told I would be contacted within 3 weeks. Dr rang 1 hour later to discuss advised to book for 2 weeks prescribed b/pressure tablets. Appt today with nurse v good, no complaints. Dr increased tablets & told to rebook for further 2 weeks for more b/ pressure etc, nurse did this before I left, appt confirmed for 9th August.
Visited July 2024
New Queen Street Surgery has not yet replied.
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Review titled Prompt help
Rated 5 stars out of 5
by Angela - Posted on 30 July 2024
Phoned Surgery at eight got through to receptionist very helpful Doctor rang back at 8.20 seen at Surgery 8.50 follow up appointment booked excellent care from start to finish thank you very much
Visited July 2024
New Queen Street Surgery has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Lisa - Posted on 26 July 2024
Blood test needed rang surgery as I could not book online. Was first in the queue, appointment made for 5 days later. Seen by nurse on time Overall a good service by reception and nurse
Visited July 2024
New Queen Street Surgery has not yet replied.
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Review titled Used to be good. Now barely functional
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
A long time ago New Queen Street used to be good. It has declined over many years but since joining with Lakeside it has fallen off the metaphorical cliff's edge. The frontline staff: reception, pharmacy, nurses are all great. Cannot rate the doctors as you'd struggle to see one. Booking is now via the Anima system - so you play weeks of virtual whack-a-mole getting a booking. And then because whomever developed the system is incompetent when you do get on to book as you are filling out the form someone completes before you so you get bounced out. Repeat process. Its actually worse than the dreaded interactive voice system they had before. Even the prescription process has become a farce. Pharmacist decides to amend medication without consultation or notice. And then as recently happened to my child they screw-up again and again leaving them without medication for weeks to manage a debilitating illness. Then when you try to engage directly you get the he said, she said, the system says run around. I think their website sums up their patient focus. It's not great and when you track down their patient feedback section the last review published 2020. Patients Group last minutes 2019. Last audit in 2022 was requires improvement. That is an understatement if I have seen one.
Visited June 2024
New Queen Street Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Angela - Posted on 27 June 2024
Waited less than two weeks for physio appointment visited surgery Monday morning was referred on to city care physio emergency appointment .Phone conversation Tuesday morning had appointment Wednesday at city care excellent all staff where very helpfull thank you very much .
Visited June 2024
New Queen Street Surgery has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2024
I Asked for a call back which came on time, and received very good and clear advice. Always found this surgery helpful and staff pleasant
Visited May 2024
New Queen Street Surgery has not yet replied.
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Review titled excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
when visiting the surgery today I was a fy2 the experience was with ease.he was very professional and polite.after long conversations and examination.we came out feeling reassured.
Visited May 2024
New Queen Street Surgery has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Don - Posted on 16 April 2024
Can never get a appointment also there new anima platform is a waste of time whenever you go in there says closed till such a time then when you go back says a different time
Visited April 2024
New Queen Street Surgery has not yet replied.