New Islington Medical Centre
Ancoats Primary Care Centre, Old Mill Street, Ancoats, Manchester, Greater Manchester, M4 6EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great professional, good practice, and prompt attendance.
Rated 5 stars out of 5
by Baba - Posted on 12 September 2024
Appointment was secured promptly. The GP was very attentive to details, and caring. I left the practice as a happy man and full of hope for recovery despite my illness.
Visited September 2024
Review titled New Islington Medical Centre
Replied on 12 September 2024
Dear Baba, I am so happy to hear that you were able to achieve an appointment easily and received such good care from our doctor. Albeit we never wish illness on a patient, we are happy that you have left the surgery with an outcome you are happy with. I look forward to passing your comments on to our team. Dee Turner, Practice Business Manager
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Review titled Great new doctor
Rated 5 stars out of 5
by Elina - Posted on 12 September 2024
I don’t attend the practice often, but the new doctor was very good in terms of putting the effort tinto trying to find the cause of my problem.
Visited September 2024
Review titled New Islington Medical Centre
Replied on 12 September 2024
Hi Elina, Thank you so much for taking the time to review our services. Its nice to hear that you had a thorough approach taken by our clinical team member and I hope on the odd occasions that you do feel the need to use the service, that we are able to remain high in your esteem. I look forward to passing your comments on to Dr Martin, who is the clinician you saw recently. Dee Turner, Practice Business Manager
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Review titled Great but just don't want to book appointments
Rated 2 stars out of 5
by Anonymous - Posted on 28 August 2024
Its kinda crazy to experience the inability to able to book a simple consult in 2024. To book an appointment, you have to fill a form with the time you'd like to be called at. But the surgery will call you at random times because you are expected to sit there phone in hand and wait for them to ring you at any moment apparently. God forbid if you were driving or on another call, tough luck you missed it and book again.
Visited August 2024
Review titled New Islington Medical Centre
Replied on 02 September 2024
Dear patient, Thank you for taking the time to review our services. I'd like to address your comments individually if I may, so that I can clarify our services. Firstly, in order to book an appointment to speak to a clinician, we do offer a digital platform to do so but in no way do we put a barrier on patients booking via a non-digital manner. To this point, over 50% of our appointments are booked via phone calls or visits to the front desk. Regarding the timings of phone calls, our clinicians operate AM and PM clinics and we ask patients to remain available within a time frame that we have found that is manageable for both parties. This is to ensure that there is enough flexibility within those clinics for patients who's needs result in longer appointment times thus making rigid time slots for telephone calls difficult to manage. We do however always give the option of a patient advising of their availability and these notes are passed to the clinicians so that they attempt the call within the designated time frame. Regarding missing a call, all patients are advised via text message that our clinicians will attempt a call at least twice (and not back to back) so that there is the best chance of the appointment going ahead as planned. It is only if a patient misses 2 x calls that we advise they will need to rebook, and again this is done to manage the appointment list as effectively and efficiently as possible. If you would like to discuss any difficulties you have experienced with the above, I would love the opportunity to speak to you directly so we may learn from your experiences or understand why you feel the way you do. Please feel free to contact me at your earliest convenience. Dee Turner, Practice Business Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Ethan - Posted on 28 August 2024
Very Professional caring,accurate prediction of the sickness and treatment.I would highly recommend New Islington Medical Practice.
Visited August 2024
Review titled New Islington Medical Centre
Replied on 02 September 2024
Thank you Ethan for your feedback on our services and your glowing commendations. I look forward to passing on your comments to our wider team. Dee Turner, Practice Business Manager
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Grace Leach - Posted on 14 August 2024
I saw the nurse for a routine appointment. She was lovely, made me feel comfortable and was nothing but friendly.
Visited August 2024
Review titled New Islington Medical Centre
Replied on 15 August 2024
Hi Grace, Thank you so much for your glowing commendation of our star practice nurse Carys! Since joining our practice we have found her to be nothing short of exemplary and it is lovely to hear that patients feel the same way too. I look forward to passing on your comments directly to her. Dee Turner, Practice Business Manager
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Review titled The staff from admin to GPs are great
Rated 5 stars out of 5
by Mel - Posted on 03 August 2024
I am thoroughly impressed with the care and service I always receive. From the moment I step into the practice, I’m greeted with a warm and welcoming atmosphere. The reception staff are friendly, efficient, and made the check-in process smooth and hassle-free. The GPs and nurses are exceptional. They always take time to listen to my concerns and they give me great advise. I am an anxious person so everything I just mentioned makes a huge positive impact on me. I particularly would like to thank the last GP I met when I went there in July. His knowledge and professionalism are admirable. I would like to take this opportunity as well to say thanks for all the hard work each one of you do within the NHS. Kind regards,
Visited July 2024
Review titled New Islington Medical Centre
Replied on 05 August 2024
Dear Mel, Reading your review is heartwarming to say the least. Our team is made up of some pretty great individuals and we are proud to have one as cohesive as it is and our patient's experience is core to all we strive to achieve daily. I'm so glad you have felt so welcome with us and albeit without your full name I may have got this wrong, I believe it is Dr Tang who you saw last time you came to see us and I look forward to passing on your comments to him. Many, many thanks for taking the time to leave such a detailed review - it will be my absolute pleasure to pass this on to the team. Dee Turner, Practice Business Manager
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Review titled Very Good Surgery and Doctors
Rated 5 stars out of 5
by Philip Sterland - Posted on 17 July 2024
My Doctor is very Good in many ways..My Doctor Sat and Listened to me without Commenting before I finished. Good Bedside manner and very thorough...and understood what I am going through as a patient..and very professional as a Doctor..I have had a few good Doctors but feeling safe in the hands of others was a big deal for me...I don't feel away or anxious..I am made to understand what.. and why Things are happening to me..all in all I have found a Brilliant Surgery that I feel is right for me. Thankyou.
Visited July 2024
Review titled New Islington Medical Centre
Replied on 17 July 2024
Dear Mr Sterland, thank you so much for your feedback. I can see that Dr Ayton is the most recent clinician you saw and I look forward to passing on this glowing review directly to her. It is also nice that you noted the wider team and we thank you for your comments which go a long way towards keeping morale high in house as we strive to provide the very best possible care. Dee Turner, Practice Business Manager
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Review titled Disgusting treatment by staff
Rated 1 star out of 5
by Georgia Whateley - Posted on 01 May 2024
I had recently relocated due to a bereavement. I am 25 and my health is deteriorating from stress I had booked in with my GP for a blood test and the practice took me off the books 27 days early and cancelled my urgent blood test. The reception staff spoke disgustingly to me leaving me very emotional during an already awful time. The staff need training in human interaction clearly.
Visited May 2024
Review titled New Islington Medical Centre
Replied on 01 May 2024
Dear Ms Whateley, I'm so sorry you have had a bad experience with the events surrounding your relocation. I've looked into this and I can see that the practice received a deduction request which occurs when a patient re-registers with a new health care provider. Unfortunately, we have no option other than to accept the deduction and at this time, we are no longer then able to honour pre-booked appointments as your medical records and the right to add to them move to the new provider. I'm happy to discuss this with you if you feel it would be beneficial. I would also appreciate the opportunity to investigate your concerns around the treatment you received from our reception team, as it is not at all in the manner we would expect from our team. Please do feel free to reach out to me directly by calling the surgery at your convenience. In any event, I will be running a thorough audit of your calls to the practice as these are all recorded and if the interaction you mentioned occurred during one of these, please be assured we will be dealing with it with the highest priority. Dee Turner, Practice Business Manager.
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Review titled Great Great Practice
Rated 5 stars out of 5
by Amer - Posted on 01 August 2024
I recently visited this GP for the health problem and was extremely impressed with the care I received. The doctors were attentive, followed up with me regularly, and quickly arranged for an MRI and X-ray at the hospital. I felt well taken care of throughout the process and highly recommend this practice to my family and friends. Excellent service!
Visited May 2024
Review titled New Islington Medical Centre
Replied on 01 August 2024
Thank you Amer for taking the time for leaving us this review. We really do appreciate it and I'm happy we were able to sort your onward care items efficiently. Its a wonderful bit of feedback for me to be able to share with our team. Dee Turner, Practice Business Manager
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Review titled very good practice
Rated 5 stars out of 5
by peter watson - Posted on 31 January 2024
the receptionist was helpful got an appointment that day , the doctor took time to listen and understood my problem and prescribed what I needed , further tests will be carried out as to why my condition happened
Visited January 2024
Review titled New Islington Medical Centre
Replied on 02 February 2024
Thank you Peter for taking the time to review our surgery. It is very much appreciated and your comments go a long way towards helping keep morale high at the practice. I'm glad you're being looked after and I hope we continue to remain high in your esteem going forward. Dee Turner, Practice Business Manager