New Hayesbank Surgery
Bybrook, Kennington, Ashford, Kent, TN24 9JZContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about New Hayesbank Surgery.
Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Elizabeth Muir - Posted on 06 September 2024
Twice in the last few months, I have occasion to phone the surgery. The first time I had gone to the pharmacy who said I needed to see a doctor. I was seen the same day. On another matter, yesterday I phoned and explained my symptoms. The receptionist was very helpful and again arranged an appointment for the same day. Over the years I cannot fault the helpfulness of receptionists and the professionalism of medical staff.
Visited September 2024
New Hayesbank Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Sandra Blackmore - Posted on 02 October 2024
Had cataracts done in both eyes .couldn't fault the service . it was amazing after initially being a tad cautious I was reassured by the nurse that it works be fine and it was
Visited August 2024
New Hayesbank Surgery has not yet replied.
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Review titled Test results
Rated 5 stars out of 5
by Sandy - Posted on 16 June 2024
Having to wait at least 2 weeks for test results ,after making appointment to do so ,is ridiculous .in total due to incompetence of receptionist I will have waited a month in total .
Visited June 2024
Review titled New Hayesbank Surgery
Replied on 18 June 2024
Dear Sandy Thank you for your feedback. In order to look into this properly, we will need further details. If there has been a failure in our system, it would be good to be able to investigate and rectify as appropriate. Please email kmicb.newhayesbanksurgery@nhs.net so we can help you. We are unable to respond it detail based on the info on this review. Kind regards Caron Browning Practice Manager
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Review titled A rare chance only to contact anyone (including by phone).
Rated 3 stars out of 5
by Anonymous - Posted on 28 May 2024
At my wits end - a day spent trying to register online for the new repeat prescription rules. New Hayesbank will not accept log-in owing to forgetting my memorable word and requires a mobile phone number to proceed. The NHS site has emailed acceptance but will not allow me to access owing to lack of a mobile phone on which to send me a code. Phoning the surgery is impossible (on a loop), but that is what the NHS suggested. So what now.
Visited May 2024
Review titled New Hayesbank Surgery
Replied on 28 May 2024
Dear Patient Thank you for your online feedback. It is difficult to respond or help on this forum as your review is anonymous. We are unsure if you are trying to log into NHS APP which is used to request prescriptions. You do not need to own a mobile phone to access this. We are more than happy to help you if you would like to email on kmicb.newhayesbanksurgery@nhs.net I note you mention difficulty in getting through to the practice, we do have a call back feature now which means you do not need to be in a loop. We hope you get in direct touch so that we can assist you. Kind regards Caron Browning Practice Manager
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Review titled New patient
Rated 5 stars out of 5
by Estelle hyden - Posted on 02 March 2024
Just registered so first appointment for full check. Was seen on time.made to feel very welcomed by nurse. Couldn't have wished for a better appointment
Visited March 2024
New Hayesbank Surgery has not yet replied.
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Review titled Lovely nurse
Rated 5 stars out of 5
by Sophie - Posted on 14 September 2023
I have just got home from seeing a very lovely nurse. She was very caring and gave me some very useful information to help with my injury. I felt at ease as soon as I walked in.
Visited September 2023
New Hayesbank Surgery has not yet replied.
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Review titled Appointment not on system
Rated 4 stars out of 5
by Anonymous - Posted on 22 September 2023
Went for my appointment as per written note .got there no appointment on system .good job it was for b12 and nothing more serious .
Visited September 2023
Review titled New Hayesbank Surgery
Replied on 26 September 2023
I am sorry to hear that you had a problem when attending for appointment. We are unable to respond any further as your review is anonymous but if you would like to email kmicb.newhayesbanksurgery@nhs.net, we can look into this further for you. Caron Browning Practice Manager
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Review titled Excellent Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Yesterday afternoon (5 July 2023) I had a very pleasant experience booking an appointment to see a nurse for a pessary ring fitting. The receptionist was extremely helpful, asking me if I had had a pessary ring fitted before and to make sure that I ordered my new pessary ring in good time for my appointment. She also looked at my notes and explained that Lloyds pharmacy was no longer operating out of Sainsbury's and changed my default pharmacy for me. Unfortunately, I did not ask the receptionist's name but she came across as very caring and patient. I hope that the information I have provided is sufficient for you to be able to compliment her on my behalf.
Visited July 2023
New Hayesbank Surgery has not yet replied.
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Review titled Poor advise by GP
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
The medication i am on has given me extreemly bad suicidal thoughts so rang for help and asked to change my tablets. GP told me to lower my dose and sent me samaritan numbers, in that situtation ringing one of those numbers is the last thing you think of, and i expressed that lowering my dose will cause me to seizure alot more than normal which i why im on a high dose. I felt she gave me no help or reasurance at all.. felt she gave me the worst advise possible for someone who is not mentally well, due to my meds.
Visited June 2023
Review titled New Hayesbank Surgery
Replied on 08 June 2023
Dear Patient I am sorry to hear that you are unhappy with the advice given to you by the GP. As you have filled in this review anonymously, we are not able to contact you to help further. Please send an email to kmicb.newhayesbanksurgery@nhs.net or ring the surgery so we can review and ensure you have the support needed. Caron Browning Practice Manager
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Review titled Telephone calls
Rated 3 stars out of 5
by Shirley Langford - Posted on 09 May 2023
I tried to contact the surgery with an important question for the Doctor today 9th May,2023. Set my alarm for 8am and starting phoning I made a number of calls finally giving up at 10.45am. The calls were answered by your automatic service and eventually I got to waiting for the receptionist being told what number I was in the queue only to be told seconds later the surgery was too busy to answer my call try again later ! Is there something wrong with you telephone service? I have subsequently sent you an email which states it will not be answered immediately I have to wait 48 hours to settle my query about a prescription the Hospital prescribed ? This does not help my state of mind. Shirley
Visited May 2023
Review titled New Hayesbank Surgery
Replied on 09 May 2023
Dear Patient Thank you for your review. I am sorry to hear that you had difficulties with the phones this morning. We have forwarded details to our phone provider so they can look into this. Due to patient confidentiality, other areas of this review will be dealt with by personal contact. Kind regards Caron Browning Practice Manager