New Collegiate Medical Centre
407 Cheetham Hill Road, Cheetham Hill, Manchester, Lancashire, M8 0DAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about New Collegiate Medical Centre.
Reviews
-
Review titled Won't give full prescription
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2024
Last month dermatology send prescription and full details of medications and how much to issue. The gp reception refuse to issue them and another latter was issue to them again. Gp said there is no information on latter but dermatologist confirms they have. Many many calls were made by me and no help from Gp. The full prescription was issued but agin they have refused why Gp pharmacy is not issuing full prescription again and will not follow dermatology prescription. I am confused on why r they doing it and are gp qualifed to refuse to dermatologist prescription.
Visited October 2024
Review titled New Collegiate Medical Centre
Replied on 10 October 2024
We are sorry there has been difficulties with your medications. The process of prescribing between secondary care and primary care can sometimes be frustrating - however leaving an anonymous review is not helpful. We can not look into your feedback. Please contact the surgery so we can look into this for you - our pharmacist may be able to help. Kind regards CMC
-
Review titled Dreadful Surgery appointment again
Rated 1 star out of 5
by Neville - Posted on 31 July 2024
I was booked in for a 55+ health check at 1 30pm but was not seen for 40 minutes. Patients came in after me and were seen. If I had not challenged the reception staff who I was told had not booked me in. I left the appointment before it was done because I was vety irate. I have been refused my regular medication for no known reason on Friday as well. 3rd appointment at surgery or hospital in 2 years (my only visits). Never ever seen a Doctor from this surgery. Ever. However 2 weeks I did soeak over the phone to a female doctor who was excellent. Good on the phone dreadful in the surgery. Still no medication re requested via app.
Visited July 2024
Review titled New Collegiate Medical Centre
Replied on 31 July 2024
Dear Neville In response to your review, it is important to clarify the following: 1. Health Check Appointment: You were booked for a health check at 1:30 pm. We understand you were frustrated with the receptionist not booking you in, but this is why we have the self-booking facility in reception. We apologise for the misunderstanding. 2. Prescription Collection: Contrary to your claim, your prescription has been ready at the surgery since you ordered it. You could have collected it yesterday. Our prescription team have contacted you this morning to arrange another prescription to be issued to you urgently. If there are issues with your medication requests, please bring them to our attention in a civil manner, and we will address them promptly. 3. Previous Appointments: We acknowledge that you have had limited visits to the surgery or hospital in the past two years, but this does not justify abusive behaviour. We strive to provide the best care for all our patients, and respectful communication is a cornerstone of this effort. Interactions with our staff and doctors must adhere to this standard. Abuse of our staff will not be tolerated. Swearing at staff and shouting in an intimidating manner will not be tolerated. All our staff are here to work and provide a health service. Our lead Partner will be writing to about yesterday’s events today. Kind regards Practice Manager CMC
-
Review titled Great practice
Rated 5 stars out of 5
by Christina Williams - Posted on 16 July 2024
My experience today is as always the doctor from the medical practise made me feel as she does like I am the only person she has to deal with, listens understanding and gives the most helpful and honest opinion of what is needed in my situation
Visited July 2024
Review titled New Collegiate Medical Centre
Replied on 17 July 2024
Thank you so much for your lovely review. We're delighted to hear about your positive experience with our doctor and practice, and we're glad to know that we could provide the care and attention you needed. Your kind words inspire us to continue delivering the highest standard of care.
-
Review titled Poor reception service
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
I was told by the doctor to collect stool samples for tests. I went to the medical practice, the reception only gave me one bottle to collect the sample. A few days later, when I visited the doctor, he told me there were two more bottles. Hence, I asked the reception for the other two bottles. After collecting the samples, I sent them to the medical practice. However, after more than one week, the reception called me saying that I collected urine rather than stool, and there is one more that I should give them. How come? I am more than 100% sure that I collected stool, not urine. Obviously, they made a mistake. The reception was not doing their work, they should have given me all three bottles for the first time, and should not mixed my samples with others'. It has wasted me many hours to come and go, and now I have to go again to take the bottle for sample and go to send to them again after collection. What's worse, when I asked "can you please check whether this is the last one", she simply said she cannot and said it's up to me to collect or not. What an experience and service!
Visited April 2024
Review titled New Collegiate Medical Centre
Replied on 15 April 2024
This review has been left in as anonymous, therefore it is impossible to investigate or to respond to. I recommend you reach out to us directly with your registered details and we can then go ahead and look into what happened. many thanks CMC team
-
Review titled Unprofessional behavior
Rated 1 star out of 5
by Kamil - Posted on 28 April 2024
I have called to find out why my prescription is not forwarded to doctor for review and the receptionist said, its our decision weather we send them or not, i have asked few times to speak with manager or team leader but suddenly all disappeared. I informed that these medication is take for years and doctors will issue them but my request was denied which will affect our health. The receptionist said book appointment which will take a month and in that time the health of my child would have been really bad. I would request that receptionist do not take decision into their own hands and leave it to doctors.
Visited April 2024
Review titled New Collegiate Medical Centre
Replied on 02 May 2024
We have already answered all your other reviews on all the other portals you have accessed thank you for the feedback Practice Manager CMC
-
Review titled Receptionist
by Abbey25 - Posted on 01 May 2023
Received a call from the surgery in the afternoon. My wife tried to answer the call but as she is disabled by the time she reached to pick up the call, the phone stopped ringing, I immediately rang the surgery straight back. I requested to speak to the person who had contacted me yesterday. I was told by the receptionist that no one had been in touch. My wife had spoken to that person and explained that I was not available and will be able to speak to them again tomorrow. The receptionist said that there were no notes and no calls recorded. They wouldn’t let me speak to the manager or the Asthma nurse who had made the call. I have had similar incidents before. Doctors and Nurses are excellent. Unfortunately in my experience receptionists give organisations a bad name. I hope something gets done about this issue. If this continues, people will loose patience who bring income to the practice. I believe this is a training issue.
Visited April 2023
Provided by Care opinion
Review titled New Collegiate Medical Centre
Replied on 02 May 2023
Thank you for your recent feedback. I see it has been posted with a username I cannot identify or a date of when this happened. There are no details for us to investigate the incident you report. Unfortunately, the asthma nurse is not available to take calls in clinic time and has a supportive admin team that can manage her appointments. Please ring Ashley the office Manager as she has never refused to take a call, and returns calls if she is not available, my suggestion would be to do this.
-
Review titled Great nurse
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2023
Very Friendly staff and the nurse was very nice and help full . The nurse explain everything very well.
Visited March 2023
Review titled New Collegiate Medical Centre
Replied on 06 March 2023
Thank you so much for leaving this review - we really appreciate patient support. I will pass your kind words to our nurses
-
Review titled Caring staff
Rated 5 stars out of 5
by Laura Timmins - Posted on 30 March 2023
Sometimes difficult to get through on the phone and to park, but both the current reception team and the clinical team are the best I've dealt with in the 6+ GP surgeries I've been registered with over the years.
Visited March 2023
Review titled New Collegiate Medical Centre
Replied on 12 April 2023
Hi Laura - thank you so much for this lovely review. We have updated our phone system to include a call back facility, so no one has to sit on hold. We appreciate your support and kind words
-
Review titled Great extra clinic
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2023
The surgery provided a weekend clinic for cervical smears. This is something that many women choose to ignore but the weekend Clinic means that it is an accessible service for all. The nurse was lovely, efficient and understanding. She also explained everything extremely well. Thank you
Visited March 2023
Review titled New Collegiate Medical Centre
Replied on 06 March 2023
This is a fantastic review. We have been giving up our own time to run these clinics, and words like this make it worthwhile. You are right, that a huge number of women ignore our communications to book an appointment. Your review may inspire someone to book in ! thank you
-
Review titled You should live with severe pain No problem!!!
Rated 1 star out of 5
by Taha Marashda - Posted on 17 February 2023
I had a severe lower back pain till my foot, affected my mobility badly (going to toilet or putting clothes on....etc was a nightmare) . Phoned the surgery early morning at 8:40 am to get an emergency phone call with gp but been told sorry you called late and no available appointment, so they transfered me to have an appointment with gp through Livi application where gps have video call with patients. I did have that video call on 16th Feb. 2023 and the doctor said that I need a cerian pain killer to reduce the pain so I can move and do exercise but the doctor said she was unable to prescribe that pain killer due to its category as a controlled drugs, so she sent a message to my registered gp explaining the situation. And she advised me to contact my registered gp after sending them the message. I did contact the surgery on 16th Feb. 2023, they offered me an appointment on 29th March 2023 which was so ridiculous offer, then the lady asked me to call back the second day which was 17th Feb 23 at 1pm. I did call the surgery on 17th on time to be offered again another appointment at 21st Feb 23. So the option in the view of the surgery was no problem ti wait 4 days in your severe pain!!!! My comment is, why I was transferred to a gp who assessed my medical issue and decided that I need a certain pain killer then when I come back to the surgery they did not recognise her medical assessment so asked to wait in my severe pain till I get phone call appointment with my registered gp? Livi application gp is to reduce the pressure on the surgeries but unfortunately bad management made it useless in my case. I had to seek private medical service which was assessed exactly as the Livi gp assessment with the same medication. Note: gp on Livi is the same as gp in my registered gp. Mismanagement of my case put me on 2 options only....waiting in severe pain or borrow money to seek private help.....
Visited February 2023
Review titled New Collegiate Medical Centre
Replied on 12 April 2023
hi - it is noted that you have put the same review on multiple portals. This has been responded to thank you CMC Team