Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
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Reviews
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Review titled test strips for INR blood monitor
Rated 4 stars out of 5
by David Longman - Posted on 04 March 2024
After requesting to get test strips on prescription for the monitor I had purchased, I was rather annoyed to find that the surgery pharmacy team informed me that the item is blacklisted & I would have to purchase them myself. I also feel that as I my veins are hard to find & I do not bleed easily as once again I had a failed blood test ( 1/3/2024 )it is easier all round by having a thumb jab test this is a lot less stressful on everyone involved. By undertaking this route I do not need to have INR blood tests undertaken at the GP surgery anymore resulting in freeing up appointments ( for other patients ) that I would not need to have. Furthermore I have found out that my brother in law who also needs regular INR checks at his GP surgery get his test strips prescribed for him, as he has purchased the same monitor as myself. I appreciate that he is under a different health authority, but it does seem odd that it’s OK for his GP surgery to prescribe them but my GP surgery cannot. Please can you possibly look into this situation for me as I have been advised by the anti coagulation department at Hinchingbrooke Hospital to continue requesting that the strips are prescribed for me by the GP surgery.
Visited January 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 13 March 2024
Good afternoon David, thanks for posting a review, better route may have been direct to the practice and we could have picked it up earlier and investigated earlier for you. I am in the process of finding out what has gone on here and what the background to this decision is if it is ok with you I will respond to you directly as the answer is personal to your circumstances. Thanks again, Helena Papworth, Nene Valley Hodgson Medical Practice.
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Review titled Great response
Rated 4 stars out of 5
by Pauline - Posted on 31 January 2024
I love the new system. I am one of those people who always think there are worse people than me and it will get better on its own . So it’s great to give the information and know the doctor will get back to me when it’s my turn . The service was prom and delt with quickly and I feel I can give accurate information without forgetting to say something which I normally do when getting to the surgery.
Visited January 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 02 February 2024
Good morning Pauline, thank you so much for taking the time to post us a review. It is really great to get some positive feedback on our new system, we have been working on this system since June 2023, launched it in October 2023 and we continue to monitor it and make improvements where we can. Really pleased to hear it has worked so well for you. I will ensure your positive words are shared with our hard working team. Thank you, Helena Papworth, Business Manager, Nene Valley Hodgson Medical Practice.
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Review titled Improving but not great
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2024
It has been very difficult in the past to get through and get an appt, it feels there is little consideration that people work and might need to book time off in advance for appts, may not be able to keep their phones with them to take callbacks at anytime during the day. It has improved now that you can use the online referral form, which works for me but having this as the only way to book an appointment is really excluding for people who are not tech savvy. I have help my mum and dad to book appts because they struggle online. I did get a quick response this time with text messages and was prescribed antibiotics, but it seems really difficult to actually see a doctor, and I feel that me just describing my symptoms on a form risks something being missed that I wouldn't know I should be reporting. The doctors when you speak to them are helpful but it feels like a lack of continuity and no follow up on previous issues or existing conditions, just treat the current issue and it feels like they've not read your record. Had I been reviewing it last year, it would have been scathing as the phone system was awful. It is way better now, however it feels like changes are introduced for the convenience of the surgery and there is no consideration given to the impact on the service users, or any user voice involved or consultation in decision making.
Visited January 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 21 February 2024
Dear patient thank you for taking the time to post us a review. I am glad to hear that the new system has helped you gain access easier, as you say, our previous system where you had to call us to gain access was much more difficult than it is now and we know from the statistics that we gather that we are managing to deal with more patient enquiries each day with the new system in place. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. This system has reduced the number of patients that need to call us up to access our services. So, the new system is actually opening up another way to really effectively contact the practice and get a response quickly and easily, the current turnaround time for us to review the request is no longer than the next working day. The follow up care from the patient request is either on the day, or next day depending on the clinical need/nature of the request, but we do book up to two weeks in advance for queries that are not clinically urgent. I also want to reassure you that if patients cannot use the internet, or do not have the ability to connect to the internet, then our staff will complete the online website form for them over the telephone. The key to the success of this new system is that all the patient requests for medical assistance go into the same ‘inbox’ in the practice, then the clinical team, on a rota basis work as a ‘clinical sorter’ each day working through and triaging all the requests to the most appropriate outcome for each patient/request. This is the key to the success of the system as it is the most senior and experience clinically trained staff that are reading and reviewing and then ‘signposting’ the requests to the best resource in the system which actually frees up time for our clinical team to deal with the sickest of our patients, while all the other requests for help get dealt with by the right person in the multidisciplinary team. I hope this response is helpful and informative. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Lots of clinics
Rated 3 stars out of 5
by Wilde - Posted on 27 February 2024
Seen on time for an annual review of my long term condition, staff pleasant and helpful. Disappointed that I couldn't have my lung function test as it now has to be done at hospital. So disappointed that I still do not know whether my lung function has deteriorated or not.
Visited January 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 11 March 2024
Good afternoon, thank you for your review. Glad to hear your annual review as positive. In terms of the spirometry (lung test) we stopped doing these due to Covid and the national guidance around them at the time. We are just in the process of getting the staff re-trained/refreshed (which needs doing annually) and the machine re-calibrated, once this is all achieved we will be once again offering these tests to our patients for both new diagnosis and in annual review appointments. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Difficult to get to see Gp if you need urgent medical care
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2024
I suffer with chest pain and high blood pressure took me 3 weeks to get telephone appointment with my Gp. Ridiculous service
Visited January 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 19 February 2024
Good morning, thank you for taking the trouble to post us a review. I am sorry to hear that your recent experience has been difficult for you, I hope that following your recent appointment you managed to get some help. Nene Valley Hodgson Medical Practice, Management Team.
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Review titled Poor Service
Rated 2 stars out of 5
by Wendy Duffy - Posted on 13 December 2023
Daughter (who is a nurse in GP Practice) did online enquiry and was told needed f2f appt, tried to book online but again you have to go via accurx - as she is a nurse, she is in clinics so I wanted to book an appt over the phone for her. Her issue has been ongoing for many months and several things have been tried, all to no avail and she is becoming unwell with it now, so I called and despite the voicemail message stating to choose option 2 if not able to access online, I was immediately told by the staff member to use the website, I explained we were having problems (page just kept trying to load) and hadn't been able to I was told "what do you mean you just have to go on the website". At which point I decided to terminate the call. I work in a GP surgery and would never speak to a patient in that manner, and would do my utmost to help. Whilst I appreciate the pressures GP practices are under, to stop patients being able to book appts over the phone is unfair, and sometimes not convenient, as not all patients will have access to the internet. Patient choice should be considered. As I understand it, GP practices should be increasing access for patients not restricting it. I have been with your practice for many many years and never had an issue, in fact I have always praised you, I am not sure that this would be the case going forward.
Visited December 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 13 December 2023
Dear Wendy, thank you for your feedback. I am sorry to hear you felt our staff were less than helpful I will discuss this feedback with the team to use this as a learning event. The practice has made changes to its appointment system is as a direct result of contractual changes made by NHS England, some of the changes involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the Accurx total triage model, all requests come in the same route and every patient request is reviewed and triaged by a senior member of our clinical team, the most appropriate outcome for each request can then be offered, and booked including face to face appointments where needed. It is true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. You can access the Accurx Patient Triage service from the home screen of our website, nvhmedicalpractice.co.uk there is a banner which states “Contact us online; if you need help with a non-urgent medical or admin request? Click the, submit a new request button, there are four options : 1. I have an admin query – contact us about a fit (sick) note, ask about recent tests, get a repeat prescription, or ask us anything else administration related. 2. I want help with a medical issue – contact us about a new or ongoing symptom. 3. I want to see online advice – advice and guidance on conditions, symptoms and treatments. 4. I want to refer myself – see local services that you can self-refer There is no requirement to register to use this new service and there is no password / identification needed so it’s really simple. This new system is not intended for use in a medical emergency situation as we will not be able to review every request straight away, or in some cases even the same day, so the website form prompts patients about this as they start to use and complete the form. If you already have the NHS App then when you start the online request via this method there is also no requirement for you to complete your name and date of birth details as it uses your NHS App information so you start off right at the first question. Our administration staff are working through the admin query requests daily and dealing with the request for each patient, our clinical team are working through the medical requests, booking in telephone consultations where appropriate for patients or dealing with the patients request in the most clinically appropriate way, maybe with another member of our diverse team, when they book an appointment or make an action for a patient, the team member will confirm this to the patient via a text message/email where they are able to. This system is then reducing the number of patients that need to call us up to access our services. I do hope that this new service will be useful to you and your family, if appropriate in the future.
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Review titled Nurse practitioner was very caring and very professional
Rated 5 stars out of 5
by Wendy hunter - Posted on 04 January 2024
Nurse practitioner was one of the best that I have seen at the practice Vert caring, and nothing was to much trouble for her
Visited December 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 05 January 2024
Dear Wendy thank you so much for taking the time to post us a review. I will ensure that your positive experience is shared with our hard working team. Its so good for all our morale to get some good feedback. Thank you - Nene Valley Hodgson Medical Practice Management Team.
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Review titled New messaging service works brilliantly
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
Since the practice introduced a messaging service it has become so much easier to sort out minor issues. Today I messaged at 7.45am and by 8.50am a nurse had prescribed my medication and text me. Even sorting out prescription issues is far easier. Very pleased with my practice now.
Visited December 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 21 December 2023
Good morning, thank you for taking the time to leave us a review, it is really great to hear that you have had a positive experience with the new access system we have implemented. The system helps us to prioritise all patient requests then deal with each one in the most appropriate way. Thank you Nene Valley Hodgson Medical Practice Management Team.
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Review titled Never see a doctor
Rated 2 stars out of 5
by Angela Thorn - Posted on 12 December 2023
Had a cough for 5 weeks I have been told it's because of some medication I was taking. I'm still coughing it's keeping me awake a night and disrupting my life. But you have to wait 4 days for a call back. It's ridiculous you meant to contact the docs if you a cough for more than two weeks but you have to wait even longer for a call back. No wonder people go to A&E
Visited December 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 12 December 2023
Good afternoon Angela, thank you for leaving us a review. I am sorry that you are not happy to wait until your pre-booked call back this week. I understand that waiting for routine appointments can be frustrating for our patients, I would add though that our new total triage system does mean that your request for medical help has been clinically triaged by a member of our clinical team, on the day it is sent in, or sometimes the next working day, depending on the time of day you submit the request; this helps us to ensure all clinically urgent matters are dealt with sooner and then more routine matters can be scheduled in advance for the patients so that they know they have a booking after only contacting us once. Our old system would have meant patients may have had to contact the practice on multiple occasions before securing a booked appointment. A & E is for serious injuries and life-threatening emergencies only. NHS 111 can also help patients when you need medical help or advice fast - but its not meant for medical emergencies. I do hope that this response is helpful. Nene Valley Hodgson Medical Practice Management team.
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Review titled Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
Been trying to get a appointment for over a month after trying their online system which doesn’t allow you to book appointments and getting through to their telephone line no matter how early you call - i am changing my surgery
Visited December 2023
Review titled Nene Valley and Hodgson Medical Practice
Replied on 08 January 2024
Dear Patient, The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. You can access the Accurx Patient Triage service from the home screen of our website, Nene Valley Hodgson Medical Practice – Medical Doctors in Werrington Peterborough (nvhmedicalpractice.co.uk) there is a banner just under our name, which states “Contact us online; if you need help with a non-urgent medical or admin request? You can now contact us online: If you click onto the, submit a new request button, there are four options for help and assistance: 1. I have an admin query – contact us about a fit (sick) note, ask about recent tests, get a repeat prescription, or ask us anything else administration related. 2. I want help with a medical issue – contact us about a new or ongoing symptom. 3. I want to see online advice – see advice and guidance on conditions, symptoms and treatments. 4. I want to refer myself – see local services that you can self-refer There is no requirement to register to use this new service and there is no password or identification needed so it’s really simple. This new system is not intended for use in a medical emergency situation as we will not be able to review every request straight away, or in some cases even the same day, so the website form prompts patients about this as they start to use and complete the form. If you have the NHS App then when you start the online request there is also no requirement for you to complete your name and date of birth details as it uses your NHS App information so you start off right at the first question. Our administration staff are working through the admin query requests daily and dealing with the request, our clinical team are working through the medical requests, dealing with the request in the most clinically appropriate way, when they book an appointment or make an action for a patient, the team member in question will confirm this to the patient via a text message/email where they are able to. This system is reducing the number of patients that need to call us to access our services. So, this system is opening up another way to contact us, get a response quickly and easily. Nene Valley Hodgson Medical Practice Management Team.