Nene Valley and Hodgson Medical Practice
Nene Valley & Hodgson Med, Clayton, Orton Goldhay, Peterborough, PE2 5GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Training in the use of Anima and the Nhs App
Rated 5 stars out of 5
by Penelope Escombe - Posted on 08 November 2024
This was an excellent idea to help non-tech people like me to have confidence in the system, though I have not tested it yet. If it does have teething problems I am confident that the new Practice Manager will sort them out. I was also assured that if I have problems using this new system I can ring the surgery and get help. I think it is excellent that all those over 75 are in a cohort that can get help over the phone or face to face. I have heard of other surgeries where these is little or no help with the digital system and it is nearly impossible to make contact by phone etc. So thank for this so far!
Visited November 2024
Nene Valley and Hodgson Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Ralph Addison - Posted on 31 October 2024
Whist it is relatively easy to arrange simple test etc, I found it impossible to see a Doctor! Referred by text to Pharmacy by a Doctor twice, then referred back by Pharmacy to see a Doctor then join the queue next day again!! I suppose when you are ill now you ring 111 as the practice does not want to know!!! Others at othe practices do not have this issue so i will try and move
Visited October 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 01 November 2024
Good afternoon Mr Addison I am very sorry to hear of your recent experience. I am glad that you have taken the time to offer us some feedback as we do use all patient feedback to help shape our services, where we can. I fully appreciate that the current system has not been as helpful as we would like, we did reduce our on the day capacity for a short period very recently, to help us to reduce the number of appointments we were pushing forward as this was getting out of hand and we had feedback that waiting for a booked appointment for up to 4 - 5 weeks in some cases was not helpful for patients. We have as a result of a slightly reduced daily cap now managed to get that forward booking reduced to two weeks maximum and we are discussing access regularly in the practice and reviewing our capacity and demand month on month. I am saddened to hear that you are considering moving. We appreciate your feedback. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Terrible online service
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2024
I have always been full of priase for this practice but recent events leave me in despair of recent changes to contacting the surgery. Since the practice introduced online messaging for non urgent medical issues I have always used it and never phoned. Recently they stopped taking most calls and patients now have to message online. This is where the problem now is as it seems the surgery cannot cope with the number of online enquiries. I have ongoing medical conditions, I need some assistance but I dont consider an emergency. On Friday last week I decided to send a message online. Only to see that the surgery had disabled messaging stating they had reached capacity. On Monday I could not leave a message at 8.30am which I understand is the time they start taking messages as I had a prior appointment. I was back home by 11am and tried to send my non urgent message to the surgery, but yet again service disabled as capacity reached. This is astonishing, my condition does not need me to contact 111 but I do need some help. I then looked at other surgeries within my catchment area and found a practice that keeps their messaging service for non urgent clinical enquiries open all day working days. As a result and reluctantly I have applied to register with the new practice.
Visited October 2024
Nene Valley and Hodgson Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Josh - Posted on 09 September 2024
I asked for a telephone call back today and I received a prompt call back from the doctor.He was brilliant, he listed carefully to my concern and ensured a plan was in place to try and put things right. Great service.
Visited September 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 10 September 2024
Good morning Josh, thank you for taking the time to post us a review. I am glad to hear of your positive experience from our new online service, it is always so good to get positive reviews from our patients, our staff work incredibly hard, I will be sure to share your kind words with the team at our weekly meeting. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Very helpful
Rated 5 stars out of 5
by Stefka - Posted on 28 August 2024
My GP was extremely attentive - took very good care of me during my appointment, and asked me to come in person on the same day so she could have a look at my issue physically. This is the most successful GP experience I've had in years.
Visited August 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 09 September 2024
Good morning Stefka, thank you for leaving us a review, I am really pleased to hear of your very positive experience, our team here work incredibly hard for our patients. I will ensure I share this review with the team as it is bound to lift their spirits. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Very poor
Rated 1 star out of 5
by John - Posted on 23 August 2024
In the recent past it was hard phoning to get through and make appointment. Then they introduced booking online for a call back where you could type in a box your request then wait. I find it totally unnacceptable that doing this at 8.33 am the message is " fully booked" So now we cant speak to anyone and this has gone to not being able to type a message to anyone.
Visited August 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 09 September 2024
Dear John thank you for taking the time to post a review. The reason the practice has made changes to its appointment system is as a direct result of contractual changes imposed on us by NHS England, some of the changes they have made involve the way we must offer patients an assessment at the time of every appointment request, we have been able to achieve this via the ‘Accurx total triage’ model, where all requests come in the same route to the practice and then each and every patient request is then reviewed and triaged by a senior member of our clinical need, then the most appropriate outcome for each and every request can then be offered, and booked in. It is therefore true that at times we do reach our safe capacity but this differs from day to day, depending on the demand we face and the capacity we have. I do hope this explanation is helpful. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Quick helpful service
Rated 5 stars out of 5
by Fiona - Posted on 01 July 2024
Contacted the surgery who responded very quickly by text and dealt with my issue very effectively; felt listened to and GP was very helpful.
Visited July 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 09 September 2024
Good morning Fiona thank you for taking the time to post us a review. I am glad to read of your experience with our new system. Many thanks, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Service
Rated 4 stars out of 5
by Grazyna Feeney - Posted on 19 June 2024
Following my appointment with the doctor they understood my concerns and we agreed a solution. However, I feel that nowadays NHS does not care about their patients as much, and it is extremely challenging to receive the treatment you are asking for. I would like to use the expression and compare the overall service to "banging head against the brick wall".
Visited June 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 28 June 2024
Dear Grazyna, thank you for taking the time to leave us an NHS Review, we welcome all feedback. I am glad to read that your appointment was a success and that an agreed solution for your health needs has been discussed. I am sorry to hear that you find the service challenging, although I do agree that the day to day job we undertake here in Primary Care does seem to get harder as we juggle limited capacity v constantly increasing demand. Thank you, Nene Valley Hodgson Medical Practice Management Team.
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Review titled Very thorough Doctor
Rated 4 stars out of 5
by Susan Keily - Posted on 17 May 2024
I had a phone call as requested , the Dr I spoke to booked me in the same day for an appointment I felt he was very thorough, friendly and a likeable Dr
Visited May 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 04 June 2024
Good afternoon Susan, thank you for taking the time to post us a review. I am really pleased to hear that our new system has worked so well for you and that the Dr you consulted with was thorough and friendly. We appreciate your feedback, I will share with the team. Nene Valley Hodgson Medical Practice Management Team.
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Review titled Great practice
Rated 5 stars out of 5
by Lisa - Posted on 09 May 2024
Given the NHS is under immense pressure at the moment with appointments, I still highly rate this surgery as one of the best in Peterborough. Although an appointment isn’t always guaranteed, usually due to me being too slow, I always get an appointment around the time I need it. I managed to speak to a GP today via text service, which was incredibly useful for someone who works full time while navigating a school run. The GP was very thorough, but kind and despite being via text it still felt very personal and tailored to me. I really appreciated this today.
Visited May 2024
Review titled Nene Valley and Hodgson Medical Practice
Replied on 10 May 2024
Dear Lisa, thank you for taking the time to post a review about our service. I am glad to hear of your positive experience with our system, and that your needs were met. I will share your kind words with the team as they all work incredibly hard in what are sometimes challenging situations. Thank you, Nene Valley Hodgson Medical Practice Management Team.