Myrtle Group Practice
270 Telegraph Road, Heswall, Wirral, Merseyside, CH60 7RNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu vaccination
Rated 5 stars out of 5
by Tony McDonald - Posted on 31 October 2024
I keep receiving reminders to get my flu vaccination. I have had four reminders. I received my vaccination on 5th October.
Visited October 2024
Review titled Myrtle Group Practice
Replied on 31 October 2024
Thank you for your 5 star review. Please contact the surgery, we are happy to discuss with you directly. Kind regards
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Review titled Professional and caring
Rated 5 stars out of 5
by Eileen Robb - Posted on 05 September 2024
I had a very reassuring and professional consultation this morning, as well as being friendly, informative and kind. Thank you Gemma.
Visited September 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
Thank you for taking time to provide your feedback to our service. We are very pleased to hear of your experience. Your comments will be passed on to the staff member and shared with the team. Kind Regards
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Review titled Now takes a long time to get an appointment.
Rated 3 stars out of 5
by Martin - Posted on 19 July 2024
My complaint with this surgery is not about the level of treatment - I recently saw a doctor about my tennis elbow & he was very good. However, since the introduction of Patchs it seems to take a long time to see anyone. About a month ago I had a problem with my big toe. It took 2 weeks to see a nurse & I was told that if it didn't improve in 2 weeks to make another appointment. Now I have to wait another 3 weeks before I can see anyone. Now I know it's not a serious problem but waiting around that long doesn't help a person's state of mind, & I find it very annoying.
Visited July 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
Thank you for your 3 star review. We are sorry to read your review about your experience at the practice and will be happy to investigate your concerns further if you can contact the team at the practice. Kind Regards
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Review titled Wonderful practice
Rated 5 stars out of 5
by John Wakefield - Posted on 14 June 2024
Had a concern with a pain in my calf muscle / veins and was seen the same day. Always impressed with the fabulous service at Heswall & Pensby surgery - thank you to everyone there.
Visited June 2024
Review titled Myrtle Group Practice
Replied on 31 October 2024
Thank you for your 5 star review. I will share your feedback with the practice team about our service. Kind regards
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Review titled An hour's wait
Rated 2 stars out of 5
by Anonymous - Posted on 17 June 2024
The GP spent some time wandering around the back of the reception desk then returned to their room. This was 40 minutes after my appointment time.
Visited June 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
We are sorry our service has not met your expectations on this occasion. We are happy to investigate your individual concerns if you contact the practice with your details. Kind Regards
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Review titled Excellent care
Rated 4 stars out of 5
by Angela Tanner - Posted on 21 May 2024
Such care, patience and understanding from the GP looking after my numerous issues, ensuring a refused referral is now going ahead, a credit to the practice. Support staff all very helpful and efficient. Thanks doesn't seem enough.
Visited May 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
Thank you for your 4 star review. I will share your feedback with the practice team about our service. Kind regards
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Review titled Excellent Care
Rated 5 stars out of 5
by Mrs Roberts - Posted on 24 May 2024
Having recently contacted the surgery via Patches, I have been absolutely blown away by the level of care I have received. Within such a short space of time, the quickness of tests that I have had completed through to the referral have been amazing. The doctor has been nothing short of amazing. Once I was past the initial dreaded Patches system from there on in the care I have received from the doctor has been fantastic. Thank you
Visited May 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
Thank you for taking the time to submit your 5 * review about our Patches service and our efficient operation. I will share your comments with the practice team. Many thanks
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Review titled Incredible practice!
Rated 5 stars out of 5
by Mark W - Posted on 30 April 2024
I cannot speak highly enough about the excellent service from Heswall and Pensby practice. I recently had to attend with heart and breathing problems and I was seen promptly, given care and attention and the only reason that this problem was resolved positively was due to the excellent diagnostic work of medical staff - both nursing and doctors. All staff are courteous and helpful, including hardworking admin staff who always give their best in a busy reception. I honestly cannot say enough to express my thoughts about the first class service I have received at Heswall and Pensby and recommend it highly.
Visited April 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
Thank you for taking the time to submit your review. Your comments will be shared with the practice team. Kind regards
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Review titled Disappointing experience
Rated 3 stars out of 5
by Christopher Howe - Posted on 14 February 2024
Visited the surgery a little over a week ago owing to severe nosebleeds.Had concern they may have been owing to high blood pressure. After a test it became apparent they were unlikely to be owing to a blood pressure issue. I was not given any definitive diagnosis, only mentioning ,both historic ,and future requests to send blood pressure readings taken from home, an appointment for phlebotomy tests, and an ENT referral. All most probably unnecessary .Too much emphasis on ticking boxes which surely is a waste of GP time, funding, and resources.
Visited February 2024
Review titled Myrtle Group Practice
Replied on 29 October 2024
We are sorry our service has not met your expectations. We are happy to investigate your individual concerns if you contact the practice with your details. Kind Regards
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Review titled Fabulous GP
Rated 5 stars out of 5
by E Prescott - Posted on 05 January 2024
I completed a patchs for my daughter and we were seen the same day. We saw a GP i had never had an appointment with before but she was brilliant! She listened to the problem and was quick in sorting out the problem for us. She tried ringing different departments to get us where we needed to be. It did result in us attending Alder Hey but the GP did everything she could to make it as fast and easy as possible for us. She was so caring and understanding which really put my mind at ease having had two A&E attendances and not getting very far. Thank you for such great care towards my daughter.
Visited January 2024
Review titled Myrtle Group Practice
Replied on 17 January 2024
Dear E Prescott Thank you for taking the time to provide a 5 star review following your recent experience at the practice. I will share your comments with the GP . Kind regards Alison Godsil - practice manager