Mvmg - Monks Park
24 Monks Park Avenue, Horfield, Bristol, Avon, BS7 0UEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No Care for Patients
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
Last week I went in to the surgery as I could not get through on the 'phone. I needed urgent (but not emergency) medical assistance. Since being taken over by the Mendip Vale business model, it has become almost impossible to access a GP let alone urgent care. It seems that only those with long term treatment options are ever seen. Against my principles, I had to foist myself on the local A&E in order to get a GP appointment. Patient care at Monks Park Surgery used to be excellent, however, it is now a disgrace to those who run it. I only hope I can find a more caring surgery in the future.
Visited September 2024
Mvmg - Monks Park has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by Ricardo - Posted on 05 April 2024
I had a very bad cancer diagnosis and nobody at Monk's Park surgery, where I am a registered patient, seems remotely interested in helping me e.g. GPs writing prescriptions my Oncologist has already given to me - I am asking to switch GPs but don't hold much hope!
Visited April 2024
Review titled Mvmg - Monks Park
Replied on 10 April 2024
Dear Ricardo, Thank you for your feedback. My name is Lois, the Communications and Engagement Manager at Mendip Vale. I'm really sorry to read of your diagnosis and the extra stress you maybe feeling from your experience at Monks Park. To have a fuller understanding, I encourage you to contact Lucy Roberts, the Surgery Manager at Mendip Vale. To do this, please email bnssg.monksparksurgery@nhs.net Thank you
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Review titled Great service
Rated 5 stars out of 5
by John Phillips - Posted on 26 June 2023
My husband rang the surgery at 8.30am for a telephone appointment. He only had to wait a couple of minutes. Appointment booked for 9.30am . Great service. Thank you
Visited June 2023
Review titled Mvmg - Monks Park
Replied on 13 October 2023
Hello John, Thank you for your review, we really appreciate the feedback and we will pass you kind comments onto the team. Thank you once again.
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Review titled Not Good
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Been on the phone for nearly half-hour after the opening time for my son who has developed a worrying skin condition just to get told there are no appointments and the doctor can't phone me either no advice no nothing this surgery is a disgrace avoid at all costs
Visited May 2023
Review titled Mvmg - Monks Park
Replied on 26 May 2023
Dear Patient, We are sorry that we have not met your expectations. We value all feedback as it helps us shape and improve our services. To help us investigate your comments, please do contact the practice and ask to speak with the surgery manager, who will happily discuss the points you have raised in detail with you. Nathan Brown is Monks Park Surgery Manger, which you can contact on 0117 9693106 or email via bnssg.mendipvale.scanners@nhs.net
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Review titled Wonderful Outside Care
Rated 5 stars out of 5
by Roger Pritchard - Posted on 01 March 2023
My late Brother was 92 and had no children or nearby relatives to look after him but he was determined to live his remaining time in his own home. This meant three care visits a day and various health checks and treatments which was difficult for me to organise as I live 100 miles away. However, the Monks Park senior social prescriber was on hand to help with invaluable advice and guidance and generally keep an eye on my Brother which, because of distance, I was unable to do. Even at the end, when he was in hospital and then his final resting care home under the local practice, they still popped in to see him so that he would have a visitor. Thank you so much. What would he or I done without you.
Visited February 2023
Review titled Mvmg - Monks Park
Replied on 14 March 2023
Dear Roger, We are deeply sorry to read the passing of your brother and thank you very much for your kind words. We will pass on your words to the team; they will be glad to hear how much they helped during a very difficult time.
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Review titled Disappointed
Rated 5 stars out of 5
by J. Phillips - Posted on 01 December 2022
Prescribed ear drops but after pointing out and saying a known allergy is on my medical records why I was issued a prescription containing known allergy? It burnt my ears. Why wasn’t it flagged up? Not happy about this
Visited November 2022
Review titled Mvmg - Monks Park
Replied on 19 January 2023
Dear Patient, Thank you for your feedback and I'm sorry to read about your experience. Please can you contact your surgery manager (Nathan Brown), who will be happy to look into your concerns further. He can be contacted via email bnssg.mendipvale.scanners@nhs.net or by telephone. Many thanks.
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Review titled Such kind and efficient service
Rated 5 stars out of 5
by Hilary Field - Posted on 01 November 2022
I came over automatically to this Practice from Helios and at first was going to change as it is a fair drive to get there. But i am staying! The reasons? The Receptionists are so nice and friendly, it makes a world of difference to have smiley, friendly receptionists to talk to, and the GPs i have seen have been attentive, caring, pro active and very approachable. Thank you for running such an excellent practice.
Visited October 2022
Review titled Mvmg - Monks Park
Replied on 19 January 2023
Hello Hilary, Thank you for your feedback on your experience at your surgery, we really appreciate it. We are pleased you were given the treatment and efficiency from all staff. We will make sure your comment is shared with all the staff. Thank you once again.
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Review titled Disgusting
Rated 1 star out of 5
by Adriana Merlino - Posted on 31 October 2022
I called for help as I am really unwell with I think a chest infection and I am asthmatic. I told the doctor I was unable to drive because I was feeling dizzy. The response was ‘can you get a taxi’ in this climate I'm to get a taxi? Because I said no she wouldn’t help me. I am really struggling where I feel so unwell and no one will help me. I am disgusted.
Visited October 2022
Review titled Mvmg - Monks Park
Replied on 02 November 2022
Dear Adriana, Thank you for your feedback and I'm sorry to hear we have not met your expectations on this occasion. Please could you contact the surgery manager so that your concern can be addressed fully. Michelle Wright is the Surgery Manager at Monks Park Surgery and can be contacted on 01179693106 or via email on bnssg.mendipvale.scanners@nhs.net