Musters Medical Practice
50-60 Wilford Lane, West Bridgford, Nottingham, Nottinghamshire, NG2 7SDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Farcical appointment booking process
Rated 1 star out of 5
by Nick Grundy - Posted on 19 August 2024
I rang several days ago to book an advanced appointment only to be told that I would have to ring at 8am the next day. But not at 8am because that is when the emergency appointments are supposed to ring. So a bit after 8am you have to ring up and get in a queue. So I've rung for the last 2 days at around 8:15 got in a queue and eventually I'm told all appointments are gone. They can't tell you how many advanced appointments are available each day. So it's a complete lottery if you will ever get one. An utter farce, although maybe I will take this approach to people in my job who want to talk to me.
Visited August 2024
Review titled Musters Medical Practice
Replied on 08 September 2024
We are sorry to hear you have not had a positive experience with the practice. If you would like to send us an email with further information we would be more than happy to try and resolve this issue. The email is nnicb-nn.c84090@nhs.net
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Review titled Excellent service from reception to GP
Rated 5 stars out of 5
by Michelle Thomson - Posted on 30 May 2024
I spoke to the receptionist at the surgery at 8.20 amThursday 30th May, by 8.35 a dr had called me for a phone consultation, and proceeded to offer me an appointment at 9.30! My appointment was very thorough, resulting in further tests required. Excellent service from the practice.
Visited May 2024
Review titled Musters Medical Practice
Replied on 08 September 2024
Thank you for your great feedback. The surgery strives to ensure all our patients receive the correct care. I would like to assure you that all comments made will be passed to all staff. Many thanks, Musterss Medical Practice
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Review titled Can't fault them on my very recent visit
Rated 5 stars out of 5
by Barry Smithson - Posted on 05 November 2023
I am suffering with a chest infection, very chesty and really struggling with sleep & lying down. Within an hour of talking to reception, I had spoken to a GP and was in her surgery room being examined, you can't get better than that! I don't think I have ever received better medical attention anywhere, to be honest...
Visited November 2023
Review titled Musters Medical Practice
Replied on 07 November 2023
Thank you for your kind comments, these have been passed on to staff members. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
I called to see if I could register at this GP. It says on this NHS website that they take on patients outside of their catchment area and I was unsure whether I would be classed as outside or within the catchment area so I called to check. (Due to affects on hospital referrals if I were to be taken on as a patients outside the catchment) A receptionist picked up the phone and I asked my questions and she asked where I live, I gave her my post code and she said “I don’t know post codes, where do you live” pretty rudely and cutting me off. I said the meadows and before I could finish speaking, she said they don’t take patients from the meadows. I told her that the NHS website says they take people from outside their catchment area and she said it’s not up to the “online people” it’s up to her. I told her they should update the NHS website then.. I live very close to this practice, and I am surprised I would not be in the catchment area. I believe as the meadows is a rougher area than west bridgeford she may have been taking her own liberty here but I don’t know because she didn’t tell me the catchment area! It says all calls are recorded - if you work at the practice and are reading this I’d recommend listening to the call I made 30 June 2023 at 16:04. I think your receptionist needs some upskilling on social abilities. If I’m not in the catchment - fine, but your receptionist shouldn’t speak down to people. Stay away from attempting to join this GP!
Visited June 2023
Review titled Musters Medical Practice
Replied on 11 October 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact Kelly on nnicb-nn.c84090admin@nhs.net. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Sandie Wolf - Posted on 25 November 2022
Can always get an emergency appointment if required, by ringing in at the correct time. The doctors are really nice, as are the reception team. I rate this practice highly. Would definitely recommend.
Visited November 2022
Review titled Musters Medical Practice
Replied on 10 January 2023
Thank you for your kind comments, I will pass onto all the staff at the practice, We are always grateful for patient feedback and appreciate the time you have taken to provide this. Thank you once again for your positive feedback.
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Review titled Booking system not currently fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Booking system not currently fit for purpose. (They do admit they are having problems). You can't book in advance. You must call at either 8am or 12pm for appointments within a few hours notice. Try calling at the advised time - sorry phone lines are too busy, try later. 12 calls later, enter queue. 25 minutes later, call answered. Sorry, only emergency appointments left, please try again tomorrow... Maybe it works OK if you're retired?
Visited November 2022
Review titled Musters Medical Practice
Replied on 10 January 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. We are always grateful for patient feedback and appreciate the time you have taken to provide this. We are looking into ways of improving the booking system. We have changed our way of working to offer more appointments both face to face and telephone. We have recruited another salaried GP and we are currently in the process of recruiting 2 more receptionists.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2022
Today’s service was remarkable. I rang at 8, got through to a friendly receptionist in less than ten minutes, had a phone appointment with a helpful GP the same morning and could start the tablets I needed by lunchtime. Couldn’t ask for more than that.
Visited September 2022
Review titled Musters Medical Practice
Replied on 10 January 2023
Thank you for your kind comments, we do appreciate your kind words these have been passed to the staff members concerned. We are always grateful for patient feedback and appreciate the time you have taken to provide this.