Mulgrave Road Surgery
48 Mulgrave Road, Belmont, Sutton, Surrey, SM2 6LXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Mulgrave Road Surgery.
Reviews
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Review titled Rapid response from GP
Rated 5 stars out of 5
by Garry - Posted on 18 May 2023
My wife visited the surgery to try to arrange a telephone appointment with one of the Doctors. The doctor called me at home 5 minutes after the request was made. The doctor was professional and empathic to my needs and she sent a prescription directly to my nominated pharmacy. I was extremely happy with the service I received.
Visited May 2023
Review titled Mulgrave Road Surgery
Replied on 15 June 2023
Dear Garry, Thank you for sharing your feedback about the service provided by the Practice. We aim to provide the best service on every contact and your comments are appreciated. K Igali Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by yvonne cole - Posted on 25 April 2023
Reception always professional and helpful. Dr are professional and provide a professional and caring service. Always able to get an appointment on the day.
Visited April 2023
Review titled Mulgrave Road Surgery
Replied on 15 June 2023
Dear Mrs Cole, Thank you for your comments and feedback. Your feedback is very valuable to the Team at Mulgrave Road. We appreciate your comments. K Igali Practice Manager
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Review titled Dire
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
The GPs are (mostly) pretty good. When you finally get to see them. However, it's almost impossible to get an appointment and you can waste 20 minutes every day trying to get one. There are never any appointments available through online booking. When you call for an appointment, you listen to an inane 60 second message about how busy they are and that you can book an appointment online. See previous sentence - it's straight out of Kafka. When you finally get to "press 1 for an appointment" you find out that they're "exceptionally busy" (as are, probably, lots of the people wasting time calling you) and that you're number 20. in the queue. That's if you call at 0829. I used the call back function recently (sounded like a good idea). Just don't. They called me back at 1030 "I got a message to call you. Yes, I'd like an appointment. Oh no, we don't have any left. Call back tomorrow". It's truly dire. The "S" in NHS no longer exists. You pay for a "service" and, in truth, its heavily rationed by opaque and ineffective processes installed by incompetent managers. I know the NHS has excess demand. And I'm mostly happy to wait for 7-10 for an appointment to see a GP (if it's an important not urgent matter). That is, if they would let me book one... Truly dire.
Visited April 2023
Review titled Mulgrave Road Surgery
Replied on 15 June 2023
Dear Patient Thank you for sharing your feedback about the service provided by the Practice. We are sorry that you did not have a great experience when you tried to book an appointment with the GP. There are times when the phones are very busy; and our call back feature should hold your place in the queue. It appears that this was not the case as you stated that your call back was 2 hours later. We will check that this feature is working correctly. Furthermore, you can also book appointments online using the NHS App or Patient Access; and use our new patient triage system AccuRx for clinical and administrative queries. We aim to provide the best service on every contact; so we will take your comments on board. K Igali Practice Manager
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Review titled Excellent care from Dr's & nurses
Rated 5 stars out of 5
by Robin lane - Posted on 17 March 2023
Both my late wife and l have relied on the practice for many years and have always been happy with the care.
Visited March 2023
Review titled Mulgrave Road Surgery
Replied on 15 June 2023
Dear Mr Lane, Thank you for taking the time to reach out and provide us with valuable feedback. The staff at Mulgrave Road Surgery appreciate your comments. We aim to provide excellent service to all our patients consistently; and your feedback is appreciated. K Igali Practice Manager
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Review titled Excellent doctor's surgery
Rated 5 stars out of 5
by DAVID - Posted on 08 December 2022
Very happy with the service and help from the surgery, from the receptionists, nurses and the Doctors, it is usually possible to get an appointment the same day if you try at 8.30am, no complaints at all.
Visited December 2022
Review titled Mulgrave Road Surgery
Replied on 15 June 2023
Dear David, Thank you for your positive comments about the Team at Mulgrave Road Surgery. We aim to provide the best service at all times - and appreciate your feedback. K Igali Practice Manager
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Review titled Very happy with the service
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
I have been registered with the Practice for over 30 years and have been fortunate not to have needed to visit very often. Recently when I had a check up and needed further tests these were arranged promptly and results were posted quickly. I found this very reassuring. Despite all the current bad publicity about the NHS I am happy to say my experience has been very positive. Thank you.
Visited December 2022
Review titled Mulgrave Road Surgery
Replied on 15 June 2023
Dear Patient, We are very grateful and thank you for taking the time to share your experience about our service. We continue to strive to provide the best service to our patients; and appreciate your feedback.
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Review titled Great practice
Rated 5 stars out of 5
by Reda Ishak - Posted on 20 December 2022
This practice has given me all the help and support and attention when I needed it over the past 15 years. My Doctor is just great, thank you.
Visited December 2022
Review titled Mulgrave Road Surgery
Replied on 15 June 2023
Dear Patient, Thank you for taking the time to comment on the service provided by the Practice Team; It is our pleasure to hear your valuable feedback. K Igali Practice Manager
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Review titled Not easy to contact
Rated 2 stars out of 5
by Anonymous - Posted on 15 December 2022
GP phone is always on the queue. Several times in different times of the day I had to hang up phone. Very hard to get to see a doctor or discuss/request repeat prescription over the phone. Receptionists are not trained and not very helpful. Doctors are excellent if you can get through to them.
Visited December 2022
Review titled Mulgrave Road Surgery
Replied on 15 June 2023
Dear Patient, Thank you for your valuable feedback. We have a system that spreads the availability of appointments to offer choices for patients - booking appointments in advance; or for those wanting to be seen on the day. Appointments can booked online using the NHS App or Patient Access. We have activated our Patient Triage System (Accurx); which can be accessed from our website for admin and clinical queries. Furthermore, our Reception Team are trained to answer queries within their remit. We strive to provide the best service to our patients; and will take your comments on board to improve our service. K Igali Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
Friendly, efficient and competent. I have had a number of problems recently which have been managed very well. Thank you to all the team at Mulgrave.
Visited November 2022
Review titled Mulgrave Road Surgery
Replied on 01 December 2022
Dear Patient, Thank you for feedback. We continue to review our processes an strive to better our service; Thank you again, for sharing your experience! K Igali Practice Manager
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Review titled First class practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
I have had reason to seek medical advice from the GP for a number of minor ailments over the last 2 years. Up until this time, I have had little reason to do so (luckily). Once you understand how the practice works, and how to book appointments, the level of care has been exemplary. Today was a prime example, I called at 0830. Today I was answered by an extremely pleasant receptionist who I felt comfortable with to give brief details of my health concern and was able to see a doctor within the hour
Visited November 2022
Review titled Mulgrave Road Surgery
Replied on 01 December 2022
Dear Patient, Thank you for your feedback. We will continue to strive for excellence with the service we provide; and patient care delivered by the Practice. Thanks K Igali Practice Manager