Mulberry Medical Practice
3 Sefton Avenue, Mill Hill, London, Greater London, NW7 3QBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Post hernia up muscle problems
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2024
After having my hernia operation, I have experienced a little bit of discomfort and muscle pain on my left leg. I went to the GP to find out what could be done, to help relieve the pain and she gave some exercise routines to help for example hip rotations/ hip lift help relieve the pain.
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 23 August 2024
Dear Patient, Thank you for sharing your experience. We are pleased to hear that you consulted with your GP and received helpful guidance on exercises. Your feedback is important to us and helps ensure we continue to provide supportive care to our patients. Best regards, Management Team Mulberry Medical Practice
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Review titled Worst practice ecer
Rated 1 star out of 5
by mark carlton - Posted on 12 August 2024
I've had my prescriptions cancelled several times without a visit to see if I didn't need then. Blood pressure is now 172 over 122 and you think I can get an appointment?? £1600 a month in tax and NI but brushed aside constantly
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 23 August 2024
Dear Mark Carlton, Thank you for sharing your feedback, and we’re sorry to hear about your experience. Your health and well-being are important to us. We have a team of pharmacists in our practice, and we encourage you to contact us directly to discuss your medication queries and explore possible solutions. Your feedback is valuable and will help us improve our services. Best regards, Management Team Mulberry Medical Practice
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Review titled Good & Convenient GP Practice
Rated 4 stars out of 5
by Nargis Akhter Chowdhury - Posted on 13 August 2024
I had to see the doctor couple of times recently about my health needs and I received a very good service. Thank you
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 23 August 2024
Dear Nargis Akhter Chowdhury, Thank you for your positive review. We are pleased to hear that you received good service during your recent visits to the doctor. Your feedback is greatly appreciated and helps us to continue providing convenient and quality care to our patients. Best regards, Management Team Mulberry Medical Practice
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Review titled Great pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
Just wanted to say how helpful this lady was regarding medication etc for my Mother who has Alzheimer’s. She has been so supportive and understanding in the very sensitive issues that come with this horrible disease. She very professional and had the time to listen which really was amazing and made such a difference Thank You
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 23 August 2024
Dear Patient, Thank you for your heartfelt review. We are delighted to hear that the pharmacist was helpful, supportive, and understanding regarding your mother's medication needs. It's wonderful to know that her professionalism and willingness to listen made a positive difference for you and your mother. Your feedback is greatly appreciated and encourages us to continue providing compassionate care. Best regards, Management Team Mulberry Medical Practice
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Review titled Excellent practice
Rated 5 stars out of 5
by Angela ONeill - Posted on 14 August 2024
Every member of staff from Dr's to Reception have been so helpful to both myself and my husband during his cancer treatment and my arthritis and diabetes and I feel privileged to have this surgery in my area where I have lived for 19 years, thank you so much.
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 23 August 2024
Dear Angela ONeill, Thank you for your heartfelt review. We are truly honored to have supported both you and your husband during his treatment and your own health challenges. It’s wonderful to hear that every member of our team, from doctors to receptionists, has been helpful to you. Your kind words and long-standing trust in our practice mean so much to us. Best regards, Management Team Mulberry Medical Practice
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Review titled I would recommend this GP
Rated 5 stars out of 5
by Mrs B Hamid - Posted on 19 August 2024
I have always had a positive experience whenever I have either attended the surgery or telephoned.The medical staff as well as the receptionist are very helpful and supportive.I have been registered at this surgery for over27 years and I have a few health issues which require regular medical care. My repeat prescription is promptly forwarded to the pharmacy. Likewise if I require an additional item my request is complied with as soon as possible. Yesterday I had an appointment with a very charming,caring and competent pharmacist.She recommended that I should have a blood test and the receptionist gave me an appointment. I highly recommend Mulberry Medical Practice to anyone who is looking for a good GP.
Visited August 2024
Review titled Mulberry Medical Practice
Replied on 23 August 2024
Dear Mrs B Hamid, Thank you for your glowing review and for being a loyal patient for over 27 years. We are thrilled to hear that you have consistently had positive experiences with both our medical staff and receptionists. Your recommendation of Mulberry Medical Practice is greatly appreciated, and we are committed to continuing to provide you with excellent care. Best regards, Management Team Mulberry Medical Practice
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Review titled Great Doctor
Rated 4 stars out of 5
by Narges - Posted on 24 August 2024
My doctor has been very helpful with my multiple health problems. She is a good doctor and always checks me thoroughly. I am grateful that she is understanding and working in a professional manner. Thank you for being there for me.
Visited August 2024
Mulberry Medical Practice has not yet replied.
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Review titled Making things even worse
Rated 1 star out of 5
by Kate - Posted on 29 April 2024
After having retinol detachment in the same eye within 18 months, my experience of trying to get repeat prescriptions issued by the eye surgeon from The Royal Free to Mulberry has been obstructive and unpleasant. It’s like my partial blindness and all that it entails has been treated with complete derision and it is always an uphill battle for some reason to obtain them. The hospital said they send prescriptions electronically to Mulberry, I’ve sent them electronically and through your letterbox, but I still have to battle to get eye drops (and other items such as metosyn ointment) which has for some reason been ignored. This is a really stressful and unpleasant experience for me, life changing in fact: I can’t work or drive any more 😢
Visited April 2024
Review titled Mulberry Medical Practice
Replied on 18 May 2024
Dear Kate, Thank you for your feedback. We are very sorry to hear about your distressing experience in obtaining your repeat prescriptions. Your health and well-being are our top priorities, and we apologise for the frustration and inconvenience you have faced. We understand how critical your medication is, especially given your recent health challenges. We want to look into why your prescriptions have not been processed and ensure that this issue is resolved promptly. Please contact us directly via email at mulberry.medicalpractice@nhs.net and provide more details so we can assist you further and ensure you receive your medications without delay. Best regards, Practice Management
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Review titled Very caring doctor
Rated 5 stars out of 5
by Alan wise - Posted on 25 April 2024
This Doctor was brilliant took all the time to help and listen to me lovely person I would recommend to people
Visited April 2024
Review titled Mulberry Medical Practice
Replied on 25 April 2024
Dear Alan Wise, Thank you so much for your kind words. We're delighted to hear that you had a positive experience with our doctor. Providing excellent care and taking the time to listen to our patients' concerns is always our top priority. Your recommendation means a lot to us. Best regards, Practice Management
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Review titled Surgery contact problems
Rated 2 stars out of 5
by Chris - Posted on 12 January 2024
Tried to contact surgery regarding prescription changes. On phone am 3rd in queue for 30mins Tried pm 1st in queue for 20mins so gave up. Eventually used “Patches” explained that the recent statin changes were unsuitable as they were found unsuitable in the past. Received a call from Farinaz Keshavarzi who was very helpful corrected meds, discussed symptoms and made changes to other problems regarding my medication. Was a pleasure to have spoken to Farinaz helped put my mind at rest. I will use “Patches” for future contact but worry about patients that do not have the ability to use it. Can’t remember the last time I was able to contact the surgery by phone. I wonder how many other patients just give up or don’t bother phoning?
Visited January 2024
Review titled Mulberry Medical Practice
Replied on 06 February 2024
Dear Chris, thank you for sharing your experience. We apologise for the phone difficulties and appreciate your patience. We are delighted to hear that Farinaz was able to assist you effectively, correcting your medications and addressing your concerns. We understand the importance of timely and accessible communication, and your feedback highlights areas where we can improve. If you ever encounter any further difficulties or have additional feedback, please feel free to reach out.