Mulberry Medical Practice - Woodcroft
Gervase Road, Edgware, Middlesex, HA8 0ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always waiting on a call queue to speak to someone
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Whenever I call the surgery, I’m always waiting on a long queue even if it says I’m on number 1 waiting. Once I was put on the queue for almost two hours! Still no one spoke. It does become stressful calling the surgery.
Visited October 2023
Mulberry Medical Practice - Woodcroft has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Chris - Posted on 14 October 2022
Received text to make an doctor’s appointment Tried to call to make an appointment at 8.30am 21st in queue tried again at 10am 4th in queue waited for an hour and still didn’t manage to get through. Had some tests over 2 weeks ago no contact since. Looks like it takes over 13 mins per call. Ridiculous situation needs urgent rectification. Customer should always come first. I am aware that if I eventually reached a receptionist I would be informed that all appointment slots have been taken and to call again tomorrow. Not good enough Mulbery !
Visited October 2022
Review titled Mulberry Medical Practice - Woodcroft
Replied on 03 May 2023
We acknowledge the problems you have had with accessing our services and we do apologise. Please be assured we are looking at systems to improve and hope your future experience will be more positive.