Much Birch Surgery
Much Birch, Hereford, Herefordshire, HR2 8HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Spare a Thought please
Rated 2 stars out of 5
by Ian David Byrne - Posted on 19 September 2024
Yesterday I arrived at the practice for a Hormone injection. I have terminal Cancer and sitting in the waiting for 20 minutes was not a great start, although I did arrive on time. We then spent another 15 minutes or so trying to ascertain if I was due my injection, when my last one was, I did say repeatedly that my memory was not what it was because of the medication I take. I was then told I did not book correctly and because of this I only had 7 minutes to get sorted. I had to call my wife in to help me make sense of what I am supposed to be doing. Basically I have to go and get my prescription from Asda in Hereford and bring it to you, remembering to request the prescription from you 6 weeks before it is due, then book an appointment 4 weeks before my injection is due because you are busy. I felt confused and and belittled yesterday, I was not feeling great to start with so the rest of the day was a right off as I tried to recover. Does it have to be this Hard?
Visited September 2024
Much Birch Surgery has not yet replied.
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Review titled Efficient and empathetic
Rated 5 stars out of 5
by DebA - Posted on 05 June 2024
As a family we have just joined Much Birch surgery having moved to the area. Always nervous about new Doctors experiences but this one is efficient (registered quickly and with little fuss) professional and the doctor we saw was outstanding. She took the time to understand the issue, listened and her advice was empathetic and extremely helpful. I would highly recommend and thank you.
Visited June 2024
Much Birch Surgery has not yet replied.
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Geoff Green - Posted on 05 September 2023
Like so much of the NHS, Much Birch Surgery has to contend with staff shortages. They do this with maximum dedication, friendliness and courtesy.
Visited September 2023
Review titled Much Birch Surgery
Replied on 06 September 2023
Many thanks for taking the time to make your kind review. We do work very hard at Much Birch to ensure all patients receive the best possible support and care when they need it most. I will pass your comments on to our team.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
30 day wait for a brief telephone appointment! I cannot imagine how this long a wait is necessary. It is a one minute call to get a repeat prescription approved. Thirty days.
Visited July 2023
Review titled Much Birch Surgery
Replied on 28 July 2023
Thank you for your feedback. Our reception team work very hard to ensure patients are given an appointment, suitable for their needs, as soon as possible. I apologise that you are having to wait a while for a telephone appointment. It is difficult to respond to an anonymous review regarding the length of wait without more information. Some of our clinical team are taking holiday at the moment which may have compounded matters, especially if you only wish to speak to one person. Please feel free to use the online consultation function on our website which will be reviewed by a clinician within 2 working days.
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Review titled Inefficient, entitled staff
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2023
Pharmacist is rude and prickly, a typical jobsworth individual. Their 'need' for five working days to fill out a repeat prescription would be hilarious if it weren't so depressing, inconvenient and absurd.Who's paying for whom?
Visited April 2023
Review titled Much Birch Surgery
Replied on 05 May 2023
Thank you for your feedback. We apologise that you feel frustrated with our request for 5 days noticed when ordering repeat medication. Unfortunately due to fluctuating national shortages n some types of medications and staff shortages within our dispensing team, we are not currently able to fill prescriptions within a faster timeframe. This information is clearly stated on our website and on the prescriptions themselves. If patients have given consent for us to message them using their mobile details, we can let you know when your medication is ready to collect.