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Mount Road Surgery

110 Mount Road, Gorton, Manchester, Greater Manchester, M18 7BQ

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Reviews

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  1. Review titled Poor Reception.

    Rated 1 star out of 5

    by Anonymous - Posted on 07 July 2023

    The reception staff at this practice are a nightmare. It's almost impossible to get an appointment with a GP. Their first response to any ailment is "Go to A & E." Regardless of what is ailing you. they make you jump through hoops just to get a phone consultation, and getting a face-to-face with a doctor just isn't going to happen. I have several steadily worsening issues, and I'm loathe to even try to get help from my GP because getting past the reception staff is too much of a chore.

    Visited July 2023

    Report as unsuitable

    Review titled Mount Road Surgery

    Replied on 07 November 2023

    Dear Patient, Thank you for taking the time to provide feedback about our Surgery. We apologise that you feel your experience with us was poor. Unfortunately we only have a certain amount of appointments available per day and if we have no availability remaining at the time of your call our Receptionists are trained to look for appointment availability in other local practices or sign post you to other services of care like NHS111 or A&E. We are always looking of ways to increase our access and recently have increased our triage calls as we have been able to secure additional paramedic appointments. Unfortunately not all demand can be met on site but we hope our improvements will help any future contact you have with us. Kind regards, Victoria Bolton Practice Manager Mount Road Surgery

    Report as unsuitable

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