Mount Chambers Medical Practice
92 Coggeshall Road, Braintree, Essex, CM7 9BYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Rude and Unempathetic Reception Staff
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
I had a been diagnosed with Breast Cancer and had a recent surgery. I have been queueing for few days and could not get through due to the long telephone queue and when I get through been turned away for a telephone appoinment to speak to my GP the only explanation that you get is that they do not have any appoinment available. The receptionist answering the call has been very abrupt and unempathetic saying that they have got a lot of people with the same case as I am that won't be able to get an appoinment. She did not even suggested that I could be seen by another GP or a nurse practitioner until I told her that I have been in pain and would like a bit of empathy. If the suggestion of being seen by another GP or nurse practioner was suggested beforehand then it wouldn't have been a problem. She was very rude without an inch of compassion and empathy. I am wondering how Mount Chambers surgery recruit and train their reception staff and how their booking system works. Coz it does not reflect the shared values of all NHS organisations - Working together for patients, respect and dignity, commitment to quality of care, compassion, improving lives, and that everyone matters. I am hoping that the Practice Manager and the GP partners will look into this ongoing problem.
Visited March 2024
Review titled Mount Chambers Medical Practice
Replied on 29 August 2024
Dear Anonymous, Thank you for your feedback. This matter has been addressed with reception staff by the Practice Manager and we apologise fir any upset which was caused.
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Review titled Disappointed
Rated 3 stars out of 5
by Sandy Nunn - Posted on 04 January 2024
I've been trying to get through on the phone for the last week to get an appointment for a Cortisone injection, only to be told that a lot of Staff and Dr's are off sick..then told to please book on the Patches app...go on that and it say's it's closed and unavailable...how do I get through then?????
Visited January 2024
Review titled Mount Chambers Medical Practice
Replied on 29 August 2024
Dear Ms Nunn Thank you for your feedback. This was only a temporary problem due to a high level of sickness. We can assure you that although the telephone lines are still very busy due to volume, you can now access PATCHS if you do not wish to hold. Kind Regards, Mount Chambers
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Review titled 5 day week
Rated 1 star out of 5
by General P ublic - Posted on 05 August 2023
Why is this practice not open at the weekend? It is nigh on impossible to get an appointment to see anyone unless you are unemployed, retired or work night shift. Even when you manage to get an appointment it sometimes so far off as to render it useless
Visited August 2023
Review titled Mount Chambers Medical Practice
Replied on 29 August 2024
Dear Patient, Thank you for your feedback. Appointments are available on Saturday's at The Livewell Hub. Please ask the receptionist if you would prefer a Saturday appointment. Many Thanks, Mount Chambers
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Review titled Disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 10 February 2023
Now point blank refusing to book advance appointments. Instead appointments are given out each morning and people are required to ring first thing and hope for the best.
Visited February 2023
Review titled Mount Chambers Medical Practice
Replied on 11 February 2023
Dear Patient, Thank you for your feedback to allow us the opportunity to respond. We do book appointments in advance and have a variety of ways you can access appointments, either by telephone, online once registered and via our new PATCHS system which allows you to also communicate online with the surgery. Details of this can be found on our website. If you would like me to look into your specific problem then please send an email to admin.mchambers@nhs.net. Practice Manager