Moss Grove Surgery
15 Moss Grove, Kingswinford, West Midlands, DY6 9HSContact details and opening times
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Reviews
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Review titled Doctors good but front line staff lack empathy
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2022
Very difficult to get an appointment, website only available for a few hours each day, even though it states open longer, was told they have to close it as they are too busy. Needed an urgent appointment and receptionist just said nothing available, no empathy, didn't try to help at all, just a matter of fact. Told to try 111 which we did, and they were actually very good. They sent an urgent referral back to the doctors, phoned 30 mins later and miraculously the doctors had several appointments face to face or by telephone which they didn't have earlier. Doctor phoned antibiotics prescribed, all sorted, that could have been done hours before without the hassle and upset.
Visited December 2022
Review titled Moss Grove Surgery
Replied on 28 December 2022
Hi anonymous, If you'd like to contact me at the surgery we can discuss our access. We only have limited recourses, we have a certain number of appointments available, whether via our website or phone. Once these are gone they are gone. We don't have any more resources to add anymore appointments. 111 have a few appointments for their use only to speak to a Doctor. Im sorry you found our receptionists lacked empathy, there job is to help patients and they often can't do that as we have no appointments. Its not their fault and its not the surgeries fault. As I said as the beginning of my reply, if you'd like to contact me and speak to me about this ill explain it again. Deena Woodhall Practice Manager Moss Grove Surgery
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Review titled Gone downhill
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2022
What has happened to moss grove surgery? It used to be a great surgery. Phone lines are always busy and the online forms can only be done in a morning. Half the time the doctor forgets to give the option to respond to their message which means you have to go through all the questions on the online form again and that's only if the website is open.
Visited November 2022
Review titled Moss Grove Surgery
Replied on 18 November 2022
Hello We at moss grove Surgery are really sorry you have such an experience trying to contact us. Demand has doubled over the last 2 years, but our recourses have not. We monitor access weekly. In the last 2 years we have employed 5 new admin staff and 7 new clinical staff, however demand is vast and that's why the website has to shut early or that you have to wait for a long time on the phones. Access is a national concern in all GP Practices. We do appreciate your feedback. Deena Woodhall Practice Manager Moss Grove Surgery
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Review titled Excellent service
Rated 5 stars out of 5
by Greig wilson - Posted on 13 September 2022
Just wanted to say thank you for seeing me today. Emailed in the morning and was seen at 07:50 . Didn’t realised you opened that late!
Visited September 2022
Review titled Moss Grove Surgery
Replied on 22 September 2022
Thank you Mr Wilson for taking the time to comment and for your positive words. On a Tuesday evening we are open to 8.30pm. We have nurses, health care assistants, Doctors and urgent care practitioners available. You still book in the same way. Thank you again Deena Woodhall Practice Manager Moss Grove Surgery
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Review titled Can't leave a question for the Dr on the website
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2022
Hi. I run a shop so wanted to ask a question of the Doctor outside of shop hours and because it wasn't urgent and I couldn't phone the surgery during shop hours. (It was the Queens Funeral) Found your website access is closed, Why ? the whole idea of web site is that you Can access outside of normal opening hours. !!! Patients should be able to request help especially out of hours, knowing that their contact will be looked at when the surgery is open again !!! Get It Sorted & Accessible to patients All of the time !
Visited September 2022
Review titled Moss Grove Surgery
Replied on 06 October 2022
Dear anonymous, we are unable to 'get it sorted' as you have suggested. We are not a 24 hour a day 7 day a week service. The NHS has alternative services for patients who need help outside of our opening times. We have limited resources, as does all NHS services and so we have to limit the time our website is open. Pre covid Moss Grove Surgery had 2000 contacts a week and now demand has risen to 4500 contacts a week. We are unable to have our website open continuously and so to keep all patients safe we have to limit the time it is open for interactive contact. Deena Woodhall Practice Manager Moss Grove Surgery