Montague Medical Practice
Fifth Avenue, Goole, North Humberside, DN14 6JDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled helpfull nurse
Rated 4 stars out of 5
by Kerry Bannon - Posted on 19 March 2024
The nurse was lvly not judging and very helpfull exami ed me weighed me sat and listned made me an appointment with tge doctor; felt at ease could talk to her easiky
Visited March 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am pleased you had a positive experience with the practice nurse. I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled Investigating Asthma
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2024
The nurse explained what was happening and went through what the next steps would be. I was happy to do what was advised and further appointments made with no problem. Very understanding, patient and thorough
Visited March 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am pleased you had a positive experience with the practice nurse. I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled No problem getting an appointment the same Day
Rated 5 stars out of 5
by Sarah Johnson - Posted on 23 March 2024
Seen and sorted in the same Day by a lovely Doctor new to me. Didn’t rush and asked lots of questions and helpful advice given for my condition.
Visited March 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am pleased you had a positive experience with one of our GP's. I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled Rude and insulting.
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2024
I attended an appointment to seek help to manage my ADHD because it was starting to make me feel really sad and make every day life a struggle. I was told to “Write a list” and to “Try harder” by a doctor who has no understanding of neurodivergence. This response is rude and insulting. I left the surgery feeling worse. I’ve struggled ever since but I don’t feel confident seeking help now I know what their attitude towards it is.
Visited March 2024
Review titled Montague Medical Practice
Replied on 12 August 2024
Dear Patient. Thank you for taking time to provide your feedback. I am sorry you had a negative experience with the doctor when you visited the surgery in March. In order to understand your experience and investigate further, please do not hesitate to contact me at the practice. Thank you, Amanda, Practice Manager
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Review titled Good service
Rated 5 stars out of 5
by Stephen Batty - Posted on 14 March 2024
Attended with back issues. Was seen by practice nurse and physiotherapist. Both were very helpful and I hope the advice they have given me rectifies my back problems.
Visited March 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Dear Mr Batty. Thank you for taking the time to leave a review. I am pleased you had a positive experience with the practice nurse and the physiotherapist. I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled No communication
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2024
Had to attend with a lesion on my back .Was told it could be cancer. Was told to photo them and send them by a link to them. Asked a few days later if they had been received and they looked and said no so sent them again to be told they had been received but the medical practitioner dealing with it was away due to an bereavement. So made another appointment to see a doctor to be told by them that the photos taken by my phone were no good that they had to be taken by a special camera that only one nurse did them and she wouldn't be in until two days later..then the said nurse came through to call a patient..when asked if she could possibly take the photos while i was there was told not possible. I will have been two weeks in this limbo then I have to wait for the photos to be seen by a specialist..could be said I'm not happy.
Visited March 2024
Review titled Montague Medical Practice
Replied on 10 April 2024
Dear Patient. Thank you for taking the time to provide your feedback. I am sorry on this occasion we did not manage to provide you care in line with our current protocols. I hope that a referral has now been made to the hospital and you will be seen accordingly. If you would like to discuss any aspects of your care please do not hesitate to contact me at the surgery. Thank you, Amanda, Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Lee - Posted on 26 March 2024
Doctor & were staff brilliant. The doctor was very clear in explaining what my problem was. Felt really assured.
Visited March 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Dear Lee. Thank you for taking the time to leave a review. I am pleased you had a positive experience. I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 March 2024
Phone up and got to see a doctor same day giving me drops for an on going ear infection I have seen a lot of specialist doctors but still haven’t got it sorted out and it’s been going on for quite a number of years now it clears it up and before long it’s back again
Visited March 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am pleased you had a positive experience. I will pass this onto the practice team. Thank you, Amanda, Practice Manager
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Review titled Good service under very difficult circumstances
Rated 4 stars out of 5
by Wayne - Posted on 06 March 2024
Considering the constraints and work load, this surgery performs well. Reception are as helpful as they could possibly be and you know they will do what the can. Pharmacy are also very helpful and avoid you seeing a doctor unnecessarily. On a serious medical issue, I was promised a call back a week earlier, and did not get it, thus the necessity to speak to the doctor. The doctor was his usual helpful self and dealt with it very professionally. I could have been spared the worry, had I received a phone call. Also, once again Oncology at Grimsby do not share any results, necessitating additional time and visits to haematology. The doctor I see, is a really good and helpful doctor, but it seems the pressure of work makes his job difficult.
Visited March 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Dear Wayne. Thank you for taking the time to leave a review. I am sorry to hear you did not receive a phone call back from one of our clinical staff when you should have done. If you would like to discuss this further please contact me at the surgery. I am pleased that overall you had a positive experience. Thank you, Amanda, Practice Manager
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Review titled Really good
Rated 4 stars out of 5
by Kerry Bannon - Posted on 21 March 2024
Helpfull listned to me ws kind gave me advice and some meds to help examined me thoroughly she was very understanding
Visited March 2024
Review titled Montague Medical Practice
Replied on 02 April 2024
Thank you for taking the time to leave a review. I am pleased you had a positive experience. I will pass this onto the practice team. Thank you, Amanda, Practice Manager