Modality Partnership (Hull)
Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NTContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Modality Partnership (Hull).
Reviews
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Review titled Wonderful service
Rated 5 stars out of 5
by Cath Murdoch - Posted on 20 February 2023
I have visited the West Hull Health Hub Calvert Lane several times this year for consultations and treatment. The nurses and reception staff are professional, kind and understanding. In particular I would like to thank the GP who has seen me.The GP is absolutely wonderful and I am so grateful for the help which I have been given.
Visited February 2023
Review titled Modality Partnership (Hull)
Replied on 07 March 2023
Dear Cath Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Disgusting practice
Rated 1 star out of 5
by David - Posted on 17 January 2023
I waited three years for an appointment. I live 37 minutes away from the clinic.I gave myself 1hr 10 minutes to get there .arrived late called before being late to explain my situation but no answer left message not relayed. So they choose to not see me !! Then have the audacity to say I was aggressive and threatening when asking about their decision. My mind is blown .I got a call after which I never asked for once I’d told them I’d be complaining to harass me and say they would be banned from there practice..it’s laughable if I hadn’t waited three years for it !!!
Visited January 2023
Review titled Modality Partnership (Hull)
Replied on 16 February 2023
Dear David, I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Diabolical service!
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
We are all paying national insurance to fund a private organisation, which delivers such a poor service, that if it was funded privately, would be closed down tomorrow! Can’t get through on the phone and when you do it’s utter chaos and poorly run! Absolute joke of a company! Worst thing the NHS has ever done. Turned local doctors surgery into a call centre. Sick to death of trying to deal with them. When did suck a poor level of service become acceptable in the developed world. Appalling!
Visited December 2022
Review titled Modality Partnership (Hull)
Replied on 12 January 2023
Dear patient, I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our care navigation team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Impossible - hull
Rated 1 star out of 5
by Nathan - Posted on 19 December 2022
Absolutely impossible to get through, or even be put into a queue, and the odd occasion you do get through you are fobbed off with “send photos” rather than been able to see a gp in person. Doctors are now using Covid as means to be lazy! The treatment you receive is incorrect, ‘care navigators’ give bad information and are clueless how to read blood results! Massively needs improving and changing! Apparently no appointments available but at any given point you enter the doctors surgery there is never more than 1 person in the waiting room. Investigation into diadem surgery (hull) needs to happen!
Visited December 2022
Review titled Modality Partnership (Hull)
Replied on 22 December 2022
Dear Nathan I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Ridiculous NHS service at bellingham green
Rated 1 star out of 5
by Chris hazle - Posted on 06 December 2022
I arrived at this surgery at 07:30 this morning to make a doctors appointment but everyone in the queue were told you can't see a doctor no more but I can wait in the waiting room for a doctors phone call. I find this a complete joke.
Visited December 2022
Review titled Modality Partnership (Hull)
Replied on 07 December 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled good service
Rated 5 stars out of 5
by janine kay - Posted on 07 December 2022
over the last couple of months i have used the service and have seen a vast improvement,from the phone call to receptionists and the nurses..I have been treated with respect and understanding and as afirst contact reception has improved 100%
Visited November 2022
Review titled Modality Partnership (Hull)
Replied on 16 December 2022
Dear Janine Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Brilliant service today.
Rated 5 stars out of 5
by Pat Wilson - Posted on 08 November 2022
I rang the practice, stating not sure whether necessary to see doctor and outlined symptoms. The Care Navigator texted me a link to send photos showing symptoms. Within an hour and a half of my call, a GP had reviewed my case and a prescription was waiting for collection at my nominated pharmacy. I couldn't have asked for better.
Visited November 2022
Review titled Modality Partnership (Hull)
Replied on 10 November 2022
Dear Pat Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team