Mirfield Surgery
287 Kitts Green Road, Birmingham, Birmingham, West Midlands, B33 9SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great team very helpful
Rated 1 star out of 5
by Dean hunt - Posted on 24 October 2024
Yes I had issue with me leg for last 4 years my solicitor and insurance company needed my medical records to finish my claim the lady was very helpful and resolved my problem but sending my records straight over save me a lot of hassle tanks to the team at Mirfield
Visited October 2024
Review titled Mirfield Surgery
Replied on 31 October 2024
Dear Dean, Thank you for taking the time to leave the Practice a positive review. Kind regards Frankie Patient Experience Team
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Review titled Not impressed
Rated 3 stars out of 5
by Anonymous - Posted on 19 November 2023
I pay monthly for my prescriptions and order them to be delivered. For the last 2 months this has not happened. Awaiting GP approval. Ring and cant get through. Havent seen my gp for 3 years. Out of hours now refuse to see me stating you need a check up with your own gp. Funny that.... no appts.
Visited November 2023
Review titled Mirfield Surgery
Replied on 05 December 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Rubbish practice
Rated 1 star out of 5
by Carol tuckey - Posted on 08 November 2023
Was supposed to have phoned me this morning and nobody rang I have tried ringing this afternoon and they are not answering the phone I am waiting for test results to see if I am diabetic they tell me they can’t get in touch with me but they have correct no and can phone me when vaccines are due but not for test results
Visited November 2023
Review titled Mirfield Surgery
Replied on 05 December 2023
Dear Carol I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Swift and efficient service
Rated 5 stars out of 5
by PAUL BRACHER - Posted on 31 January 2023
At 11.30am on 21st Dec I phoned for an appointment for a sudden and reasonably urgent issue. I was immediately given an appointment for 7.30pm that same day - admittedly not at Mirfield surgery but at another local surgery, which I thought was fair enough. I was very well received at that surgery and immediately put on a course of antibiotics. Before New Year, Mirfield asked me to visit them to provide certain samples. Following this, I was given an appointment to see my doctor to discuss matters. Everything was clearly explained and he referred me to specialists at Hospital. I was asked to provide another sample. Following these results, my doctor phoned me to talk about these results and also again to talk through matters generally. By now, the hospital had phoned and had given me a speedy appointment as well. All in all, I could not have wished for better service from Mirfield or the hospital. This also follows on from a very positive experience when I phoned on behalf of a house guest in summer 2022. He was given a call by a doctor within 2 hours of my call and, following that, was invited to visit the doctor immediately for examination. Swift, personable and efficient service on both occasion.
Visited January 2023
Review titled Mirfield Surgery
Replied on 30 October 2023
Dear Paul Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Can never get appointments when needed On phone over an hour to be told no appointments ( won’t offer an different day and time) Practice needs closing
Visited January 2023
Review titled Mirfield Surgery
Replied on 30 October 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You can also request an appointment by attending the Practice reception from 8am or using our online option Kind regards Patient Experience Team