Millennium Medical Centre
121 Weoley Castle Road, Weoley Castle, Birmingham, West Midlands, B29 5QDContact details and opening times
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Reviews
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Review titled No reply communication
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2024
Trying to get through for 1 hour 15 mins, when I eventually got through I was told there were no appointments available for that day! So I did 111 online, got a call back within 15 mins. Dr informed they would pass my details back to the surgery for a GP to call me that day. GP called & questioned if I had tried other alternatives medication, which I had. I was then asked to send images electronically & Dr said they would look at & get back to me. Two days on & I am still waiting for the Dr to get back to me. Makes me wonder what is the point! Very rarely do I contact the surgery, but now I feel it's a waste of time.
Visited October 2024
Millennium Medical Centre has not yet replied.
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Review titled Unbelievable
Rated 1 star out of 5
by Sharon - Posted on 23 July 2024
Order repeat prescription on Fri, chemist said it hadn’t gone over to them so I went to surgery they told me chemist hadn’t ordered it, when at surgery one receptionist was seeing to another patient and receptionist no2 was sat there just chatting to another member of staff, whilst standing in the queue I decided to phone surgery only to find no phones ringing and yet I was no.11 in the queue, when I raised this with the receptionist she said their phone don’t ring and she said she was dealing with a patient so when I asked what the other receptionist was doing she said she was busy, I said she didn’t look busy to me chatting & laughing with her works colleague, she said she didn’t know. I asked if the phones don’t ring how do they get answered she stumbled on her words not knowing what to say and then said someone out the back answers it 🤦♀️. She got my prescription done and although not happy I’ve left went to the chemist, I raised the query about they ordering my prescription and they called me into the side room to show my prescription had actually been ordered but the surgery just had t done it.. I am so baffled all I want someone to do is tell me and everyone how the telephones work at the surgery..before I came to the surgery I rang up and I was no.7 in the queue it took me 18 mins to drop to no.6 now I understand no one is answering the phones only every now and again, the other day I rang was no6 and took me 47 mins to get answered .. something is clearly not work, so could someone explain how it all works,
Visited July 2024
Millennium Medical Centre has not yet replied.
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Review titled Customer Service Executives not really helping
Rated 2 stars out of 5
by Benzily George - Posted on 01 May 2024
An small incident I need to share ie today 01.05.2024 I called up the millennium medical centre for an appointment with doctor for my twins 3 yrs old since 08.30 am onwards I couldn't reach out line engaged and luckily I reached the voice mail on queue 11 from 08.45 pm onwards and waited till reaching my queue by 08.57 am an executive picked up the call I informed about an appointment required for my twins since they were having fever reaching 38.5 last night onwards ( 30.04.2024 ). Instead of helping or giving out for a chance she replied all appointments fully booked and she's sorry for today .Fate I couldn't get appointment for my babies made almost 24 tries to reach the medical centre My advice is we all having trust in medical centres when reaching out where it's not at all happening this is not my ist time as well
Visited May 2024
Review titled Millennium Medical Centre
Replied on 28 October 2024
Dear Mr Benzily George Thank you for your response. We are sorry that we did not meet your expectations when you contacted us to request an appointment. You may be aware of news in the press that GP practices are experiencing unprecedented demand for their services. Although we would prefer to meet all of the requests we receive for appointments, due to the demand, this is not always possible. Our priority is to see patients safely, and this means that once the appointments are saturated, the doctors are unable to continue accommodating additional patients. Patients are able to access other GP services in such instances. The local urgent care centre provides face to face and telephone appointments, as does our extended access service. Please contact reception for contact/booking details for these services. We would also recommend that you download the NHS App which will enable you to book appointments and order repeat prescriptions online. This will remove the need for you to phone the practice meaning you will avoid the queue. If you would like to discuss your concerns in more detail, please contact Karen Woodley, Practice Manager or Gail Stone, Senior Receptionist on 0121 427 5201.
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Review titled Terrible service
Rated 1 star out of 5
by Nigel Lacey - Posted on 05 April 2024
50 times i phoned before being placed in a queue only to be told there were no apppointments left. No joke. Answering machine says dont visit the practice to make appointments then i was told to turn up at 8.15 and queue to make an appointment 🤷♂️.They make you go back next day for a sick note, instead of just doing it there and then and make you hang around while they decide to produce at their convenience🤬. I think they like wasting your time. Reception staff and doctor are rude and act with impunity like nobody can touch them. It'll leave you seething. Avoid the place if you have an alternative.
Visited April 2024
Review titled Millennium Medical Centre
Replied on 27 July 2024
Dear Mr Lacey Thank you for your response. We have had a face to face discussion regarding your concerns, and we have discussed the unprecedented demand at the practice and in the NHS at the moment. I recall that we did provide you with an appointment on the day in question, which you attended and were very grateful for I also provided you with various options for accessing GP appointments, which I will list again now: Our telephone lines can be at full capacity during peak times. We are actively encouraging patients to use the NHS App, where you can book/cancel GP appointments and order repeat prescriptions. Face to face and telephone GP appointments are released throughout the day, and some are bookable in advance. Using the NHS App is more flexible for patients, as you can log on at any time. Any available appointments at the time will be displayed. You also have the option to book appointments in advance at our extended access hub based at College Green Surgery. These appointments can be for telephone or face to face consultations. The appointments have to be booked by our receptionists, so it is advisable to contact reception at quieter times during the day to book an appointment in advance at College Green. The appointments are held between 6.30-8pm Monday to Friday, and 9-5pm on Saturday. Another option to access GP services is to download the LIVI App. LIVI provide video GP consultations, and the doctors have access to your records (with your consent) which enables them to write prescriptions and create referral letters if needed. Of course, you still have the option to attend the practice to book an appointment at reception. I hope this information has provided you with various options for accessing GP appointments. Following our discussion and my subsequent letter to you, I consider this matter closed. However, if this is not the case, please contact Karen Woodley, Practice Manager on 0121 427 5201. Thank you
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Review titled cant get through
Rated 2 stars out of 5
by tina miller - Posted on 23 April 2024
need to book appointment for husband. called over 150 times this morning and cant get through to be put in the queue due to high volume of calls. how can this be the same every day i call and try ???????
Visited April 2024
Review titled Millennium Medical Centre
Replied on 27 July 2024
Dear Tina Thank you for your response. We are currently experiencing ongoing unprecedented demand for our services. Our telephone lines can be at full capacity during peak times. We are actively encouraging patients to use the NHS App, where you can book/cancel GP appointments and order repeat prescriptions. Face to face and telephone GP appointments are released throughout the day, and some are bookable in advance. Using the NHS App is more flexible for patients, as you can log on at any time. Any available appointments at the time will be displayed. You also have the option to book appointments in advance at our extended access hub based at College Green Surgery. These appointments can be for telephone or face to face consultations. The appointments have to be booked by our receptionists, so it is advisable to contact reception at quieter times during the day to book an appointment in advance at College Green. The appointments are held between 6.30-8pm Monday to Friday, and 9-5pm on Saturday. Another option to access GP services is to download the LIVI App. LIVI provide video GP consultations, and the doctors have access to your records (with your consent) which enables them to write prescriptions and create referral letters if needed. I hope this information has provided you with various options for accessing GP appointments. If you require further information, please contact Gail Stone, Senior Receptionist or Karen Woodley, Practice Manager on 0121 427 5201. Thank you
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Review titled Extremely rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
After trying to get through to get an appointment since 9am in the morning I finally got through after 45 minutes only to be told there was no appointments/call backs left today, after I explained I had a confirmed urine infection. The receptionist said I am sorry they are all gone, I explained I could not be left to wait until tomorrow with an infection and she managed to get me a call back! once she had taken my name she then put the phone down without saying goodbye. She made me feel sorry for being ill. Extremely poor service.
Visited June 2023
Review titled Millennium Medical Centre
Replied on 31 July 2023
Dear Patient Thank you for your feedback. We are sorry that you have had a negative experience when contacting the practice. It is reassuring to know that you received medical attention on the day that you contacted us. However, it is disappointing to hear that you were unhappy with the receptionist's manner. With this in mind, would you kindly contact the practice manager to discuss your concerns, which will then enable us to look into the matter further . Thank you. Karen Woodley, Practice Manager
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Review titled Excellent work
Rated 5 stars out of 5
by Chris - Posted on 28 June 2023
I have been a patient at this GP practice for many years, and I have always been very happy with the care I have received. I have multiple health issues, and the doctors and nurses have always been very understanding and helpful. They have taken the time to listen to my concerns, and they have always been able to provide me with the care I need. I particularly appreciate the fact that the practice is always quick to reply to requests via the NHS messaging.
Visited June 2023
Review titled Millennium Medical Centre
Replied on 31 July 2023
Dear Chris Thank you for your positive comments which the team were pleased to receive. We appreciate your feedback regarding the online messaging service, and we are pleased that the service works well for you. We look forward to providing you with an ongoing high standard of care. Karen Woodley, Practice Manager On behalf of the Practice team.
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Review titled Dreadful
Rated 1 star out of 5
by Chris Mitchell - Posted on 05 April 2023
It's now been 6 days trying to get an appointment. The practice hours are apparently 0800 onwards each day and yet despite telling patients to call between 0800-0900 for an appointment, the phone message says 'the practice is now closed until 8am' - up until 0815 each day. From 815am - their system is overloaded and yet they are taking on more patients... Yesterday I finally got through after 30 mins in a queue. The practice called me back just before 1150 and hung up after 1 ring. The phone was right next to me and I couldn't physically have answered any faster. I called back immediately and was number 5 in the queue for 22 mins... What kind of appointment call takes 22 minutes? I was then No 4 in the queue for 5 minutes and then straight to an answer which went 'Millenium Medical Centre Hello?' - in the 1 second it took to respond the call was closed by the person who answered. I appreciate that their is pressure on the National Health Service but how many elderly, desperately worried or desperately sick patients have just given up? Isn't your GP supposed to be the first line of 'care'? Interesting that within minutes of my posting a factually accurate review that the surgery then called me 11 times in a minute - but I was so upset and angry I couldn't bring myself to even engage with them. They even sent me a rude text message saying they had tried to call me 11 times but it had gone straight to answer phone - as if I was some guilty party; it's frustrating when people don't answer the phone or refuse to engage meaningfully isn't it? The arrogance of how they treat people is truly astonishing. We are clearly just income rather than people. I can't take a day off as I don't get paid if I don't work - and these are very hard times for people earning less than a Doctor's salary. I spent most of the night in pain and in a terrible mental state - and I just don't know what to do anymore. 111 just tell you to go to your Doctor or Accident and Emergency. It seems neither are options anymore as I cannot trust a practice that treats it's employers (yes it's patients do in fact employ them) so incredibly badly. Where has it gone so wrong? A completely impersonal and disrespectful service when people who are sick so desperately need patience, understanding, respect and privacy. How many Doctors and Receptionists does it take before an acceptable level of care can be achieved? Genuinely I have never felt so utterly powerless in my life.
Visited April 2023
Review titled Millennium Medical Centre
Replied on 31 July 2023
Dear Mr Mitchell Thank you for your response. There are tremendous pressures in general practice locally and nationally, with demand far exceeding capacity. This can have an impact on response times. We are sorry that you found our attempts to contact you several times unsatisfactory. However, in addition, we did offer to arrange an appointment at a time suitable to you. There are several options available to patients to consult with a GP, including face to face, telephone and video consultations, as well as Practice Nurse and Pharmacist consultations. Your response is quite detailed and cannot be fully addressed here. Therefore, would you please contact the practice manager to discuss your concerns. This will also enable us to advise in detail regarding appointment options that are available to you. Thank you. Karen Woodley Practice Manager
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Review titled Excellent standards of service
Rated 5 stars out of 5
by Anonymous - Posted on 06 May 2023
This is the best practice around, all the Doctors are approachable and interested in monitoring and providing the best care and attention. The reception staff are worth their weight in gold
Visited March 2023
Review titled Millennium Medical Centre
Replied on 31 July 2023
Dear patient, Thank you for your positive feedback which the practice team were pleased to receive. We look forward to providing you with an ongoing high standard of medical care. Karen Woodley, Practice Manager On behalf of the team at Millennium Medical Centre
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Review titled Next to impossible to get booked for appointment.
Rated 1 star out of 5
by Chime Emmanuel - Posted on 29 December 2022
Unable to get a booking appointment via 8:15am call in. It is next to impossible and it's putting my family's health in jeopardy. I have called several times and we are new to the country. I do begin to wonder wether there's another way one can get booked.
Visited December 2022
Review titled Millennium Medical Centre
Replied on 12 February 2023
Dear Mr Emmanuel Thank you for your comments. We are sorry that you have found it difficult to access an appointment at the practice. Unfortunately, we are currently experiencing unprecedented demand for our services, as are most GP practices, and demand is outstripping capacity. In order to manage the demand and to provide additional options for our patients, we do have other care services available at the practice which may be helpful to you, including the practice pharmacist and practice nurse. The local walk-in centre is also available to provide medical advice from 8am to 8pm seven days per week. We also have GP, nurse and Healthcare assistant appointments available at our local extended access hub. We also work with LIVI, who can provide video consultations. We apologise if all options were not explained to you. If you would like to discuss your concerns further, or would like further information regarding the advice provided above, please contact the Practice Manager on 0121 427 5201. Thank you.