Mile Oak Medical Centre
Chalky Road, Portslade, Brighton, East Sussex, BN41 2WFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Miss Cheyenne Borrett - Posted on 24 June 2023
I have just watched a video on how the coil is inserted and in the comments alot of women where saying about horrible experiences, so I just wanted to say thank you to the nurses that fitted my they where so kind and reassuring and made me feel comfortable with such a private area that could make any women feel uncomfortable to have that done. Also it made me think, and every time I've been for me or my daughter we have always been delt with with care and consideration and ways mad me feel comfortable and happy. So thank you. Xx
Visited June 2023
Review titled Mile Oak Medical Centre
Replied on 28 June 2023
Thank you so much for taking the time to leave such a positive review. I am so please that you have felt comfortable and happy when attending the practice. Your feedback will be passed onto the whole team Kind regards, Dr Chloe Webber
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Review titled Almost impossible to contact by telephone
Rated 1 star out of 5
by Kevin - Posted on 04 May 2023
I called at 4:45 to get some test results, I was number one in the queue as soon as I got through but it still took 24 minutes for the phone to be answered! It is almost impossible to contact the practice by telephone. New phone system but same old problem, maybe its not the phone system thats the problem?
Visited May 2023
Review titled Mile Oak Medical Centre
Replied on 05 May 2023
Dear Kevin, I am sorry to hear that you have had a negative experience. Our receptionists work hard to assist patients who contact the surgery. In addition to answering the phones, they also have to help patients attending the surgery in person and administration tasks and contacts from other health care providers. I hope that they were able to help once your call was answered. MOMC
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Review titled Extremely helpful reception staff
Rated 5 stars out of 5
by Patricia - Posted on 05 January 2023
I want to say thank you for the help I received with difficulties around access to my records on SystemOnline. The problem was solved on the day and the receptionist phoned me to follow up after what was clearly a very busy day.
Visited January 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear Patricia, THank you for your feedback. I am pleased that we were able to help and hope that we are able to continue to support you. Regards, MOMC
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
I have always felt very valued, respected and listened to at this practice, and despite the pressures the NHS are under I have never felt rushed! I have moved away from the area and have just registered at a different practice, and just wanted to say a huge thank you to all staff, your care and service is deeply appreciated. Everyone has always been very kind and made me feel immediately comfortable and cared for. Thank you again for all of your wonderful care.
Visited January 2023
Review titled Mile Oak Medical Centre
Replied on 05 October 2023
Dear patient, THank you so much for your positive feedback. I am so pleased that you felt comfortable and cared for at Mile Oak Medical Centre. I hope that you feel equally listened to at your new practice. Regards, MOMC
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Review titled The system is totally broken
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
My daughter has just been discharged after 2 nights in Worthing aeu they thought she had meningitis and sent her home with infection of unknown origin. She's 20. The discharge note says urgent follow up with dr .... Except I can't get through the phone lines are not working. She has had a constant debilitating headache not alleviated by otc meds. She ended up having to go to aeu in the first place as she could not get a Dr face to face app and was told it was a viral infection. I have tried everything e consult is a total joke that takes time to answer questions only to be told sort yourself out at the end. The phone number to leave a message on the website doesn't work the link to leave an online message takes you to an error page and I phoned bang on 2pm to voicemail that all today's apps are booked. My daughter lives alone. What exactly should I do? As I said the system is broken!!!!
Visited January 2023
Review titled Mile Oak Medical Centre
Replied on 08 January 2023
We're so sorry that you have such difficulty getting an appointment. If your daughter has still not been reviewed please call at 830 on Monday morning and we will arrange for her to be seen that day. Unfortunately we have had a number of staff members who have had to take time as they have been unwell. Management team at Mile Oak Medical Centre.