Middleway Surgery
Middleway, St. Blazey, Par, Cornwall, PL24 2JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pointless app message
Rated 3 stars out of 5
by Caroline - Posted on 15 July 2024
Received a message strongly recommending I quit smoking, gee thanks for that. Maybe try following up on actually important stuff like referrals after tests, no? Thought not
Visited July 2024
Review titled Middleway Surgery
Replied on 22 July 2024
Sorry to hear that you were not happy with an app message. We would need to clarify if you mean the NHS app or Text Message as we only use the latter. We strive to support a healthy lifestyle with all of our patients who are smokers and apologise if you found this unsuitable. Please feel free to ask to speak to a manager and we would be willing to help resolve any issues you may have regarding referrals or tests. Thank you
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Review titled Incredible response time!
Rated 4 stars out of 5
by Cathy - Posted on 01 July 2024
On two occasions now I have used the on-line booking service for advice/appointment. I cannot believe the quick response and positive action I have received. A call back was received so promptly and an appointment secured very timely and effectively. After years of managing my health concerns/investment somewhat irresponsibly because of what felt like a ‘blockade’ to accessing advice and/or treatment I am feeling more ‘inclusive’ and hopeful - could be the opportunity to co manage my long term health a bit better. Simple little things can be pretty catalytic sometimes…Thank you!!
Visited July 2024
Review titled Middleway Surgery
Replied on 22 July 2024
Thank you so much for a positive review - we are very grateful. We do understand the pressure of time and getting things done quickly and we aim to do this as much as possible.
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Review titled Excellent practice
Rated 5 stars out of 5
by Becca - Posted on 17 April 2024
I transferred here from a different GP and I’m so very impressed with the service. Still need to request an appointment on line, but this is life now and we all need to adjust. I was sent a prescription within 2 hours of my request being put through. The lady on reception was extremely helpful and explained everything to me. She was very polite and had a great “can do” attitude! I believe I made the right decision transferring surgeries!
Visited April 2024
Review titled Middleway Surgery
Replied on 22 July 2024
Dear Becca, thank you so much for your positive review, we will be sure to pass the information on to our admin team. Claire - Practice Manager
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Review titled Awful service from reception
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
Moved here in April and have had problems with the receptionist since, she's very rude. Unhelpful. The chemist keep telling us reception had not sent over prescription, went to see the receptionist and she was blaming the chemist. I recommended using Par surgery if you live in St.blazey
Visited November 2023
Review titled Middleway Surgery
Replied on 23 November 2023
Dear Patient I'm sorry that you feel that you have been let down by the Receptionist. Unfortunately this is the first time I've heard about it. It would be useful if we could discuss further and learn from your experience, as we believe that one persons unhelpfulness on an occasion does not necessarily reflect the whole practice team and we may be able to rectify this so no-one else experiences a similar issue. Please contact me if you wish to discuss further. Claire Lawless Practice Manager claire.lawless4@nhs.net
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Review titled Great Surgery !
Rated 5 stars out of 5
by Peter Blatchford - Posted on 10 February 2023
I have been with Middleway Surgery all my life and have never had any reason for me to go to another surgery i have seen many changes of G.P.’s but each and everyone of them has been extremely dedicated to their job’s and the rest of the staff have always been polite and courteous all in all it’s an excellent Practice well worthy of a great review.
Visited November 2022
Middleway Surgery has not yet replied.