Middleton Park GP Surgery
Middleton Community Centre, 1st Floor, Middleton Park Avenue, Leeds, West Yorkshire, LS10 4HTContact details and opening times
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Reviews
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Review titled "No appointments for 2 weeks, please call back"
Rated 1 star out of 5
by Lee Foxall - Posted on 18 September 2024
This is the usual statement that is given whenever you ring this place. It may as well be part of the recorded message that you listen to before the receptionist answers (save their breath). The recorded message says ring after 10am for routine appointments, probably because they are too busy telling the people that ring up before 10am that they also have no appointments.... Just received a letter to go and see the GP about recent blood results, (obviously not that important if it can wait 2 weeks at least). I said I'm happy to have telephone consultation if that's easier; with it being routine. Stock answer received again you will need to ring up. Like people haven't got anything better to do than sit in a queue on the phone, to be told there are no appointments! I have a suggestion if its not important, don't send the letter out, oh wait that's a backside covering exercise isn't it....
Visited September 2024
Review titled Middleton Park GP Surgery
Replied on 18 September 2024
Good Afternoon Mr Foxall, Thank you for accepting my phone call earlier today. As per our discussion, please accept my apologies for our mistake which was made due to an error with the use of our booking system. I will ensure that all staff are competent in locating available appointments moving forward and I trust that this should be an isolated event. As a service we endeavour to offer an appropriate form of care to our patients at all times. This may be a GP appointment, an econsultation, or navigation to another appropriate service. Many thanks again for your understanding. Regards, Adam Bolton
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Review titled Absolutely disgusting / Reception staff asleigh
Rated 1 star out of 5
by Patrycja Tkaczyk - Posted on 03 September 2024
Rang in to book an appoitment (which I have done numerous times before) for my partner as he's having difficulties with his hand (loosing feeling in 3 of his fingers) . As he works away and is unable to call at 8am I did , per usual. I was denied to book an appointment for him, as apparently is discussing his medical history, put on hold multiple times without a warning, and the attitude that staff had was as disgusting as her tone of voice. She could not explain anything to me, to why she's denied booking an appointment, denied to help me with details how to complaint and gave me her name without. A surname. This is not the first time. This particular individual is absolutely disgusting and shouldn't be working on NHS GP Reception or should be seriously re trained, alternatively change her work place as she's giving bold expression she's not liking it there. After I called to another GP from the chain (Bramley Village) they didn't understand whi she would deny booking an appoitment in first place as the other staff stated is not discussing his medical record on any shape or form.
Visited September 2024
Review titled Middleton Park GP Surgery
Replied on 18 September 2024
Dear Patrycja, I am sorry to learn that you have experienced difficulty obtaining an appointment at Middleton Park Surgery. If possible, please may I ask you to contact the surgery directly to request a conversation with our Operations Manager who will be able to investigate your feedback directly with both yourself and relevant members of staff. Thank you for taking the time to raise this matter with us.
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Review titled No Appointments
Rated 1 star out of 5
by A Dyas - Posted on 28 May 2024
Joined this surgery after moving to East Ardsley and it has to be the worst surgery we have had. My son was diagnosed with flu by someone at the surgery when it was in fact severe tonsillitis when I called he could not be seen again by the practice even though they had diagnosed him wrong and told to use A&E or walk in centres, he ended up at a pharmacy to get antibiotics. Called for a routine appointment for my partner for end of may, told to call back in 2 weeks time when they release them, I did this to be told no appointments for the week how does that happen if not released??? I was fobbed off via e-consult regarding my long term condition and sent to pain management who do not deal with pain meds they just talk about pain and do online tutorials which do not help me with my pain at the minute which is impacting my daily home/work life. Total joke this surgery, I work in the NHS and will take my complaint to the ICB about how badly managed this surgery is.
Visited May 2024
Review titled Middleton Park GP Surgery
Replied on 28 May 2024
Dear Patient, thank you for taking the time to provide us with feedback. At the practice we always aim to act on feedback given by our patients as it's vital in order for us to learn and improve. In regard to your experience, I would like to apologise that you feel the care options provided were not sufficient. All of our clinical staff strive to provide a Gold Standard of care and if you feel this is something you have not received I am more than happy to look into this and highlight where we may be able to improve. When possible, please may you contact myself so this issue can be investigated as soon as possible. Contact details can be obtained by phoning the surgery 0113 256 3250 or requesting via email - bramley.villagesurgery@nhs.net Apologies again, Adam Bolton, Practice Manager.
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Review titled Unable to get an appointment.
Rated 3 stars out of 5
by Peter - Posted on 01 February 2024
Rather than trying to call at 8am for a same day appointment I tried to book an appointment online. The website had no appointments available for the next 29 days! I called reception and they confirmed the website was correct and no appointments are available for the next month. I opted for online diagnosis and ordering meds online.
Visited February 2024
Review titled Middleton Park GP Surgery
Replied on 05 February 2024
Dear Peter, Thank you very much for taking the time to leave a comment on NHS Choices. Whether positive or negative, all feedback that we receive is appreciated as it helps us in our efforts to provide the most effective service. We take on board your comments regarding the difficulty in getting an appointment online and for this we must apologise. We also appreciate your perseverance regarding your efforts to book without adding to our 8am demand. Moving forward, we have recruited extra clinical staff in order to ensure there are more appointments available and we are also transforming our e-consultation service to manage the additional demand brought on by its success and effectiveness. We hope to have the e-consultation service back up and running by the 12th of February. Once again, apologies for any inconvenience caused and should you wish to discuss this further please do not hesitate to get in touch at: middletonpark.surgery@nhs.net Yours faithfully, Adam Bolton Practice Manager
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Review titled Still can't get an appointment online.
Rated 2 stars out of 5
by Peter Oxley - Posted on 25 February 2024
After failing to get an appointment using the online system a few months ago and being told that more staff were being deployed to make more appointments available I mistakenly understood that this meant more appointments would be available! Just checked online and no appointments available for the next month and the system doesn't allow to see beyond this. It's either try the 8am scramble, which takes an hour until you get told to try online or call back tomorrow, or give up trying to see a GP at this practice.
Visited February 2024
Review titled Middleton Park GP Surgery
Replied on 26 February 2024
Good Morning Mr Oxley, Thanks again for your comments in regard to the surgery and our appointment availability. As highlighted previously, this is an area in which we are always trying to improve as we appreciate how frustrating it is when there is limited appointment availability. Although the face to face online appointments may have been booked by other patients, we do ensure our e-consultation service offers another option to patients. You can submit an e-consult by downloading our app 'Bramley Health' or by following the link: https://bramleyonline.co.uk/e-consult.php We will respond within 48 hours with an appropriate care pathway, this may be a prescription, a referral or a face to face appointment in an appropriate timeframe for that condition. Once again, I must apologise that you haven't been able to book an online appointment since your last feedback. If possible, please may you get in touch with the surgery directly at middletonpark.surgery@nhs.net as I would appreciate the chance to discuss your issues directly at a convenient time for yourself. Best wishes, Adam Bolton Practice Manager
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Review titled Bloods taken
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Short review as 1 minute experience: the person who took my bloods didn’t wipe my arm with alcohol as the protocols state, she didn’t wore gloves either. She dispatched me so quickly I didn’t had time to ask for my puncture site to be cleaned. The waiting room was empty so they weren’t extremely busy. I take bloods from people everyday at my job in the hospital and even there we manage to keep better hygiene. I will avoid getting any further tests in this surgery.
Visited January 2024
Review titled Middleton Park GP Surgery
Replied on 01 February 2024
Dear patient , All comments, whether positive or negative are taken on board by the practice team as we always endeavour to provide a positive and effective service. When possible, please may you contact the practice so that the issue surrounding your blood test can be investigated. Contact details can be obtained by phoning the surgery or requesting via email: middletonpark.surgery@nhs.net Apologies again for your experience, Kind regards, Adam Bolton Practice Manager
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Review titled Not great at all
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
I don’t understand why there’s only 1 general practitioner available to the community, or why I’ve called 4 times in the past week but was still unable to be seen to as there were no appointments available. Doesn’t sign posting to walk in clinics negate the relevance of the practise?
Visited March 2023
Review titled Middleton Park GP Surgery
Replied on 21 March 2023
Dear Patient, Thank you for taking the time to provide some feedback for our practice. We have 5 GPs across the 3 sites and recently restructured the appointment system to allow more availability and choice to our patients. If you would like to discuss this further I would be more than happy to meet with you. Bramley Village
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Review titled A fantastic practice
Rated 5 stars out of 5
by Julie Strafford - Posted on 03 May 2023
Cottingley surgery staff are second to non, they’re always polite, professional and respectful. It’s a sense of a community practice, the staff always know your name and often your family members, making it feel like a real community practice, not just a name and number. The care I’ve received after recently put on Atorvastatin and follow up was excellent
Visited March 2023
Review titled Middleton Park GP Surgery
Replied on 01 June 2023
Dear Julie, Thank you for taking the time to leave your reviwe. This is very much appreciated and I will pass your comments on to our wider team. Thank you again. Best wishes Managing Partner